Remuneration and Benefits
As part of Staysure’s open culture, we understand the need to be transparent in how we recognise and reward our employees. We have introduced broad salary bands within the business that are wide to allow for growth both of the company and of our employees.
Each position in the business sits within a salary band. Where individual roles sit is determined by criteria such as the responsibilities of the role. These salary bands are reviewed regularly to ensure we continue to reward the talented people we have working within the business. Progression through a salary band is based on individual performance that is reviewed during regular one to ones, half-year, and end-of-year reviews.
Our incentive programmes for the Contact Centre are set around sales best practice, quality and high levels of customer service, all of which underpin the scheme. Contact Centre agents can earn monthly bonus enhancements through a number of routes primarily linked to income and margin targets. In parallel, we run regular high profile team incentives – formal dinners, charity events and trips away– all designed to drive team ethic, camaraderie and healthy competition within the Contact Centre. All targets are set with an achievable minimum threshold and are designed to ensure that those agents who embrace our ethos of putting the customer first, can significantly enhance an already attractive monthly base salary.
Such incentive schemes are not limited to dedicated sales teams, as we run similar programmes across our service and administration functions too.
On successful completion of the three month probationary period, employees attract the following benefits:
- Holiday entitlement from 23 days plus bank holidays (pro rata for part time employees)
- Contributory pension scheme
- Private medical insurance, including use of the Virgin Gym
- Free European annual travel insurance policy
- Discounted worldwide annual travel insurance policy
- The opportunity to purchase tax free childcare vouchers
- Exclusive discounts and cash back available at leading retailers