Booking Terms & Conditions
"Names" - The passenger names given have been confirmed by you at the time of booking. The spelling of the first name and surname must match your passport exactly. Middle name/s are only required if you are flying to the USA. Any changes will result in a charge to you from the cruise or tour operator. Please contact us as soon as possible.
"When to pay your balance" - Balance payments are due 17 weeks before departure for most cruise lines. However, please check your specific balance due date which will be displayed on your booking confirmation.
"How to pay your balance" - Using Cruise.co.uk's ONLINE PAYMENT SYSTEM - please visit www.cruise.co.uk and go to 'Make a Payment'. There is NO charge to pay by Debit Card or Maestro/Switch. Credit Card payments by Visa & Mastercard incur a bank charge of 2.5% (American Express is 3.5%). Transactions will appear as www.Cruise.co.uk Ltd.
By cheque - When forwarding your payment, please remember to quote your booking reference. Please make cheques payable to www.Cruise.co.uk.Ltd.
Over the phone - Please call on the number above or 0800 091 7810 (press option 1). Debit Card & Credit Card charges are the same as above.
"Financial Guarantee" - ABTA licence – Cruise.co.uk is a member of ABTA (Association of British Travel Agents) no.78024. This means your money is safe. If you are already on a trip, you will be able to continue as originally planned. ABTA will make sure you are never stranded abroad. In the event of financial collapse of any cruise line, airline, tour operator or any other provider, if you've not yet started your trip, you'll get your money back or where possible ABTA will make arrangements for you to continue with the planned trip.
ATOL licence – Cruise.co.uk is a member of ATOL (Air Travel Organiser's License) no. 3385. www.Cruise.co.uk act as agents for licensed tour operators; the relevant ATOL number is displayed with each holiday shown. Firms selling air travel in the UK are required by law to hold ATOL's. ATOL's protect you from losing money, or being stranded abroad, when travel firms go bust. If it goes out of business, the CAA (Civil Aviation Authority) gives refunds to people who can't travel and pays for people abroad to finish their holidays and fly home. This protection is included in the price of a trip booked with an ATOL-holder. If your cruise package includes a flight organised by the Cruise Operator/Supplier, it is covered by the Cruise Operator's/Supplier's ATOL license as stated previously and this document will act as your ATOL Receipt.
"Contract / Liability" - All bookings accepted by www.Cruise.co.uk are subject to the booking conditions imposed by the principals. The principals are the cruise operators, airlines and any other supplier. Your contract is with the principals defined above. All tickets, vouchers and coupons are issued by www.Cruise.co.uk in their capacity as Retail Agents for ATOL Holders, upon the express condition that www.Cruise.co.uk is not liable to any passenger for loss, damage, delay, injury, cancellation, or any additional expense, suffered by any passenger whatsoever, or any cause beyond www.Cruise.co.uk control shall be occasioned by www.Cruise.co.uk or any of its officials, agents or representatives. The total liability of www.Cruise.co.uk shall not exceed the total payment received from the client in respect of any booking.
"Tickets" - Most cruise line & airline tickets are now in the form of E-Tickets, which means these must be printed ONLINE. For most cruise lines your tickets will be available for printing about 4 weeks before departure. Simply visit www.cruise.co.uk and go to the red box "Payment & Check in" then select your cruise line. If you do not have a printer, please contact your Specialist Cruise Consultant. If your cruise line is not listed online, your tickets will be posted to you approximately 2 weeks before your departure date.
"Luggage Labels" - For most cruise lines, these now come in the form of durable paper. You should receive these directly from the cruise line, but they are also available to be printed online about 4 weeks before departure-again by visiting www.cruise.co.uk and go to the red box "Payment & Check in" then select your cruise line.
"What's included/not included" - If you have booked a cabin on a "GUARANTEE" (GTEE or GTY) basis, this means you will be allocated any cabin in the grade booked (where specified) or higher. You will normally receive a specific cabin number when the cruise tickets are issued or at the latest, when you board the ship. If your booking includes any "ONBOARD CREDIT per cabin or per person, FREE CAR PARKING, FREE COACH OR RAIL TRANSFERS" these will be specified on the Cruise.co.uk confirmation invoice. Transfers are included (and provided by the cruise) only if you have booked a standard fly/cruise where we have booked both the flight/s & cruise through the cruise line. If your booking is on a "Cruise Only basis", TRANSFERS are not included unless they are specified on the Cruise.co.uk confirmation invoice. "GRATUITIES" - If you have pre-paid gratuities, then these will be specified on the Cruise.co.uk confirmation invoice.
"Flights" - Unless any flights details are included on your booking confirmation invoice, your booking is on a "Cruise Only basis". If flights are included, please be aware that the flight times and routing (unless already specified on the confirmation invoice) are on request with the cruise operator. All flights are in Economy class (unless otherwise specified). Flight routings may be indirect or on a charter basis. The Cruise Operator/Supplier/Airline reserves the right to make any amendments to the flight times and routings at any point. Please refer to the terms and conditions of the relevant cruise line brochure.
Once flight times have been assigned by the cruise line, these can viewed via our website www.cruise.co.uk by clicking on "Payment & Check-in", then Check-in Online & select the relevant cruise line.
"Baggage Allowance" - Please see below for typical Scheduled & Charter (not low-cost carriers) flight checked-in baggage allowances which act as a rough guide only. Baggage allowances are imposed by the airline, so please refer to each individual airline for up-to-date information. However, even if baggage allowances do change, the applicable baggage allowance is determined by when the cruise operator or supplier issue the tickets, which is typically about 2 weeks before departure.
Economy = 1 piece of luggage per person max 20kgs (except British Airways & some Charter flights max 23kgs)
Premium Economy = 2 pieces of luggage per person or 1 piece of luggage with a higher max allowance
Business & First Class = 2 or 3 piece of luggage per person with varying higher max allowances
"Travel Insurance" - Cruise lines require passengers to have comprehensive travel insurance.
Staysure specialise in offering tailored travel insurance products for the over 50s and include cover for many pre-existing medical conditions free of charge and cover for customers up to 85 years. Simply medical screening is available at www.staysure.co.uk. To book your travel insurance or for a quote call 0844 692 8444.
"Passports & Visas" - It is the responsibility of all passengers to have a full valid passport which is valid for 6 months after their return date. For further information contact the Passport Office on Tel: 0300 222 0000 or visit http://www.passport.gov.uk/
We would strongly recommend visiting the Foreign and Commonwealth Office website http://www.fco.gov.uk/en/travel-and-living-abroad for all the latest travel, health and VISA information if you are travelling to a destination outside the EU or the World Travel Guide http://www.worldtravelguide.net.
It is especially important to check in plenty of time before your holiday as entry visas or permits may be necessary for certain destinations and it is the responsibility of the individual traveller to obtain. For preferential rates on VISAS call 0844 800 4650 (Option 2) mentioning Cruise.co.uk.
If you are travelling to the USA, the days of filling out a green I-94 piece of paper (commonly known as the Visa Waiver form) on a plane for entry into the US have ended. You now need to fill in an online request to enter the States, at least three days before travelling (although you'll usually get a decision in minutes, it can take up to three days), otherwise you will be turned away at US immigration. The form is called the Electronic System for Travel Authorisation form or ESTA for short. The website address is https://esta.cbp.dhs.gov/esta. It costs US$14 (about £10 depending on the exchange rate at the time) plus the ESTA lasts two years (or until your passport expires). Once the ESTA is out of date you need to reapply. The only method for this new procedure is online, so if you do not have internet access, you may need to get help from a friend, family member or colleague who can register online on your behalf.
If you are travelling to the INDIA or CHINA, all passengers require a visa, regardless of whether you are visiting on a cruise ship and do not intend to leave the ship or travelling by land. To obtain the visa or for more information call CIBT Visa Service on 0844 800 4650 (Option 2). Mentioning Cruise.co.uk for preferential rates on call.
"Health & "Vaccinations" - It is especially important to check in plenty of time before your holiday, so please contact your G.P, practice nurse or travel health clinic for relevant health & vaccination requirements for your chosen destinations or check online at http://www.dh.gov.uk/travellers>. The EHIC has replaced the old E111. From 1 January 2006, E111s are no longer valid. The quickest and easiest way to get an EHIC is to apply online at www.ehic.org.uk/InternetPROD/home.do. The EHIC is normally valid for three to five years and covers any medical treatment that becomes necessary during your trip, because of either illness or an accident. The card gives access to state-provided medical treatment only, and you'll be treated on the same basis as an 'insured' person living in the country you're visiting. Remember, this might not cover all the things you'd expect to get free of charge from the NHS in the UK. You may have to make a contribution to the cost of your care, so travel insurance is highly recommended.
"Dining arrangements" - Your meal sitting & table size (where specified) have been requested. Please be aware that these are on "a request basis" and not guaranteed. However, the cruise line will do all they can to accommodate every request.
"Special requests" - Any special request (where specified) has been requested. Please be aware that these are on "a request basis" and not guaranteed. However, the cruise line/operator/airline will do all they can to accommodate every request.
"Amendments" - The Cruise Operator/Supplier reserves the right to make any changes to your booking. Please refer to the terms & conditions of the relevant cruise line brochure, a copy of which is available on request. Cruise.co.uk reserves the right to make an amendment charge of £25 per person per change in addition to any Cruise Operator/Supplier charges for any voluntary amendments (if the amendment to any component of your trip is even possible - again, please refer to the terms & conditions of the cruise line brochure.
"Cancel & rebooking to a different cruise"- If you wish to transfer to a new cruise AND it is possible, subject to the terms and conditions of the Cruise Operator/Supplier, the Cruise Operator/Supplier will charge an admin fee. In addition to this fee, www.Cruise.co.uk will charge an admin fee of £25 per person (or minimum £50 per cabin).
"Cancellations and refund" - Your cruise line deposit & Cruise.co.uk booking fee/deposit are non-refundable. Your booking fees (not credit charge charges) will be waived and any monies paid will reduce your cruise line balance as long as you do not cancel your booking. Cancellations incur a Cruise.co.uk fee of £50 per person. Booking fees are normally shown on your invoice along with the cruise line deposit under the heading "Deposit Paid". Cancellations can only be processed with written or email authorisation from the passengers travelling. If your booking is cancelled www.Cruise.co.uk / Victoria Travel will withdraw any discount given. These charges are made in addition to any charge made by your Cruise Operator/Supplier which is detailed in their terms & conditions which are available on request. Any refunds are subject to terms & conditions of your travel insurance policy. Please retain your www.Cruise.co.uk confirmation invoice, as you will need it if your travel arrangements are protected under a scheme of financial protection and you need to make a claim. Any applicable refunds may take up to 6 weeks to be processed.
"Disclaimer"- Every effort has been made to ensure all the information on the website is correct, however www.Staysure.co.uk and www.Cruise.co.uk cannot be held responsible for any errors and omissions.
"Call recording" - Some calls may be recorded for internal purposes only.