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Why Staysure

Family Playing Tug Of War On Holiday
When you buy a travel insurance policy, you’re not buying a piece of paper. You’re asking for a helping hand when you need it most. So we know it’s not a decision you take lightly.

We’ve given over 7 million people peace of mind since 2004.*

Our ethos is that travel insurance is Worth Doing Right and that flows through everything we do. It’s the reason why so many people trust us and why we’re the UK’s number 1 travel insurance provider.**


Cover that comes with confidence, not confusion

Buying a travel insurance policy you can trust doesn’t need to be confusing.

Four in five people*** told us that travel insurance has never been as important to them as it is now.

So, by tailoring cover to your needs, you can build a policy to feel confident in:

  • Cover your pre-existing medical conditions
  • Choose either a Single Trip or Annual policy with no upper age limit
  • Pick the cover limits that best protect your plans
  • Add optional extras such as gadget cover, excess waiver and golf cover.

No matter what policy you choose, our COVID-19 Cover is included at no extra cost.

It’s one less thing to worry about.


Limitless improvements on cover

With everything we do, we aim to be the best.

We’re proud to have led the travel insurance market as the first to cover emergency medical expenses for COVID-19.***

We’re constantly improving what we can give you. Whether that’s removing age limits to offering unlimited medical expenses. You’ll find that our cover options are constantly being improved to help protect your plans to a level that suits you.

We choose to do this because it’s the right thing to do. We will always offer people the very best cover where we can.


When the going got tough, we stayed

When other travel insurance providers pulled their hands away during the pandemic, we extended ours.

We just couldn’t turn our backs on you.

Which? reported that 31 of the 71 leading travel insurance providers including Aviva, Post Office and Direct Line did stop selling cover during the pandemic.

Instead of shying away, during the pandemic we asked ourselves what more could we do.

70% of us*** had travel plans changed during lockdown and that meant a lot of people wanted to talk to us to help alter their plans.

Where we could, we listened to what you needed from us and changed the way we work. We even bent the rules of our cancellation policy to allow people to cancel their single trip policy after the 14-day window, giving a pro-rata refund.

Find out how we’re helping people with existing policies when their plans are affected by COVID-19.


We’ll be by your side

Denise and Michael weren’t expecting to need to claim when they renewed their travel insurance with us. In fact, they’d never made a medical claim before.

When Denise fell and needed emergency medical support while on holiday, we were by her side every step of the way.

Read more about Denise’s story.

They called our 24-hour medical emergency support number which is available around the world. Due to Denise’s pre-existing medical conditions, we decided that it would be better for her to be flown home to receive the care she needed.

By helping to create a policy that covers your needs, we can take the worry away at a stressful time when you do need to claim.

So should the worst happen and you need to claim, you’ll have peace of mind with our tailored plans – just like Denise and Michael.

Melissa’s story

When booking their dream holiday, the last thing Melissa and her family expected was having to cancel it.

With 1 in 20 people claiming on their travel insurance in 2018***, the worst can happen when we least expect it to.

Find out how we helped pick up the pieces, so Melissa and her family could re-book their holiday…

Read more about Melissa’s story.

Find out more about claiming


Tailoring the right cover for you and your family

One size doesn’t fit all when it comes to travel insurance.

You’re unique, with your own holiday plans and medical conditions to cover.

That’s why we tailor travel insurance to suit you:

  • We specialise in covering pre-existing medical conditions
  • Both our Single Trip and Annual policies have no upper age limit
  • Optional extras to cover your plans, including cruises, golf and winter sports.

It’s not just us that thinks we’ve got a great level of cover to suit your needs. Independent financial experts, Defaqto have given us a big thumbs up with five stars, after reviewing us for quality and comprehensiveness.

You can’t get better than that.

What’s better is that it’s fast and easy to set up your policy. You can fill out our online form which will take you through each step. Or you can chat to our team on 0800 033 4902 who can answer any questions or worries you have.

It really is as simple as that.

Get a Quote


Award-winning service

We care. About you and making sure that you get the cover you need.

Our way of doing things means that we’ll always treat you like a person and not a number. That’s one of the reasons why we’re rated as excellent by over 85,000 customers on Trustpilot, with more 5* reviews than any other travel insurance provider in the UK.

Our Customer Services team are rewarded for the level of service they give you. All customers who speak to us are invited to take part in a short survey where customers can rate the service they received. We use this feedback to continuously improve our customer experience.

We also ask all customers how many times they needed to contact us before we resolved their problem. If it’s more than once, then we haven’t achieved our normal standard of service and we look at ways we can fix that.

We’re not in business to win awards or brag about our badges. But we are proud of them and have a growing trophy cabinet to show them off.

For the fourth year in a row, we’ve won the Best Travel Insurance Provider by the British Travel Awards. We are hugely proud of this achievement, as it shows the confidence our customers have in our services.


Find out more about our cover

Find out more about our most popular insurance plans we offer.

Single Trip

Covering you for one trip to any worldwide destination, with no upper age limit

Find out more

annual multi trip travel insurance

Annual Trip

Flexibility to travel where you want, when you want, and as often as you want

Find out more

Golf travel insurance

Golf

Available as an add-on for comprehensive policies for extra peace of mind

Find out more


We’re people too with honest values

We’re a friendly bunch and look after everyone who is part of the Staysure family.

Whether you’re calling in with a question about your cover or looking to join us to progress your career, you’ll get to know us pretty well.

We live by four values:

  1. We are open and honest
  2. We are thorough and rigorous
  3. We are dedicated to being the best
  4. We care. About our community, our customers and each other.

If you wish you were here, check out our latest vacancies.

Join the Staysure family


A growing business: doing things right

Ryan Howsam

Ryan Howsam, founder and chairman of Staysure

Ryan Howsam formed Staysure in 2004, passionate to ensure that over-50s in the UK could access travel insurance that covered their pre-existing medical conditions.

We grew rapidly over the years, but Ryan made it his mission to ensure that every customer would still feel the family focus of the company and the importance placed on service.

His insistence on excellence was paramount and led to the foundation of the ‘Worth Doing Right’ ethos. An ethos of making sure everyone gets the right cover to suit their needs, and in the event of a claim, we always look to pay out as soon as we can.

Today our headquarters are in Northampton and we employ over 500 people across the region.

We’re focused on providing quality travel insurance to customers of any age, specialising in covering medical conditions and we have given peace of mind to over 6 million people.


Looking after your wellbeing

Living with a medical condition doesn’t stop you from travelling and enjoying the world. But it does sometimes mean that you have to be a little more prepared and may have questions about how to travel safely.

With so much misinformation available at your fingertips, it can sometimes be hard to find the facts.

So, we’ve teamed up with celebrity TV doctor and UK GP, Dr Dawn Harper to help make things simpler, from someone you can trust in regular videos on our Youtube channel.

Whether you’re staying close to home or looking for a worldwide adventure, we cover topics guided by you to help give you confidence and information you can trust.


We do things by the book

Doing things the right way is important. You know that. After all, if you’ve read down to here? You’re a pretty thorough person.

You may want to know about the rules and regulations to make sure we really know our stuff.

There are a number of governing bodies that help make sure we’re doing things by the book.

From protecting your personal information to making sure we’re not making false or misleading statements on our website or in an advertisement or by any other means.

These include bodies with three letter acronyms including the FCA (Financial Conduct Authority), the iCO (Information Commissioner’s Office), the FOS (Financial Ombudsman Service) and the Financial Services Commission (FSC).

It’s a good idea to check that any financial insurer you choose is registered with the FCA on their Financial Services Register.

We take this sort of stuff seriously and even have a team who live and breathe compliance to make sure we’re doing things by the book. We don’t believe in cutting corners as it’s not the right thing to do. They review every single piece of information we provide before it’s launched to make sure we’re doing things right.

If you think we’re not doing something as well as we could, or have a complaint, then we really do welcome your feedback.

Find out more about complaints

Get your travel insurance quote today

Get a quote online in minutes or call us free on 0800 033 4902.

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*As provided by our underwriter. Data covers Jan 2005 – Jan 2020
**Based on more Trustpilot reviews than any other travel insurance provider.
**Survey of 16,000 Staysure customers via Travel Survey 2020