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Can I claim for COVID-19 on my travel insurance?

If your holiday has been affected by COVID-19 then we’ll do everything we can to help.

Before you submit a claim, take a look at how we can help if your trip is affected by COVID-19 if you have an existing policy. This will help to explain what you can claim for. You can also find this information in your policy booklet. Where your cover can’t help, we might be able to offer help to move your cover to new dates.

Before you claim…

We’re here to help make your claim journey as easy and stress-free as possible.

Please expect a wait time of about 21 working days for a response to your claim.

We’re dealing with a lot more requests from people that need our help. We don’t think claims should be rushed, so we deal with each with the same care and attention they deserve. We appreciate your patience as we continue to help as many people as we can.

Before you contact us, you’ll need to have the following to hand to help you submit your claim:

  • Your Validation Certificate so you have your policy number to hand.
  • Any receipts or other documents to support the claim you’re making.
  • If you’re claiming for COVID-19 cancellations, you’ll need a copy of the positive test result.

Retrieve claim