Staysure Insurance Claims | Staysure Travel Insurance Claims Worried about Coronavirus and travel insurance? Find out more

Insurance claims

Before contacting us or submitting a claim on your travel insurance, it’s important that you contact your airline/holiday provider or credit card provider first.

If they can’t help you, you may be able to submit a valid claim to us as a result of your holiday being cancelled due to COVID-19.

To check that you can claim for your holiday being disrupted or cancelled because of coronavirus, make sure you can say ‘yes’ to all of the following:

  • 1) You bought your travel insurance policy with the optional Travel Disruption Extension. This isn’t included as standard on our travel insurance policies, so you would have needed to buy this as an optional extra. This will be listed on your Validation Certificate. You will have received a copy of your VC when you bought your policy, or you can check on My Staysure.


  • 2) The government, FCO, WHO or local authorities hadn’t issued any advice against travel when you bought your policy with the optional Travel Disruption Extension.

If you can’t say yes to both of the above, take a look at our coronavirus update to see how else we can help.

We’re here to help make your claim journey as easy and stress-free as possible.

Please know we are doing all that we can to make sure your claim gets seen to as soon as possible. BUT the coronavirus pandemic means that lots of our customers are needing our help. Our claims team are very busy, so please be patient.

Before you contact us, you’ll need to have the following to hand to help you submit your claim:

  • Your Validation Certificate so you have your policy number to hand.
  • Any receipts or other documents to support the claim you’re making.