Travel Insurance Claims

Claims forms

If you are making a cancellation claim, follow this link

For all other claims, please follow this link

Claims helpline

For policies purchased on or after 26th of June 2013 please contact ERV 24 hrs Emergency & Repatriation Assistance Helpline:

Outside UK: +44 1403 288 414

When calling from within the USA: +1 844 780 0639

When calling from within Canada: +1 819 780 0639

Inside UK: 01403 288 414

Other Claims:

Outside UK: +44 1403 288 410

Inside UK: 01403 288 410

Calls may be monitored or recorded for security purposes to ensure we maintain a quality of service at all times.

Amendments & Upgrades

At we recognise that your personal circumstances may alter after the purchase of your insurance. If you have an Annual Multi-trip policy, we ask that you notify us of any change of address or contact details in order to fulfil our requirements to invite renewal not less than 21 days prior to expiry. It is possible to amend certain sections of this policy; however an additional charge may apply. Please notify our customer services team on 0844 692 8418^.

^Calls cost 7p per minute from a UK landline plus your phone company’s access charge