Customer Services Agents | Staysure Careers

Customer Services Agents

£16,000 plus commission and bonus

About Us

Staysure is the market leader for travel insurance and travel services to the over 50s. Our award-winning insurance products include travel, home, motor, health and life insurance, and our travel agency offer a complete range of holidays from all the major tour operators, airlines, hotels and cruise operators, along with additional products such as insurance and foreign exchange.

Founded in 2004, Staysure is now recognised as a major success story, with millions of happy customers and 500 employees across the Group. In 2015, Staysure was listed as one of the ‘1000 Companies to Inspire Britain’ by the London Stock Exchange Group and The Daily Telegraph.

About the Job

We have some great opportunities available for individuals with excellent customer care skills, to join our Customer Services teams in our modern Northampton contact centre.  The Customer Services team are the first point of contact for existing customers, providing support to people who have already purchased insurance policies.

We are looking for people with who have exceptional care skills, who are comfortable supporting customers both over the phone and in writing, and who enjoy working in a fast-paced environment.  The Department operate various shifts which are worked on a rota basis within our opening hours which are:

– 8:30am to 6pm Monday to Friday

– 8:30am to 3pm on Saturdays

Full Time employees are required to work 37.5 hours per week, covering both early and late shifts, and every other Saturday.

About You

As a customer services agent your core responsibilities will include:

  • Handling customer queries and amendments
  • Liaising with customers on the phone
  • Writing email responses to customers
  • Time management for call back and referral cases

The key skills you will need are:

  • Excellent customer care skills, with the ability to demonstrate empathy with customers
  • Good written and communication skills
  • The ability to multi-task and time manage
  • Good IT skills
  • Knowledge of insurance is desirable

In return, we’ll provide you with the support and tools you will need to succeed. You will also be rewarded with an attractive package, with access to a range of benefits on successful completion of your three-month probationary period that includes:

  • 23 days paid holiday per annum, increasing with length of service
  • Private health insurance, including Virgin Gym membership
  • Free European and discounted Worldwide annual travel insurance
  • Contributory pension scheme

It’s important that our people are happy; when our people are happy our customers feel it.

‡ Discounts only apply to the base premium of your travel insurance quote and do not apply to any additional medical screening costs, where relevant. The discount offer cannot be used in conjunction with any other offer.