Why Choose Us? | About Staysure™

Why Staysure

Family Playing Tug Of War On Holiday“We believe that if something is worth doing, it’s worth doing right. If you believe the same, then you’ve come to the right place.” Julian Kearney, CEO of Staysure.

We help create insurance policies to protect you properly.

That’s why we’ve been voted the UK’s Most Trusted Travel Insurance Provider for the second year running by Moneywise in 2018.

Take a look at our latest TV advert below and read more about how we’ve given over six million policyholders* peace of mind since 2004…

 


When you need us, we’ll be right here

Denise and Michael weren’t expecting to need to claim when they renewed their travel insurance with us. In fact, they’d never made a medical claim before.

When Denise fell and needed emergency medical support while on holiday, we were by her side every step of the way.

Read more about Denise’s story.

They called our 24-hour medical emergency support number which is available around the world. Due to Denise’s pre-existing medical conditions, we decided that it would be better for her to be flown home to receive the care she needed.

By helping to create a policy that covers your needs, we can take the worry away at a stressful time when you do need to claim.

So should the worst happen and you need to claim, you’ll have peace of mind with our tailored plans – just like Denise and Michael.

Find out more about claiming


Watch our TV advert


Tailoring the right cover for you and your family

One size doesn’t fit all when it comes to travel insurance.

You’re unique, with your own holiday plans and medical conditions to cover.

That’s why we tailor travel insurance to suit you:

  • We specialise in covering pre-existing medical conditions
  • Both our Single Trip and Annual policies have no upper age limit
  • Optional extras to cover your plans, including cruises, golf and winter sports.

It’s not just us that thinks we’ve got a great level of cover to suit your needs. Independent financial experts, Defaqto have given us a big thumbs up with five stars, after reviewing for quality and comprehensiveness.

You can’t get better than that.

What’s better is that it’s fast and easy to set up your policy. You can fill out our online form which will take you through each step. Or you can chat to our team on 0800 033 4902 who can answer any questions or worries you have.

It really is as simple as that.

Get a Quote


Award-winning service

We care. About you and making sure that you get the cover you need.

Our way of doing things means that we’ll always treat you like a person and not a number. That’s one of the reasons why we’re rated as excellent by over 40,000 customers on Trustpilot, with more 5* reviews than any other travel insurance provider.

Our Customer Services team are rewarded for the level of service they give you. All customers who speak to us are invited to take part in a short survey where customers can rate the service they received.

We also ask all customers how many times they needed to contact us before we resolved their problem. If it’s more than once, then we haven’t achieved our normal standard of service and we look at ways we can fix that.

We’re not in business to win awards or brag about our badges. But we are proud of them and have a growing trophy cabinet to show them off.

Here’s a collection of our most recent awards:

Staysure Awards

Read our reviews


Find out more about our insurance

Find out more about our most popular insurance plans we offer.

Single Trip

Covering you for one trip to any worldwide destination, with no upper age limit

Find out more

annual multi trip travel insurance

Annual Trip

Flexibility to travel where you want, when you want, and as often as you want

Find out more

Golf travel insurance

Golf

Available as an add-on for comprehensive policies for extra peace of mind

Find out more


We’re people too with honest values

New_Career-QuotesWe’re a friendly bunch and look after everyone who is part of the Staysure family.

Whether you’re calling in with a question about your cover or looking to join us to progress your career, you’ll get to know us pretty well.

We live by four values:

  1. We are open and honest
  2. We are thorough and rigorous
  3. We are dedicated to being the best
  4. We care. About our community, our customers and each other.

If you wish you were here, check out our latest vacancies.

Join the Staysure family


What we’re shouting about

We’ve got a lot to shout about.

If you’d like to see what we’re talking about, or are a journalist looking for more information on Staysure, visit our press centre.

See our newsroom


We came from humble beginnings… and family is still really important to us

Ryan Howsam

Ryan Howsam, founder and chairman of Staysure

Staysure was formed in 2004 by Ryan Howsam, who wanted to provide comprehensive yet affordable travel insurance to a growing demographic of the over 50s.

Growing up in Sheffield with his family, Ryan had a humble start. His father was a carpenter, his mother a housewife.

Leaving school at 16, Ryan found his calling in sales and shot through the ranks with growing aspirations and ambition.

In 2004, Staysure was born with home-based call agents and a handful of people which gradually expanded with a base in Spain – where Ryan was living.

In 2010, it was decided that our main office should be moved to Britain. Driven by his sister Lindsey, our headquarters was established in Northampton and started with just three office-based staff.

Over the years, we’ve thrived and helped people to tailor over 3.1 million policies in the process.

We now have two main bases in Northampton and Coventry where the company is administered and we trade in the UK on behalf of TICORP Limited. TICORP Limited is based in Gibraltar and they arrange our travel insurance.

We’ve also grown from a handful of people to over 500 employees in a short number of years. To top it off, we’ve previously been featured in the Virgin Fast Track 100 for two years.

In 2018, we moved our Northampton office to a bigger and better facility which gives us more room for expansion.

Ryan still plays an active role in the business and owns the majority share of the business along with Lindsey.

Although we’re growing fast and strong, we’re still humble to our roots.

We’ve been on such an exciting journey and it’s fair to say that we’re proud of our family history, and that we’ve maintained our family-feel.


We do things by the book

Doing things the right way is important. You know that. After all, if you’ve read down to here? You’re a pretty thorough person.

You may want to know about the rules and regulations to make sure we really know our stuff.

There are a number of governing bodies that help make sure we’re doing things by the book.

From protecting your personal information to making sure we’re not making false or misleading statements on our website or in an advertisement or by any other means.

These include bodies with three letter acronyms including the FCA (Financial Conduct Authority), the iCO (Information Commissioner’s Office), the FOS (Financial Ombudsman Service) and the Financial Services Commission (FSC).

It’s a good idea to check that any financial insurer you choose is registered with the FCA on their Financial Services Register.

We take this sort of stuff seriously and even have a team who live and breathe compliance to make sure we’re doing things by the book. We don’t believe in cutting corners as it’s not the right thing to do. They review every single piece of information we provide before it’s launched to make sure we’re doing things right.

If you think we’re not doing something as well as we could, or have a complaint, then we really do welcome your feedback.

Find out more about complaints

Get your travel insurance quote today

Get a quote online in minutes or call us free on 0800 033 4902.

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* As provided by our underwriter. Data covers Jan 2005 – Dec 2018.