“We believe that if something is worth doing, it’s worth doing right. If you believe the same, then you’ve come to the right place.” Julian Kearney, CEO of Staysure.
We help create insurance policies to protect you properly.
That’s why we’ve been voted the UK’s Most Trusted Travel Insurance Provider for the second year running by Moneywise in 2018.
Take a look at our latest TV advert below and read more about how we’ve given over six million policyholders* peace of mind since 2004…
When you need us, we’ll be right here
Denise and Michael weren’t expecting to need to claim when they renewed their travel insurance with us. In fact, they’d never made a medical claim before.
When Denise fell and needed emergency medical support while on holiday, we were by her side every step of the way.
They called our 24-hour medical emergency support number which is available around the world. Due to Denise’s pre-existing medical conditions, we decided that it would be better for her to be flown home to receive the care she needed.
By helping to create a policy that covers your needs, we can take the worry away at a stressful time when you do need to claim.
So should the worst happen and you need to claim, you’ll have peace of mind with our tailored plans – just like Denise and Michael.
Watch our TV advert
Tailoring the right cover for you and your family
One size doesn’t fit all when it comes to travel insurance.
You’re unique, with your own holiday plans and medical conditions to cover.
That’s why we tailor travel insurance to suit you:
- We specialise in covering pre-existing medical conditions
- Both our Single Trip and Annual policies have no upper age limit
- Optional extras to cover your plans, including cruises, golf and winter sports.
It’s not just us that thinks we’ve got a great level of cover to suit your needs. Independent financial experts, Defaqto have given us a big thumbs up with five stars, after reviewing us for quality and comprehensiveness.
You can’t get better than that.
What’s better is that it’s fast and easy to set up your policy. You can fill out our online form which will take you through each step. Or you can chat to our team on 0800 033 4902 who can answer any questions or worries you have.
It really is as simple as that.
We care. About you and making sure that you get the cover you need.
Our way of doing things means that we’ll always treat you like a person and not a number. That’s one of the reasons why we’re rated as excellent by over 85,000 customers on Trustpilot, with more 5* reviews than any other travel insurance provider in the UK.
Our Customer Services team are rewarded for the level of service they give you. All customers who speak to us are invited to take part in a short survey where customers can rate the service they received. We use this feedback to continuously improve our customer experience.
We also ask all customers how many times they needed to contact us before we resolved their problem. If it’s more than once, then we haven’t achieved our normal standard of service and we look at ways we can fix that.
We’re not in business to win awards or brag about our badges. But we are proud of them and have a growing trophy cabinet to show them off.
For the fourth year in a row, we’ve won the Best Travel Insurance Provider by the British Travel Awards. We are hugely proud of this achievement, as it shows the confidence our customers have in our services.
Here’s a collection of our most recent awards:
Find out more about our insurance
Find out more about our most popular insurance plans we offer.
Covering you for one trip to any worldwide destination, with no upper age limit
Flexibility to travel where you want, when you want, and as often as you want
Available as an add-on for comprehensive policies for extra peace of mind
We’re people too with honest values
We’re a friendly bunch and look after everyone who is part of the Staysure family.
Whether you’re calling in with a question about your cover or looking to join us to progress your career, you’ll get to know us pretty well.
We live by four values:
- We are open and honest
- We are thorough and rigorous
- We are dedicated to being the best
- We care. About our community, our customers and each other.
If you wish you were here, check out our latest vacancies.
What we’re shouting about
We’ve got a lot to shout about.
If you’d like to see what we’re talking about, or are a journalist looking for more information on Staysure, visit our press centre.
A growing business: doing things right
Ryan Howsam formed Staysure in 2004, passionate to ensure that over-50s in the UK could access travel insurance that covered their pre-existing medical conditions.
We grew rapidly over the years, but Ryan made it his mission to ensure that every customer would still feel the family focus of the company and the importance placed on service.
His insistence on excellence was paramount and led to the foundation of the ‘Worth Doing Right’ ethos. An ethos of making sure everyone gets the right cover to suit their needs, and in the event of a claim, we always look to pay out as soon as we can.
Today our headquarters are in Northampton and we employ over 500 people across the region.
We’re focused on providing quality travel insurance to customers of any age, specialising in covering medical conditions and we have given peace of mind to over 6 million people.
We do things by the book
Doing things the right way is important. You know that. After all, if you’ve read down to here? You’re a pretty thorough person.
You may want to know about the rules and regulations to make sure we really know our stuff.
There are a number of governing bodies that help make sure we’re doing things by the book.
From protecting your personal information to making sure we’re not making false or misleading statements on our website or in an advertisement or by any other means.
These include bodies with three letter acronyms including the FCA (Financial Conduct Authority), the iCO (Information Commissioner’s Office), the FOS (Financial Ombudsman Service) and the Financial Services Commission (FSC).
It’s a good idea to check that any financial insurer you choose is registered with the FCA on their Financial Services Register.
We take this sort of stuff seriously and even have a team who live and breathe compliance to make sure we’re doing things by the book. We don’t believe in cutting corners as it’s not the right thing to do. They review every single piece of information we provide before it’s launched to make sure we’re doing things right.
If you think we’re not doing something as well as we could, or have a complaint, then we really do welcome your feedback.
Get your travel insurance quote today
Get a quote online in minutes or call us free on 0800 033 4902.