Lakeview House 53 Tanfield Lane Rushmere Northants, NN1 5RN
1. The Financial Services Authority (FSA)
The FSA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.
2. Whose products do we offer?
We only offer products from a single insurer.
3. What services will we provide you with?
We will advise and make a recommendation for you after we have assessed your needs for travel insurance. You will not receive advice or a recommendation from us for travel insurance. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.
4. What will you have to pay us for our services?
A fee. No fee. You will receive a quotation, which will tell you about any other fees relating to any particular insurance policy.
5. Who regulates us?
, lakeview House, 53 Tanfield Lane, Rushmere, Northants, NN1 5RN is authorised and regulated by the Financial Services Authority. Our FSA Register number is 436804
Our permitted business is arranging travel insurance. also has permission to conduct the following business with regards to non- investment insurance contracts: • Advising on • Arranging • Assisting in the administration and performance of a contract of insurance. • Dealing as an agent • Making arrangements with a view to transactions You can check this on the FSA’s Register by visiting the FSA’s website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234
6. What to do if you have a complaint
If you wish to register a complaint, please contact us: • in writing Write to The Quality Standards Manager, , Lakeview House, 53 Tanfield Lane, Rushmere, Northants, NN1 5RN • by phone Telephone If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
7. Are we covered by the Financial Services Compensation Scheme (FSCS)?
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance cover is limited up to 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit. Further information about the compensation scheme arrangements is available from the FSCS, telephone number 0207 892 7300, or by visiting their website at www.fscs.org.uk.
This document is available in large print, audio and Braille. Please contact us by phone on 0845 046 4560 and we will be pleased to organise an alternative for you.
