Travel Insurance

We can cover most pre-existing medical conditions - because something you live with day to day shouldn't stop you seeing the world.

Your pre-existing medical conditions need to be outlined on your medical cover, including common conditions such as high blood pressure, diabetes or cancer. If anything changes between taking out your policy and going on holiday, you must let us know. You can do this online by logging into your My Staysure account.

You should take out a policy as soon as you book your trip to make sure you're covered for unforeseen events that might mean you have to cancel. You might be able to buy a single trip policy from us up to 24 months before you travel - depending on your age.

For Single Trip insurance, cancellation cover kicks in as soon as you take out your policy.

The excess is the amount of money you have agreed to pay should you make a claim. The excess amounts are shown in the policy wording. Discover more in our guide to travel insurance excess and waivers.

If your flight has been cancelled, don't worry! First thing's first, contact your airline or travel company and ask them to rearrange your flight or give you a refund. But if they can't, you can try doing a chargeback with your credit card company if you used one to book the flight. And if that doesn't work out, that's when your travel insurance can help.

Just remember - once you've rearranged your flights, you'll need to update your insurance policy with your new travel dates. If you're a Staysure customer, you can do this by logging into My Staysure.

As long as the strike action was not common knowledge at the time of booking your trip, or taking out your policy, your travel insurance should cover you for strikes. You'll be able to make a claim if you have to pay for emergency accommodation or travel expenses, or if your trip is delayed by more than 12 hours. Read more in our guide to Strikes: am I covered by my travel insurance?

The Global Health Insurance Card (GHIC) is the replacement for the European Health Insurance Card (EHIC). While a GHIC gives you access to emergency healthcare, travel insurance can help protect you from other costs, like rescue or repatriation. Read more in GHIC is the new EHIC: what you need to know. It's a condition of our insurance that when you travel to Europe you take a GHIC (or, if it's still valid, an EHIC) with you.

You should be covered in most destinations if the country you're going to is safe to visit. To check if your destination is safe to visit, take a look at the FCDO's travel advice. The FCDO's (Foreign, Commonwealth & Development Office) advice can change at any time, so make sure you check it's safe to travel before you set off. If the FCDO, World Health Organisation or local authorities have advised against 'all' or 'all but essential' travel to your destination, then it won't be safe for you to travel there. If you travel against FCDO advice, your policy will become invalid and won't cover you if you need to claim. Even if advice changes while you're on holiday, you won't be covered if your destination was listed as unsafe when you travelled.

To be covered for COVID on our policies, you need to have had all doses of the COVID vaccine you've been offered, including any booster jabs. You can also be covered if you can't have the vaccine due to a medical exemption. If you've refused any doses of the COVID vaccine, you won't be covered for COVID related claims.