Compare travel insurance – why Staysure is different

Comparison sites are built to compare travel insurance prices – but travel insurance is about more than finding the cheapest deal. We choose not to appear on those sites because we know that people with pre-existing medical conditions often need more than a quick comparison can provide. 

 

By coming direct to us, you’ll benefit from: 

 

• tailored cover that reflects your health and your travel plans 
• protection for pre-existing medical conditions that many insurers exclude 
• flexible policy options such as single trip, annual multi-trip, cruises 

We cover a wide range of pre-existing medical conditions – even for older travellers or those with complex health needs. 

When you get a quote, you’ll complete a simple medical questionnaire so we can tailor your cover to you. 

 

With Staysure, you’ll always have: 

 

• medical and repatriation cover included with all policy levels 
• 24/7 medical emergency support while you’re away 

 

We provide cover for most customers with common conditions, including asthma, diabetes, joint problems and more – just tell us about them when getting a quote.  

 

Every trip is different – but the need for reliable travel insurance never changes. Our policies include essential protection to keep you safe abroad, such as: 

 

• emergency medical expenses up to unlimited 
• cancellation cover up to £15,000** 
• baggage cover up to £5,000** 
• 24/7 worldwide medical support 

Every trip is different – that’s why we give you the option to customise your cover. Add the extras that fit your holiday plans, so you only pay for what you actually need, such as: 

 

• Cruise Plus Cover for missed port stops, cabin confinement and onboard medical emergencies 
• winter sports cover – including emergency medical cover, piste closure and lost equipment – when you add the winter sports option to your policy 
• excess waiver to remove your standard excess (this comes as standard on Signature policies)   
• gadget cover for phones, tablets, laptops and cameras while you’re away

If you ever need to claim, you want a provider who makes it simple. Staysure’s claims process is designed to be clear, fair and fast – giving you confidence we’ll be there when you need it. 

 

• UK-based claims team to guide you every step of the way 
• Quick, fair assessments with fast payouts on approved claims 
• Clear guidance on what information we need 
• In 2024, Staysure's customers received over £99 million on 59,834 claims. 
• Our highest payout in 2024 was £681,434 

 

Many of our customers tell us how easy it was to claim – and how reassuring it is to have Staysure on their side when they need us most. 

 

• “For the first time ever, we had to claim on our policy when my husband broke his hip prior to travelling… Thank you to Staysure who have paid out the full claim (excluding the policy excess), giving us one less thing to worry about.” – Helen, Trustpilot review, 9 June 2025. 

 

• “I contacted Staysure and they paid me within 2 days, no hassle, simple and straightforward. So, I have taken another policy for my cruise holiday this year.” – Gordon, Trustpilot review, 9 June 2025.