Travel disruption across the UK due to heavy snow

Posted on March 1, 2018 by Guest Writer

If you’re due to travel, we recommend that you check your flight status before making your way to your chosen airport. Please take care when travelling to and from the airport.

If your flight has been delayed or cancelled please contact your travel agent, tour operator and/or airline in the first instance, to check if alternative flights or refunds are available.

If you’re due to travel by car to the airport, it’s worth checking the AA website for a comprehensive guide about driving in snowy conditions. https://www.theaa.com/driving-advice/seasonal/winter

Cancellation

What is covered as a result of your trip being affected by the current adverse weather conditions (extract from Policy Wording – please check policy for full terms and conditions):

  • Important note
    You can only claim under the cancellation section if you abandon your trip following a delay of more than 12 hours to the departure of your outward trip that is covered within Section 5 Travel Delay.
  • Basic Cover
    What is covered: We will pay up to a maximum of £500 for Basic cover (an increase to £1,000/£3,000 cover option on Basic may be available, please see the table of benefits for details) per insured person for your non-refundable deposits and amounts you have paid (or you are contracted to pay), for your travel and accommodation (including pre-paid excursions up to £300). Important note: you can only claim under the cancellation section if you abandon your trip following a delay of more than 12 hours to the departure of your outward trip that is covered within Section 5 Travel Delay.
  • Comprehensive cover
    What is covered: We will pay up to a maximum of £5,000 (an increase to £15,000 may be available, please see the table of benefits for details) per insured person for your non-refundable deposits and amounts you have paid (or you are contracted to pay), for your travel and accommodation (including pre-paid excursions up to £350), and up to £350 (£175 for loss of deposit) for pre-paid kennel or cattery fees which you do not use.

Travel Delay

What is covered as a result of your trip being affected by the current adverse weather conditions  (extract from Policy Wording – please check policy for full terms and conditions):

  • Basic Cover
    What is covered: We pay up to £20 for the first full 12 hours and £10 for each following full 12 hour period thereafter, up to a total of £300 if the intended departure of your first outward or final inward international flight, sea crossing or coach or train journey forming part of a booked trip, is delayed as a direct result of adverse weather conditions. Alternatively you can choose to abandon your trip and submit a Cancellation claim under Section 1, should you experience a delay as specified above, of more than 12 hours beyond the intended departure time.
  • Comprehensive Cover
    What is covered: We will pay £50 for the first full 12 hours then £10 for each following full 12 hour period thereafter, up to a total of £1,500 if the intended departure of your first outward or final inward international flight, sea crossing or coach or train journey forming part of a booked trip, is delayed as a direct result of adverse weather conditions. Alternatively you can choose to abandon your trip and submit a Cancellation claim under Section 1, should you experience a delay as specified above, of more than 12 hours beyond the intended departure time.

Special conditions relating to claims for Basic and Comprehensive policyholders:

  1. If you decide to abandon your trip no benefit under this section will apply;
  2. You must check in according to the itinerary supplied to you;
  3. Compensation for flight delays will only be payable if you were a pre-booked fare paying passenger on a fully licensed passenger aircraft.

What is not covered:

  1. Claims where you have not obtained written confirmation from the carrier stating the period and reason for delay;
  2. Claims under this section in addition to claims under Section 1 (cancellation) and Section 4 (missed departure);
  3. Anything mentioned in the General Exclusions.

Extended Missed Departure Cover – Applicable only if you have purchased the Optional Travel Disruption Upgrade

What is covered as a result of your trip being affected by the current adverse weather conditions  (extract from Policy Wording – please check policy for full terms and conditions):

a) we will pay you up to £500 for reasonable additional accommodation (room only) and travel expenses necessarily incurred in reaching your overseas destination or returning to the United Kingdom if you fail to arrive at the departure point in time to board any onward connecting public transport on which you are booked to travel, following completion of the initial international journey, including connections within the United Kingdom on the return journey to your home.