Contact us

Contact Staysure

If you have any queries, you can contact us by email or by calling our friendly team of UK based expat insurance experts. Our aim is to resolve your enquiry within 24 hours.

If you need to contact us about an incident that may result in a claim in the future, please contact the Claims Department directly via email.

Staysure is an intermediary between you as the policy holder and the Underwriter. Therefore Customer Service Advisors are unable to answer any questions relating to your particular situation or comment on the likely outcome of any claims.


By Telephone

Contact our customer services team on:

0844 692 8418 (from the UK)

0044 1604 210845 (from outside the UK)

Mon – Fri: 08:30 am – 18:00 pm
Sat: 08:30 am – 13:00 pm



By Email

For more details, see our general contact us page

Reasons to choose Staysure

  • All pre-existing medical
          conditions considered
  • Outstanding customer service
  • Quality cover
  • Multiple choices of cover
  • Simple and quick quote process
  • FCA regulated and authorised
  • Efficient claims service
  • 14 day refund policy

Client testimonials


"Thank you for keeping your word by phoning me to let me know that my policy was being sorted and then again to check that I had received it. You have restored my faith in human nature. So thank you again."

S Bell

"Thanks for sorting out our travel insurance, it's nice to see an insurance company doing that bit extra"

Ken Gregory

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