Important Policy Documents

Here you’ll find our policy documents, insurance product information documents and supporting information for travel insurance. You can view and download these documents on your computer or device.

It’s important to read your policy carefully before you travel to understand what you’re covered for.

If after reading your policy you decide that you’d like to upgrade, then you can call our Customer Services team. You can upgrade at any time from Basic to Comprehensive or add an optional extra as long as you haven’t travelled or made a claim yet.

Your policy document will vary depending on the date you bought it, so it’s best to check the date you purchased your policy first.

Purchase date Policy document Key facts Available add ons not included in Policy Documents
Latest: 24 May 2018 to date Optional Car Hire Excess Waiver
Optional Terrorism Cancellation Cover
Optional Gadget Travel Insurance
6 Dec 2017 to 23 May 2018 Optional Terrorism Cancellation Cover
Optional Gadget Travel Insurance
31 May 2017 to 5 Dec 2017
5 Dec 2016 to 30 May 2017
11 Aug 2016 to 4 Dec 2016

Before you buy…

If you haven’t bought your travel insurance policy yet, then Insurance Product Information Documents (IPIDs) are really useful to read.

IPIDs can help to make sure that the policy you’re choosing is right for you.

In an IPID you’ll see a short, top level checklist of what our policies include and exclude without having to read the full policy.

There is a different IPID for each product including our Basic and Comprehensive policies which are underwritten by ERV. These both include Single Trip, Annual Multi-Trip and Long Stay policies. Where a policy add-on is supplied by a different underwriters, you’ll find the relevant IPID below.

View and download our travel insurance IPIDs here:

Policy Document Date Insurance Product Information Document
Basic Travel Insurance 1st October 2018 to Present Basic Travel Insurance IPID
Comprehensive Travel Insurance 1st October 2018 to Present Comprehensive Travel Insurance IPID
End Supplier Failure Add On 1st October 2018 to Present End Supplier Failure IPID
Terrorism Cancellation Add On 1st October 2018 to Present Terrorism Cancellation Cover IPID
Car Hire Excess Add On 1st October 2018 to Present Car Hire Excess Waiver IPID
Gadget Insurance Add On 1st October 2018 to Present

If you’re looking for Expat IPIDs, take a look at our Expat policy documents page here.

You can download our terms of business from this page.