Important Policy Documents
Here you’ll find our policy documents, insurance product information documents and supporting information for travel insurance. You can view and download these documents on your computer or device.
It’s important to read your policy carefully before you travel to understand what you’re covered for.
If after reading your policy you decide that you’d like to upgrade, then you can call our Customer Services team. You can upgrade at any time from Basic to Comprehensive or add an optional extra as long as you haven’t travelled or made a claim yet.
Your policy document will vary depending on the date you bought it, so it’s best to check the date you bought your policy first.
Deferred Renewal Policies
| Deferred renewal date | Policy document |
|---|---|
| 29 April 2021 – Present |  |
| 26 November 2020 – 28 April 2021 | |
| 14 May 2020 – 25 November 2020 | |
Before you buy…
If you haven’t bought your travel insurance policy yet, then Insurance Product Information Documents (IPIDs) are really useful to read.
IPIDs can help to make sure that the policy you’re choosing is right for you.
In an IPID you’ll see a short, top-level checklist of what our policies include and exclude without having to read the full policy.
There is a different IPID for each product including our Basic and Comprehensive policies which are underwritten by Great Lakes Insurance SE. These both include Single Trip, Annual Multi-Trip and Long Stay policies. Where a policy add-on is supplied by a different underwriter, you’ll find the relevant IPID below.
View and download our travel insurance IPIDs here:
| Policy | Document Date | Insurance Product Information Document |
|---|---|---|
| Basic Travel Insurance | 29 April 2021 – Present | |
| Comprehensive Travel Insurance | 29 April 2021 – Present |
|
| Car Hire Excess | 31 March 2021 – Present |
|
| End Supplier Failure | 21 November 2019 – Present |
|
| Gadget Cover | 26 November 2019 – Present |
|
| Terrorism Cancellation Cover | 10 December 2020- Present |
|
| Older policies | ||
| Basic Travel Insurance | 26 November 2020 – 28 April 2021 |
|
| Comprehensive Travel Insurance | 26 November 2020 – 28 April 2021 |
|
| Basic Travel Insurance | 14 May 2020 – 25 November 2020 |
|
| Comprehensive Travel Insurance | 14 May 2020 – 25 November 2020 |
|
| Basic Travel Insurance | 21 November 2019 – 13 May 2020 |
|
| Comprehensive Travel Insurance | 21 November 2019 – 13 May 2020 |
|
| Car Hire Excess | 21 November 2019 – 30 March 2021 |
|
| Terrorism Cancellation Cover | 26 November 2019 – 9 December 2020 |
|
