Travel insurance curtailment claims

You will need to complete a curtailment claim form if you had to cut short your trip.

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Making a curtailment claim

  • Which documents do you need?

    When submitting your claims, please return the claim form with all requested documents. We require the originals of the following documents:

    • All receipts for expenses incurred
    • Additional travel tickets
    • For curtailment due to illness or injury abroad, medical evidence from the treating doctor abroad confirming the curtailment was medically necessary
    • For curtailment due to death, please submit the death certificate and arrange for the General Practitioner of the person concerned to complete the Medical Certificate on page 4 of our claim form
    • For curtailment due to injury or illness of a relative in the UK, please arrange for the General Practitioner of the person concerned to complete the Medical Certificate on page 4 of our claim form
    • For curtailment due to non-medical reasons, please provide documentary evidence of the necessity to return home early
    For all claims
    • The Travel Insurance Certificate together with the receipt issued by the Travel Agent showing payment of the Insurance Premium
    • The Tour Operators or Travel Providers booking document(s) showing the total cost of the holiday
    • Travel Tickets (airline/ferry/coach etc…)
    • Your travel itinerary
    • A photocopy of your passport page showing your photograph, name and date of birth (This is only required to verify the identity of the claimant(s))
    • Documents to support any discount given to you for your travel arrangements.

    If in doubt, send in as much information as you can.

    We will return original death certificates and annual insurance certificates. Please note that any costs associated with getting this information is not a claimable expense.

  • Why are you asking for details of my household insurance policy?

    In order to help keep down the cost of your insurance premiums there is an agreement between insurance companies to each contribute to the cost of a claims where coverage applies. This will not affect any no claims discount applicable to your policy.
  • What is an excess?

    The policy excess is the amount you have to pay towards each claim. In some cases you can pay an excess waiver premium, which means no deduction will be made from the claim settlement for the policy excess. Please be aware the excess is applied to each claimant and each trip cancelled. The excess may be deducted from the claim settlement.