About Howserv Limited
Howserv is an independent insurance intermediary which is registered in the UK. The registered address is McGowan House, 10 Waterside, The Lakes, Bedford Road, Northampton, NN4 7XD.
We are authorised and regulated for the administration of insurance policies by the Financial Conduct Authority, FRN 599282.
Howserv Limited is a wholly owned subsidiary of Staysure Holdings Limited.
What information we collect, how is it collected and what is it used for?
As the data controller, we collect and process information about you when you complete an online quote or telephone our contact centre, so that we can provide you with the products and services you have requested. This will be your name, age, address, health information, travel dates, destination, and other information which is necessary for us to:
- meet our contractual obligations to you;
- issue and administer this insurance policy including payments and other transactions;
- service your policy; and
- detect, investigate and prevent activities which may be illegal, or could result in your policy being cancelled, or voided.
Special Categories of Personal Data
Some of the personal data you provide to us may be more sensitive in nature and is treated as a Special Category of personal data. This could be information relating to your health or criminal convictions, and may be required by us for the specific purposes of underwriting or as part of the claims handling process. The provision of such data is conditional for us to be able to provide insurance or manage a claim. Such data will only be used for the specific purposes as set out in this notice.
Marketing and research
We may use your information to:
- keep you informed by post, telephone, email or other communication means about products and services, articles or competitions that we think may be of interest to you
- carry out market research or data analysis to help us improve the services we provide or to design new services for the future
Your personal information may also be used for the above purposes after your policy has lapsed. You have the right to request at any time that we stop processing your personal information for marketing purposes. If you wish to do this, please call or write to Staysure Customer Services at Howserv Limited, McGowan House 10 Waterside, The Lakes, Northampton, Northamptonshire, United Kingdom, NN4 7XD. Please be aware that because we prepare our mailings months in advance, it can take up to three months for you to stop receiving mailings from us.
We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. When you use our website, information is collected using cookies. If you contact us electronically (for example via our website or email), we may collect your Internet Protocol (IP) address or telephone number supplied by your service provider. We may use this information to help us detect fraud.
Cookies identify your computer to a server that then enables information to be stored on the hard drive of your computer. Cookies allow a computer to be identified as corresponding to one that has accessed another website or visited a website previously. Cookies are commonly used on the Internet and do not harm your computer system. Cookies collect standard internet log information and visitor behaviour information. This information is used to track visitor use of our website and to compile statistical analysis reports of website activity. Information collected in this way can be used to identify you and to ensure your web journey is as easy and as targeted as possible.
You can set your internet browser not to accept cookies and remove them from your browser. For further information visit www.aboutcookies.org or www.allaboutcookies.org. To opt out of receiving communications through the following platforms, follow these “opt out” processes:
Email – you can unsubscribe at the bottom of any email you have received from us.
Others not named above (remove specific advertising cookies) – http://www.youronlinechoices.com/uk/your-ad-choices
What is the Legal Basis for processing your Personal Data?
We process the above data for the ‘performance of contract’, or ‘legitimate interest’, and we process information about convictions on the basis of ‘substantial public interest’.
Who do we share your information with?
Motor & Home – We will share your information with our outsourced service provider (Insurance Factory Limited) in order to administer your policy and the appropriate Underwriter (dependant on the product purchased) in order to deal with any claims.
Holiday Home – We will share your information with our Underwriter in order to deal with any claims. Howserv will pass certain information to our outsourced service providers to allow them to fulfil the completion of your policy.
We will not share your information with anyone else unless we are required by our regulators, or other authorities, such as the Police.
We will not pass on your personal data to any party outside of Staysure Holdings Limited for the purposes of marketing products or services to you.
What rights do you have?
Under the Data Protection Act 2018, all data subjects have the following rights:
- To obtain a copy of your data that we hold, via a Data Subject Access Request;
- To have the data corrected if it is inaccurate or incomplete;
- To have the data deleted, although this may not always be possible, if we still need to process it, i.e. for a claim or complaint;
- To ask us to stop processing your data in certain circumstances; and
- To receive a copy of your personal information in a portable format which can be shared by you.
How long will we keep your data?
We will only retain your data for as long as we require it, which will be no longer than 7 years after your policy completion, in line with financial, legal and regulatory requirements.
How we store and protect information
Information collected by us is securely stored on servers located either in the United Kingdom, or European Union. We keep and process this information to meet our contractual, and regulatory obligations, or to deal with requests from other authorities. You have the right to request a copy of, or correct the information that we hold about you. If you would like a copy of the information we hold about you please contact us by email or letter as shown below:
Enquiries in relation to data held by Staysure should be directed to:
Data Protection Officer
Northampton NN4 7XD