Insurance claims

We’re here to help make your claim journey as easy and stress-free as possible.

If you need to make a claim on your travel insurance, please check your Validation Certificate to confirm your policy number. We’ll need this information to check your policy and begin to process your claim.

It’s important to contact us as soon as possible about your need to claim. To process your claim, we’ll ask for supporting information from you – such as receipts and other documents depending on the type of claim you are making.

I need to make a claim on my travel insurance:

Need to make a claim on your travel insurance or an Expat policy?

This could include cancellation of your holiday, medical expenses, baggage, having to cut your trip short or anything else that you’re covered for.

Once your claim and all supporting information has been sent to us, we’ll let you know whether your claim has been accepted or declined.