Status Disclosure

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THE FINANCIAL SERVICES AUTHORITY (FSA)

The FSA is the independent watchdog in the United Kingdom that regulates financial services. It requires us to give you this information. Use this information to decide if our services are right for you.

WHOSE PRODUCTS DO WE OFFER?

The schemes we offer are underwritten by ELVIA Travel Insurance International N.V. (Netherlands) and administered in the United Kingdom by Mondial Assistance (UK) Limited

WHICH SERVICE WILL WE PROVIDE YOU WITH?

You will not receive advice or a recommendation from us in relation to the products we offer. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

WHAT WILL YOU HAVE TO PAY FOR OUR SERVICES?

You will receive a quotation which will tell you about any payments in relation to any particular insurance policy.

WHO REGULATES US?

is a registered trading style of Staysure.co.uk Limited.

Staysure.co.uk Limited is authorised and regulated by the Financial Services Authority. Our FSA Registration Number is 436804

Our permitted business is as follows:
advising customers on non-investment contracts
making arrangements with a view to transactions in non-investment contracts
arranging non-investment insurance contracts
dealing as an agent in non-investment insurance contracts
assisting in the administration and performance of non-investment insurance contracts.

You can check this on the FSA's register by visiting the FSA's website - www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.

ELVIA Travel Insurance International N.V. (Netherlands) is authorised by De Nederlandsche Bank (DNB) in the Netherlands and regulated by the Financial Services Authority for the conduct of UK business.

WHAT TO DO IF YOU HAVE A COMPLAINT

If you have a complaint regarding Claims or Emergency Medical Assistance matters, please write to:

If you have a complaint regarding the service provided by , please write to:

or email on:

We will acknowledge your complaint within 5 days of receipt and advise You how We intend to deal with your complaint. If We cannot give You a final decision by four weeks from the day We receive Your complaint, We will explain why and tell You when We hope to reach a decision. Our decision is final and based on the evidence presented. If You feel that there is any new evidence or information that may change Our decision, You have the right to make an appeal. If You are not satisfied with the results of Our investigation, You have the right to refer Your complaint to an independent authority for consideration. Please contact: