Booking Terms & Conditions
Staysure Travel is a trading name of The Freedom Travel Group in relation to the holiday services offered through this site All other sections on the Staysure website do not benefit from the ABTA and/or ATOL protections that may apply through our relationship with The Freedom Travel Group Limited.. Reference on this website to "our", "we" and "us" are references to Staysure Travel, a trading name of The Freedom Travel Group.
Registered office of The Freedom Travel Group Ltd:
New Century House
Manchester
M60 4ES
Head office of The Freedom Travel Group Ltd:
Hamil Road,
Burslem,
Stoke-on-Trent
ST6 1AJ
Company Registration Number: 3816981
Staysure Travel operates as a retail agent for Tour Operators under ABTA number L7104. We also have the facility to provide ATOL protection through the Freedom Travel Group ATOL 6042. Please ask for confirmation of what protection may apply to your booking.
Staysure Travel Ltd
McGowan House
Waterside
The Lakes
Bedford Road
Northampton
NN4 7XD
The Freedom Travel Group Ltd trading as Staysure Travel is a full member of ABTA with membership number L7104. As such we are fully bonded according to ABTA's rules and abide by ABTA's Code of Conduct. ABTA protection applies to services supplied by The Freedom Travel Group Ltd T/A "Staysure Travel" but does not apply to services featured on this website that are provided by any company that is not a member of ABTA. Please go to www.abta.com to check whether a company is a member of ABTA.
All contracts concluded between Staysure Travel and you the customer are subject to our standard terms and conditions. A contract is only concluded when we accept your offer by sending you confirmation of our acceptance. Our acceptance is effective when sent by us. The contractual document is contained in the acceptance from us of your offer, and our terms and conditions are incorporated into the acceptance and exclude any other representations. This does not affect your statutory rights as a consumer.
Tour Operator or Cruise Line Conditions
Please note that all bookings are subject to the Cruise Line's and / or Tour Operators conditions of booking. These contain limitations and exclusions of liability to any person who travels with the Cruise Line and / or Tour Operators.
The accommodation and amenities are as described in the Cruise Line's and / or Tour Operators brochures / websites and therefore any changes made by the Cruise Line and / or Tour Operators are subject to their booking conditions.
The Cruise Line &/or Tour Operators reserves the right to change itineraries and holiday details, the flight timings are provisional and could be subject to change. You will be informed of any major change.
All cruises, holidays and flights advertised in this website are bound by the relevant cruise lines &/or tour operators terms and conditions and are subject to availability. Each appropriate Cruise Line and / or Tour Operator reserves the right to change holiday details and / or flight and routes.
All costs are subject to final confirmation as appearing on the Cruise Line's and / or Tour Operators invoices. Children's discounts are subject to the correct age of the child being given as at the last date of the holiday.
On this website we cannot contain all information relevant to the Cruise Line's holiday or travel arrangements so it is important that you read the Cruise Line's and / or Tour Operators current brochure, in most cases these will be available on their website.
Booking and Payment
All bookings and purchases are subject to availability and written confirmation by Staysure Travel. The lead passenger must be aged 18 years or over and must accept responsibility for all members of the party travelling.
All deposits and final balances will be required as per the booking conditions of the tour operator or cruise line.
Your balance must be paid no later than a specified date prior to your departure, this time will be clearly stated on your invoice but is typically required a minimum of 12/14 weeks prior to departure, whichever comes sooner, in accordance with ABTA rules; please check your Staysure Travel confirmation documents for the exact date and amount. Full World Cruises and Tailormade packages require the balance 15 weeks before departure.
In the event of staged payments, Staysure Travel will automatically charge the agreed amounts on the applicable dates. Tour Operator or Cruise Line normal cancellation terms and conditions apply.
An amendment fee of £25 may be incurred for any amendments made to a booking / travel arrangement.
It is the responsibility of the lead passenger to disclose facts about any passengers that may affect their ability to travel. Particular regard should be paid to Criminal Offences and Previous Deportations
We would strongly advise visiting the Foreign and Commonwealth Office website for all the latest travel, health and Visa information if you are travelling to a destination outside the EU. Please note it is your responsibility to obtain visas.
It is especially important to check in plenty of time if you are visiting any country for which innoculations are recommended or required. You can also check with your GP regarding inoculations.
Whenever you leave the UK you must carry a passport with you but do please check that your passport is in date. It is a requirement of certain countries that the expiry date of your passport exceeds the return date of travel by up to 6 months. Requirements vary from country to country. You should also ensure that any children under the age of 16 who are not already included on a valid 10 year passport, have their own passport when travelling abroad.
New Passport Regulations are now in place for first time adult passport applications (aged 16 or over). As part of the passport application process, interviews are now required to support your passport application. This is to ensure that your identity is protected, so allow enough time for your passport application to be processed.
If you have any queries please ask or visit: www.ukpa.gov.uk.
Electronic System for Travel Authorisation - Travel to the United States of America
International travellers who are seeking to travel to the United States under the Visa Waiver Program are now subject to enhanced security requirements. All eligible travellers who wish to travel under the Visa Waiver Program must apply for authorisation
Staysure Travel reserves the right to refuse any booking placed by you, the customer.
Cancellation and Fees
All cancellation requests must be sent in writing to: Staysure Travel, Customer Service Dept, McGowan House, Waterside, The Lakes, Bedford Road, Northampton NN4 7XD. Please remember that should you wish to cancel or amend your booking, cancellation and amendment charges may apply as detailed in your Tour Operators terms and conditions. We cannot accept any cancellations until we receive a request in writing from the lead passenger on the booking.
Any necessary refunds made back to your Credit or Debit Card will take place once we have received the Cancellation Invoice from the relevant Tour Operator. This takes a minimum of 14 working days.
A charge of £25 may be levied for processing cancellations.
Insurance
Staysure Travel strongly recommend all customers to take out a fully comprehensive insurance package that provides sufficient cover against potential Personal Accident, Medical Expenses, Cancellation, Curtailment, Baggage, Personal Effects and Money at the time of booking. It is a condition of booking that adequate insurance is in place by the final balance due date
Prices and Special Offers
Any special offer pricing shown on this website is valid at the time of input; however we reserve the right to change our prices or other details at any time. All prices are subject to availability at the time of booking and may go up as well as down. We will confirm the correct price or advise you of any amendments before the booking is confirmed.
Discounts available through this website are based on the Tour Operator or Cruise Line's basic cost and are refundable to Staysure Travel on cancellation. The discount is only valid provided payment is made by the due date and travel actually takes place.
All information for the Late Offers and Recommended Offers as advertised, are supplied by the Tour Operators and Cruise Lines to Staysure Travel, and adjusted at our discretion. All travel offers are given in good faith, however Staysure Travel cannot be responsible for any errors in the information presented on our website or for any subsequent changes or alterations made by the Tour Operators or Cruise Lines.
The travel offers are supplied by the Tour Operators and Cruise Lines to Staysure Travel at frequent intervals and are then updated onto the pages of this Website. Every effort is made to display current data, however, availability is constantly changing and Staysure Travel cannot guarantee the availability of Tour Operators' or Cruise Lines' holidays. We must point out that all holidays are subject to availability at the time of booking.
The total basic holiday price is the brochure price after any special reduction given by the Tour Operator or Cruise Line and / or Staysure Travel, and excludes any surcharges & gratuities where it is not stated that they are included in the basic holiday price. Prices shown are based on 2 adults sharing accommodation. All cruise, holiday and flight prices quoted are in pounds sterling and include all relevant taxes unless otherwise stated.
We reserve the right to withdraw holiday prices and holiday offers without notice
Baggage Provisions
The carriage of passengers and their baggage is subject to provisions of the Warsaw convention (as amended if applicable) national legislation and the airline carrier conditions of carriage..
Prices and Website Accuracy
This web site is operated under the editorial control and direction of Staysure travel. Every effort is made to provide as much information as possible on this website and to ensure this information is accurate. Regrettably however changes and errors do occasionally occur. We cannot accept liability for errors on this website.
Please ensure you check prices and availability at the time of booking
Liability
All bookings made and accepted by Staysure Travel are subject to the terms and conditions of business imposed by the respective cruise line &/or tour operator. All tickets, vouchers and coupons are issued by the relevant cruise line &/or tour operator and distributed by The Freedom Travel Group Limited trading as Staysure Travel upon the express condition that Staysure Travel is not liable to any passenger for loss, damage, delay, injury, cancellation, or any additional expense, suffered by any passenger whatsoever, or any cause beyond Staysure Travel control. Staysure Travel liability shall not exceed total payment, payments received from the client in respect of any single booking
Your Contract and Booking
The Freedom Travel Group Limited, trading as Staysure Travel acts as travel agent for all bookings made through Staysure Travel, ABTA number L7104. Cruise Lines are members of the Passengers Shipping Association. Your holiday contract is with the cruise line &/or tour operator. Our terms and conditions are bound by The Package Travel, Package Holidays and Package Tours Regulations 1992 and The Freedom Travel Group Limited Terms and Conditions as attached. However, Staysure Travel reserves the right to decline a booking at its discretion
Availability
All holidays are subject to availability at the time the booking is made.
