Important Policy Documents
It’s important to read your policy carefully before you travel to understand what you’re covered for.
If after reading your policy you decide that you’d like to upgrade, then you can call our Customer Services team. You can upgrade at any time from Basic to Comprehensive or add an optional extra as long as you haven’t travelled or made a claim yet.
Your policy document will vary depending on the date you bought it, so it’s best to check the date you bought your policy first.
Deferred Renewal Policies
|Deferred renewal date||Policy document|
|29 April 2021 – Present|
|26 November 2020 – 28 April 2021|
|14 May 2020 – 25 November 2020|
Before you buy…
If you haven’t bought your travel insurance policy yet, then Insurance Product Information Documents (IPIDs) are really useful to read.
IPIDs can help to make sure that the policy you’re choosing is right for you.
In an IPID you’ll see a short, top-level checklist of what our policies include and exclude without having to read the full policy.
There is a different IPID for each product including our Basic and Comprehensive policies which are underwritten by Great Lakes Insurance SE. These both include Single Trip, Annual Multi-Trip and Long Stay policies. Where a policy add-on is supplied by a different underwriter, you’ll find the relevant IPID below.
View and download our travel insurance IPIDs here: