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Opening hours Telephone Hours
  • Mon - Fri: 8:30am - 6pm
  • Sat: 9am - 5pm
  • Sun: Closed
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Alternatively, you can give us a call. You may be charged a £15 fee for making a change to your policy over the phone. You can make changes without additional charge by logging into MyStaysure.

Opening hours Telephone Hours
  • Mon - Fri: 8:30am to 8pm
  • Sat: 9am to 5:30pm
  • Sun: 10am to 4pm
Call us 01604 552925
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Opening times Telephone Hours
  • Mon - Fri: 8:30am - 8pm
  • Sat: 9am - 5:30pm
  • Sun: 10am - 4pm
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Existing customer?
So far in 2023 we've paid out
£106m to help 70,000 people
in their hour of need.
The highest paid claim this year
was £377,000.
So far in 2023 we've paid out
£106m to help 70,000 people
in their hour of need.
The highest paid claim this year
was £377,000.
That's why people choose Staysure.
Staysure brings couple home safely
“You don't know how good a company is until you have to use them.”
While stuck in a Cologne hospital, Janet and her husband found out how Staysure would rescue them…
Picure of a cathedral

Staysure to the rescue in Cologne

While on holiday in Cologne, Janet’s husband was taken to hospital, where he stayed for 12 days. As well as medical expenses and helping to bring them both back home as safely as possible, we also helped Janet with extra hotel costs.

Janet said “Everything was arranged for us [by Staysure], an ambulance picked us up from the hotel and an ambulance was waiting for us at the airport when we reached England and brought us home.

“Submitting paperwork to claim back our medical expenses and Hotel costs was very easy and Staysure paid everything without question.”

She’s since chosen to renew her policy with Staysure.

We get double the love of other insurers
Twice as many people give us 5* reviews on Trustpilot than any other travel insurance provider. That’s over 240,000 reviews. And counting.
Take the worry out of your trip

Emergency medical expenses

Have unlimited medical expenses when you choose our Comprehensive or Signature policies, or up to £5 million when you choose Basic.

Trip cancellation cover

Our Signature policy covers you up to £10k, so you can rebook your trip as soon as you're ready.

Flight delays

Although we can't make your plane take off on time, we can help make sure you're not out of pocket when you've waited more than 12 hours.

Lost or delayed baggage

If your suitcase doesn’t turn up, we’ll pay up to £500 towards the essentials.

Forest fires

If the Foreign Office advise against travel due to natural disasters, you can cancel your holiday without worry.

Flexible cover options to suit you

Single trip cover

Over 67,000 new trips covered this September

Covering you for one trip with no upper age limit. Cancellation cover starts immediately when you buy your cover, which is why travel experts say to buy as soon as you book your trip!

Multi-trip cover

1 in 3 people choose an annual policy

If you’re looking for peace of mind all year round, choose an annual policy. Annual policies also give you the option to spread the cost if your policy is £80 or over.

Medical cover

We can cover 97% of people, even if you have medical conditions

Telling us about your medical conditions when you take out your policy will make sure you're covered. Treatment for illnesses when you're abroad can be huge – in the USA, the average cost of holiday medical treatment is £9,941 (gov.uk data 2019).

Our cover levels

Signature

Up to £10k cancellation per person and some helpful extras like gadget cover and a zero excess included.

Comprehensive

Up to £5k cancellation per person. Add optional extras like cruise cover and winter sports cover.

Basic

Up to £500 cancellation per person. Not all features are available.

Chat to us for a quicker response
Get a faster response from a member of our team.
Chat Now
Chat opening hours: Mon-Fri 8:30am to 6pm, Sat 9am to 5pm, Sun closed,
Alternatively, you can give us a call. You may be charged a £15 fee for making a change to your policy over the phone. You can make changes without additional charge by logging into MyStaysure.
Call Us 01604 552925
Opening hours: Mon–Fri 8:30am to 8pm, Sat 9am to 5:30pm, Sun 10am to 4pm,
Log in to your account View your policy, make changes and renew online.
Make a claim Start a new claim or manage an existing claim.
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Spreading the cost of annual policies

Available on Annual Multi-trip policies to the value of £80 and over. Howserv Ltd use Premium Credit Ltd ((PLC) an external credit provider) to provide finance. Howserv is a credit broker not a lender and receive a commission for introducing customers to PCL.

On acceptance, a credit agreement will be set up. Representative example based on a £200 policy (net of the paid deposit of £18.23). An Annual Percentage Rate of 19.9% will be charged with a fixed interest rate of 10.2%. Amount of interest over 11 months = £18.54. Monthly repayments of £18.21. Total amount payable £218.54. Correct at time of publishing.

Our cover levels

Basic
Comprehensive
Signature
Medical emergency & repatriation (up to)
£5m CC
Unlimited
Unlimited
Cancellation (up to)
£500
£5k
£10k
Cutting your holiday short (up to)
£500
£5k
£10k
Baggage (up to)
£300
£2.5k
£5k
Travel delay (up to)
£300
£1.5k
£1.5k
Money & passport (up to)
£300
£500
£500
Excess
£129
£99
£0
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