Call our UK Sales Centre

0844 692 8444

We´re open seven days a week Get Times

Telephone Hours
Insurance Sales:

Mon - Fri: 8.30am - 9pm

Sat:8.30am - 6pm

Sun:10am - 6pm

Customer Service

Mon - Fri: 8.30am - 6pm

Sat:8.30am - 1pm

Sun: Closed

Travel Insurance Policy Claims

We recommend you consult your Policy Wording before making any claim.

Please note: You will be asked to provide your policy number on each occasion. If you do not have your policy number for whatever reason, please do not hesitate to contact our customer services team on or email:

  REQUESTING ASSISTANCE
IN AN EMERGENCY, FIRST CHECK THAT THE CIRCUMSTANCES ARE COVERED BY THIS POLICY. HAVING DONE THIS TELEPHONE EUROP ASSISTANCE STATING YOUR NAME AND POLICY NUMBER.
  HELPLINE  NUMBERS
TRAVEL INSURANCE CLAIMS0844 338 5829 (+44 844 338 5829 from abroad)
24 HOURS EMERGENCY0844 338 5828 (+44 (0) 1444 442283 from abroad)
LEGAL ADVICE AND LEGAL EXPENSES CLAIMS0117 934 2000
Calls may be monitored or recorded for security purposes and to ensure we maintain a quality service at all times

Amendments / Upgrades

At we recognise that your personal circumstances may alter after the purchase of your insurance. If you have an Annual Multi-Trip Policy we ask that you notify us of any change of address or contact details in order to fulfil our requirement to invite renewal not less than 21 days prior to expiry.

It is possible to amend certain sections of this policy; however an additional charge may apply outside of the 14 day cooling-off period. Please notify our customer services team on or email:

 

 

Please wait