All claims for Staysure.co.uk travel insurance are handled by Europ Assistance Holdings Ltd. We recommend you consult your Policy Wording before making any claim. Please note: You will be asked to provide your policy number on each occasion. If you do not have your policy number for whatever reason, please do not hesitate to contact our customer services team on 0845 508 9886 or email claims@staysure.co.uk.
REQUESTING ASSISTANCE
IN AN EMERGENCY, FIRST CHECK THAT THE CIRCUMSTANCES ARE COVERED BY THIS POLICY THEN TELEPHONE EUROP ASSISTANCE HOLDINGS LTD YOUR NAME AND POLICY NUMBER.
| HELPLINE | NUMBERS |
| TRAVEL INSURANCE CLAIMS | 0844 338 5838 |
| MEDICAL EMERGENCY | 0844 338 5834 or 01444 442 586 |
| LEGAL HELPLINE | 0844 338 5836 |
| HOME CALL | 0844 338 5837 |
| PERSONAL TRAVEL ASSISTANCE | 0844 338 5835 |
Calls may be monitored or recorded for security purposes to ensure we maintain a quality of service at all times.
Amendments/Upgrades
At Staysure.co.uk we recognise that your personal circumstances may alter after the purchase of your insurance. If you have an Annual Multi-trip policy we ask that you notify us of any change of address or contact details in order to fulfil our requirements to invite renewal not less than 21 days prior to expiry. It is possible to amend certain sections of this policy; however an additional charge may apply outside of the 14 day cooling off period. Please notify our customer services team on 0845 508 9886 or email info@staysure.co.uk.
