Staysure Insurance Claims | Staysure Travel Insurance Claims

Insurance claims

We’re here to help make your claim journey as easy and stress-free as possible.

If you need to make a claim on your insurance, please check your Validation Certificate to confirm your policy number. We’ll need this information to check your policy and begin to process your claim.

It’s important to contact us as soon as possible about your need to claim. To process your claim, we’ll ask for supporting information from you – such as receipts and other documents depending on the type of claim you are making.

I need to make a claim on my travel insurance:

Need to make a claim on your travel insurance or an expat policy?

This could include cancellation of your holiday, medical expenses, baggage, having to cut your trip short or anything else that you’re covered for.

Submit your claim with ease online below. Once your claim and all supporting information has been sent to us, we will confirm whether your claim has been accepted or declined.

Submit your claim online

If you don’t want to claim online, you can download and print a paper form to mail to us here:

If you would like to talk to us about your claim please call us on  01403 288 410 our lines are open Monday – Friday 9am – 5pm.

Other travel insurance claims

For all other travel insurance claims that aren’t listed above, please contact our relevant partners:

Type of claim Address Telephone/Email/Website
End Supplier Failure Claims
Section 14 – quote your:

  • Policy Number
  • Travel Insurance Policy Name
  • Reference ESFI-V2.18
IPP Claims at Cunningham Lindsey
Oakleigh House
14-15 Park Place
CF10 3DQ
(+44) 345 266 1872

Legal Costs and Expenses
Section 9
DAS Legal Expenses
Insurance Company Ltd
DAS House
Quay Side
Temple Back
0117 934 0548
Gadget Cover add-on Direct Group 0203 794 9300
Terrorism Cancellation Reactive Claims Ltd
Attwood House
Mansfield Business Park
Four Marks
GU34 5PZ
01420 383 012
Get your claim form here:
Car Hire Excess Waiver 01737 334 292
For queries, contact:
Submit your claim online:


Have a medical emergency and need to talk to us urgently?

If you need our help urgently while you’re away, then here are the numbers you need to call to get in touch with our Emergency Medical & Repatriation Assistance team:

Our emergency assistance lines are open 24 hours a day, 365 days a year.

Where are you? Number to call
USA and Canada


+1 844 780 0639

This number is freephone when calling from a landline within the USA and Canada. Call charges apply when calling from a mobile.

All other Outside UK: +44 1403 288 414

In UK: 01403 288 414

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