Terms and Conditions

Terms and Conditions of Use

These Terms of Use apply to your use of this site and provide a legal document which sets out your rights and obligations, and those of Staysure Travel in relation to the holiday services offered through this site. Reference on this website to "our", "we" and "us" are references to Staysure Travel and Staysure.co.uk Ltd.

Copyright notice

This website and its content is copyright of Staysure Travel Limited; Staysure.co.uk Ltd. All rights reserved.

NON-COMMERCIAL USE ONLY

You may only use this website for your own personal use (which will at all times be reasonable and not abusive) or for purposes legitimately connected with purchasing our products and services.

You are not allowed to access, use or copy any material or information on this website for any commercial purpose or for any purposes which are unlawful. In particular, you are not allowed to copy (whether by printing off, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or use any material contained in this website except that you may print off any individual page for your own personal use.

OWNERSHIP AND USE OF MATERIAL AND INFORMATION ON OUR WEBSITE

This website displays brands, trademarks and registered trademarks which are registered in the UK. Other product and company names mentioned on this website are proprietary to their respective owners. You are not licensed to use any of the marks on our website unless written permission is granted, and you may not meta tag any of these marks.

Unless otherwise stated, we own (or are licensed to use) the intellectual property rights in the content and information in this website, including (without limitation) all text, sound, photographs, images, logos, maps, podcasts, blogs, customer reviews, graphics, design, underlying source code and software. Subject to the "Non-Commercial Use Only" section above, material and information, either whole or in part, from this website may not be reproduced, copied, republished, downloaded, posted, broadcast or transmitted in any form or medium without our and/or the appropriate owner's prior written permission.

LINKS

This website contains links to external web sites. These links are provided so you can find out further information quickly and easily. Please note that we are not responsible for the content of these websites.

DISCLAIMER

To the maximum extent permitted by law, Staysure Travel Limited disclaims all warranties, whether express or implied by statute, custom or usage relating to the information contained in this website and we shall not be liable for any losses or damages whatsoever, whether in contract, tort (including negligence), or otherwise arising from this website, or from any interruption or delay in accessing this website.

Agreement

By accessing, using, browsing or booking on this site you agree that you have read, understood and agree to be bound by these Terms of Use and you agree to comply with all applicable laws, rules and regulations.

This website is for the purpose of communicating prices and availability; it should therefore not be regarded as an offer, purely as an invitation to treat.

All contracts concluded between Staysure Travel and you the customer are subject to our standard terms and conditions. A contract is only concluded when we accept your offer by sending you confirmation of our acceptance. Our acceptance is effective when sent by us. The contractual document is contained in the acceptance from us of your offer, and our terms and conditions which are incorporated into the acceptance and excludes any other representations. This does not affect your statutory rights as a consumer.

This Site and its Holiday Services are only available to people who, and parties that may, lawfully enter into and form contracts under UK law. You must be aged 18 years or more to book a Holiday Service from this Site and there must be at least one adult (18 years or more) travelling on any one booking.

This website is for use by members of the public only to make direct bookings with the various holiday companies featured. We DO NOT accept bookings made by travel agents or other agents on behalf of members of the public. Any bookings made in contravention of this rule will be notified and cancelled.

Access to this Site is free. However, you access and use it entirely at your own risk. Except as stated in these Terms of Use we make no representations or warranties in respect of the Site, its contents or performance and all conditions and warranties that might otherwise be implied by statute or at common law are excluded to the fullest extent permitted by law.

We do not promise that this site will always be available or that its operation will be error free; nor do we accept responsibility for any adverse effects of accessing it, or downloading material from it. Staysure Travel does not accept any liability for any losses or claims arising from any inability to access this Site, any interruption in the conduct of any auction or any failure to complete a transaction. This includes adverse effects resulting from the downloading of viruses, the loss or corruption to material that is downloaded or any programs or data already on your system, and website-browser incompatibility problems.

Email Newsletters

All offers contained within email newsletters are subject to availability and we reserve the right to change the offer at any time

Full Terms and Conditions relating to the special offer advertised are accessible by clicking on the actual offer and visiting the site

Offers which advertise PP refer to Per Person, PPPN - Per Person per Night, Per Couple - 2 people sharing

Terms and Conditions for Amazon gift vouchers competition

1.To qualify for a £15 Amazon gift voucher customers must purchase any new travel , car , life , health , home or holiday home insurance policy with a premium of at least £150. (Excluding any add ons) between 1st to 30th June 2013.
2. Customer must quote ‘N513A’ at the time of purchase.
3. Purchase over the telephone only calling 0800 088 4069.
4.1 entry per household, per Staysure insurance policy.
5. To qualify you must be (a) A UK resident (b) 18 years old at the time of entry.
6. No cash alternative will be given and the gift is not transferrable to another person.
7. Vouchers will be dispatched week commencing 15th July 2013
8. Staysure.co.uk Limited reserves the right to amend these rules at any time. Staysure may also create rules which will apply to a specific competition only. If we do this we will publish the amended competition rules and/or specific competition rules on the relevant competition page
9. Offer cannot be redeemed against existing policies.

Terms and Conditions for Warner Leisure Hotels competition

1.Entry to prize draw for all customers who purchase any new travel, car, life, health, home or holiday home insurance policy; minimum spend £150.00 (Excluding add ons), between 1st June and 30th June 2013.
2. Insurance policies must be purchased by calling 0800 088 4829 quoting reference N513C 
3. 1 entry per household, per insurance policy
4. Prize is a Warner Leisure weekend break worth up to £275pp and through warnerleisurehotels.co.uk
5. The prize will be paid in gift vouchers
6. The terms and conditions of warnerleisurehotels.co.uk will apply 
7. Winner will be selected week commencing 15th July 2013 8. The prize may change at any time
9. All prizes are subject to availability 
10. The prize must be taken in 2013
11. To enter this competition you must be (A) A UK resident (B) 18 years old at the time of entry.
12. Competitions are not open to employees (or members of their immediate families) of Staysure.co.uk Limited or any subsidiary of Staysure.co.uk Limited.
13. No cash alternative will be given and the prize is not transferable to another person.
14. The winner will be selected at random and the independent judge’s decision is final. No correspondence will be entered into.
15. The winner will be informed by email or by telephone, via the contact details provided when the Staysure policy was purchased.
16. The winner agrees to the publishing of their name and photograph for the purpose of publicity.
17. Staysure.co.uk Limited reserves the right to amend these rules at any time. Staysure may also create rules which will apply to a specific competition only. If we do this we will publish the amended competition rules and/or specific competition rules on the relevant competition page.
18. This competition is being run by Staysure.co.uk Limited, McGowan House, 10 Waterside, The Lakes, Bedford Road, Northampton, NN4 7XD. Registered in England. No. 05142148
19. Offer cannot be redeemed against existing policies.
20. No purchase necessary. Entry to prize draw can also be made by writing to: Marketing Department, Staysure.co.uk, McGowan House, Waterside, The Lakes, Bedford Road, Northampton, NN4 7XD. 1 entry per household, per Staysure insurance policy.

Terms and Conditions for Theatre break competition

1.Entry to prize draw for all customers who purchase any new travel, car, life, health, home or holiday home insurance policies with a premium of at least £150 ( Excluding add ons) between 1st and 30th June 2013
2. Insurance policies must be purchased by calling 0800 652 0177 quoting reference N513B
3.1 entry per household, per insurance policy.
4. Prize is a theatre & dinner package worth up to £100pp and through theatrepeople.com.
5. Prize will be paid in gift vouchers
6. The terms and conditions of theatrepeople.com will apply
7. Winner will be selected week commencing 15th July 2013 8. The prizes may change at any time
9. All prizes are subject to availability
10. The prize must be taken in 2013
11. To enter this competition you must be (A) A UK resident (B) 18 years old at the time of entry.
12. Competitions are not open to employees (or members of their immediate families) of Staysure.co.uk Limited or any subsidiary of Staysure.co.uk Limited.
13. No cash alternative will be given and the prizes are not transferable to another person.
14. The winner will be selected at random and the independent judge’s decision is final. No correspondence will be entered into.
15. The winner will be informed by email or by telephone, via the contact details provided when the Staysure policy was purchased
16. The winners agree to the publishing of their names and photograph for the purpose of publicity.
17. Staysure.co.uk Limited reserves the right to amend these rules at any time. Staysure may also create rules which will apply to a specific competition only. If we do this we will publish the amended competition rules and/or specific competition rules on the relevant competition page.
18. This competition is being run by Staysure.co.uk Limited, McGowan House, 10 Waterside, The Lakes, Bedford Road, Northampton, NN4 7XD. Registered in England. No. 05142148
19. Offer cannot be redeemed against existing policies.
20. No purchase necessary. Entry to prize draw can also be made by writing to: Marketing Department, Staysure.co.uk, McGowan House, Waterside, The Lakes, Bedford Road, Northampton, NN4 7XD. 1 entry per household, per Staysure insurance policy.

Terms & Conditions for Staysure's online competitions

1. No purchase necessary.
2. To enter the competition you must be a UK resident and 18 years of or over at time of entry.
3. Only one entry per person and per email account is permitted.
4. Competitions are not open to employees (or members of their immediate families) of Staysure.co.uk Limited or any subsidiary of Staysure.co.uk Limited.
5. There is no cash alternative or alternative policy prize.
6. The prize draw can only be entered via the Staysure.co.uk website on the applicable competition page. Email entries will not be accepted.
7. By entering the competition the winner agrees to receive marketing and promotional activity from Staysure. However, such marketing activity will provide an opting out option.
8. One winner will be selected at random and the independent judge’s decision is final. No correspondence will be entered into.
9. The winner will be informed by email via the email address provided on the entry form no more than 4 weeks after the closing date.
10. The winner will receive one European Annual Multi-trip policy for a couple. The definition of a couple is two adults residing in the same property.
11. The policy includes cover for 220 pre-existing medical conditions as per the policy terms and conditions. Additional medical conditions can be covered for an additional cost.
12. The annual multi –trip policy prize gives cover up to 80 years of age only.
13. This competition is being run by Staysure.co.uk Limited, McGowan House, 10 Waterside, The Lakes, Bedford Road, Northampton, NN4 7XD.
14. Please read our Privacy Policy which tells you how we use any personal information collected when entering the competition.
15. Staysure.co.uk Limited reserves the right to amend these rules at any time. Staysure may also create rules which will apply to a specific competition only. If we do this we will publish the amended competition rules and/or specific competition rules on the relevant competition page.

10% off Car & Home Insurance Campaign Terms and Conditions

1. 10% discount on Car and Home Insurance policy when customer quotes unique code at time of purchase.
2. Discount is not applicable to any addition add-ons such as Home Emergency, Car Emergency Breakdown or Legal Expenses.
3. Travel Insurance 10% discount is only available to customers who first purchase Car and/or Home Insurance from Staysure.
4. Travel Insurance 10% discount code will be sent to customer following the 14 day cooling-off period for Car and/or Home Insurance policy purchased. Travel Insurance discount code will be valid for 6 months.
5. This offer is being run by Staysure.co.uk Limited, McGowan House, 10 Waterside, The Lakes, Bedford Road, Northampton, NN4 7XD. Registered in England. No. 05142148

Price and Availability Information

The prices shown on this website are valid at the time of input; however we reserve the right to change our prices or other details at any time. Prices may go up or down. Our sales consultants will confirm the correct price or advise you of any amendments before the booking is confirmed. We reserve the right to withdraw these prices without notice. Each appropriate Tour Operator or Airline reserves the right to change holiday details and/or flight and routes. All holiday and flight prices quoted are in pounds sterling and include all taxes, resort transfers charges may apply to selected holidays. A credit card charge of 2.5% applies.

Please note that the prices quoted on this website are supplied directly from tour operators. Staysure Travel is working to encourage operators to include all unavoidable charges in their quoted prices. We believe this will provide greater transparency and give customers a fairer basis for comparing prices.

Brochure Text, Imagery and Facts

All ratings are the operators own and may differ from the countries official rating. Staysure Travel cannot be held responsible for any discrepancies.

Whilst we constantly strive to achieve the highest standards of accuracy using reasonable care and skill, we cannot be held responsible for all the content.

We may change this site at any time without notice by adding or removing discounts, lates, holidays and other features or services. This will be without liability to you.

Bookings

Each appropriate Tour Operator or Airline reserves the right to change holiday details and/or flight and routes.

All customers who make a booking as a result of information contained within this website are required to hold a valid 10 year passport. Any children under 16 who are not included on a valid 10 year passport will need to hold their own passport when traveling abroad. Staysure Travel will not be held responsible for any loss or delay that may occur as a result of the passport or visa not being produced for travel. New Passport Regulations are now in place for first time adult passport applications (aged 16 or over). As part of the passport application process, interviews are now required to support your passport application. This is to ensure that your identity is protected, so allow enough time for your passport application to be processed.

It is the responsibility of the lead passenger to disclose facts about any passengers that may affect their ability to travel. Particular regard should be paid to the following;

a) Criminal Offences (USA Visitors – Persons wishing to travel to the USA that have any criminal records including driving offences, must declare these at the time of booking)

b) Machine readable passports required for travel to USA.

c) Previous deportations from the country/countries that you are visiting.

Charges will be incurred for any amendments made to a booking or travel arrangement.

It is a condition of booking that you take out adequate insurance either by taking out our special holiday insurance or by arranging another policy that offers the same or greater protection.

The carriage of passengers and their baggage is subject to provisions of the Warsaw convention (as amended if applicable) national legislation and the carriers conditions of carriage.

Data Privacy

In order to process your booking and ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc.

We take full responsibility for ensuring proper measures are in place to protect your information and we comply with all applicable data protection legislation as detailed by the UK Data Protection Act 1998. Information about you may be passed to other companies within Staysure Travel Limited for administration, marketing and analysis purposes and for customer surveys and market research.

We collect information such as name, address and date of birth when an enquiry is generated, or a booking is made. We may contact you by mail, telephone, fax or email to let you know about any other products, services or promotions that may be of interest to you.

We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The tour operator or relevant supplier's use of your information is subject to their policy, both in respect of your booking and any future marketing. Please ask for a copy of this should you wish to see it.

The information may also be provided to your insurers (if you apply for insurance), security or credit checking companies, public authorities such as customs/immigration if required by them, for debt collection purposes or as required by law.

Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. When making a booking, you consent to this information being passed on to the relevant persons.) We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give us such as details of any disabilities, or dietary/religious requirements.

If we change our Privacy Policy, the changes will be posted here, so that you are always kept informed of how we collect and use the information, and when we would disclose it. Your continued use of this website constitutes your agreement to the changed policy.

N.B. This only applies to this website and not to the websites of other companies, individuals or organisations to which we provide links. We are not responsible and will not be able to protect your privacy if you disclose personal information in this way.

Your Data controller is: Staysure.co.uk Limited. You are entitled to a copy of your information held by us. If you would like to see this please ask us. We may make a small charge for providing this to you.

Copyright and Intellectual Property Rights Staysure Travel Limited.

The copyright on the material contained on this site belongs to us or its licensors. You are only allowed to use the material contained on the web site as set out below. If you wish to do anything else, you must obtain the written permission of the owner of the rights in the material.

You may save and print individual items included on this Site. However this must be for your personal, non-commercial use only.

You may also send selected individual items to other users of the Site or your friends provided that they only use them for their own personal, non-commercial use. Any other onward distribution or further publication is prohibited.

You are not allowed to copy or use material from this web site for any commercial purpose.

All intellectual property rights (including, without limitation, copyright and rights in and to any databases and trade marks) subsisting in this site and its contents, and in the software and source materials used in connection with it, are owned by Staysure Travel Limited. All such rights are reserved.

Links

Any links featured on this Site have been included for your convenience only. The inclusion of a link does not imply that we endorse or accept any responsibility for the linked site, its content or its provider.

Access to a linked site will be subject to that site's own terms and conditions, to which you should refer.

Please note linked or framed sites are not members of ABTA.

ABTA

ABTA protection applies to services supplied by Staysure Travel but does not apply to services featured on this website that are provided by any company that is not a member of ABTA.

Staysure Travel Limited, operating the fulfillment of this web site, is a member of ABTA with membership number L7104. We also operate under ATOL licence as a subsidiary of the Freedom Travel Group. As such we are fully bonded according to ABTA's rules and abide by ABTA's Code of Conduct.

Booking Terms & Conditions

To see the conditions please click here.

Holiday Queries

Some disputes involving claims up to a limited amount may, if the passenger so wishes, be referred to Arbitration under schemes devised by the Chartered Institute of Arbitrators for the Passenger Shipping Association and ABTA. An application for Arbitration must be made within nine months of disembarkation from the cruise ship. In addition the Passenger Shipping Association offers a low cost conciliation procedure, where a non-binding review of correspondence is undertaken by an independent conciliator. Details of these schemes are available on request. We will be pleased to assist you with any queries you have in connection with the booking.

Full details are available from:

The Association of British Travel Agents

68-71 Newman Street
London
W1P 4HP

ATOL Booking Terms & Conditions

To see the conditions please click here.

Variation of Terms of Use

These Terms of Use may be revised from time to time. If they are revised, we will post the revised version on this Site. The revisions will be effective immediately.

Please re-read these Terms of Use from time to time even if you have previously used this Site. By using this Site after we have changed the Terms of Use, you will be deemed to have accepted the changes.

If, for any reason, you do not agree to abide by our Terms of Use, please do not use this Site

To Download a pdf version of the Freedom Travel Group repackaged holiday booking conditions
Please click here