Staysure complaints contacts

Please include your policy number in all correspondence.

Complaints related to Staysure travel insurance policy sales Customer Services Manager
Staysure.co.uk Ltd
Britannia House
3-5 Rushmills Business Park
Northampton
NN4 7YB
Tel: 0800 088 4828
Email: complaints@staysure.co.uk
Complaints related to Staysure travel insurance claims (including expat travel insurance) The Managing Director
ERV/ETI International Travel Protection
Afon House
Worthing Road
Horsham
West Sussex
RH12 1TL
Email: contact@erv.co.uk
Complaints related to Geo home and holiday home insurance claims Geo Personal Lines
Quay Point
Lakeside Boulevard
Doncaster
DN4 5PL
Tel: 01708 777 710
Email: household@geounderwriting.comIf your insurance is provided by Underwriters of Lloyd’s you are entitled to refer the matter to the Complaints team at Lloyd’s. Full details of the Lloyd’s Complaints Procedures are available at: www.lloyds.com/complaints.Lloyd’s contact details are:Complaints
Fidentia House
Walter Burke Way
Chatham Maritime
Chathan
Kent
ME4 4RN
Tel: 020 7327 5693
Email: complaints@lloyds.com
Complaints related to Super Cover gadget insurance claims The Customer Services Director
Waterside House
20 Riverside Way
Uxbridge
UB8 2YF
Tel: 0203 794 3928
Email: complaints@supercoverinsurance.com
Complaints related to TalktoTIM travel insurance policy sales The Customer Service Manager
Talk to TIM
Britannia House
3-5 Rushmills Business Park
Northampton
NN4 7YB
Tel: 0800 088 4828
Email: complaints@talktotim.co.uk
Complaints related to TalktoTIM travel insurance claims (Travel Insurance Facilities Group) The Managing Director
The Claims Manager
Travel Claims Facilities
PO Box 420
Tonbridge
Kent
TN9 9DE
Tel: 0203 829 6761
Email: claims@tif-plc.co.uk
Complaints related to TalktoTIM travel insurance claims (UK General Insurance) Customer Relations Department
UK General Insurance Limited
Cast House
Old Mill Business Park
Gibraltar Island Road
Leeds
LS10 1RJ
Tel: 0345 218 2685
Email: customerrelations@ukgeneral.co.uk
Complaints related to TalktoTIM travel insurance claims (Astrenska) The Claims Director
Intana
Sussex House
Perrymount Road
Haywards Heath
West Sussex
RH16 1DNE
Tel: 0208 865 3072
Email: quality@intana-assist.com
Complaints related to terrorism insurance claims The Managing Director
International Travel & Healthcare Limited
West House
46 High Street
Orpington
Kent
BR6 0JQ
Tel: 01689 892 228
Email: info@int-travelandhealthcare.com

For other insurance claim complaints addresses, please consult your policy document.

If you remain dissatisfied after we/your Insurer has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS).

The contact details for the FOS are:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0800 023 4567 (calls to this number are free from ‘fixed lines’ in the UK)