Contact Us | Customer Service Contact Information | Staysure Worried about Coronavirus and travel insurance? Find out more

Get in touch

We believe in doing things the right way and that starts with keeping our colleagues safe. In line with government advice, most of our team are now taking calls from home which may impact how long it takes for us to pick up the phone. We are busier than usual but continue to work hard to answer all of your queries as efficiently as possible.

Did you know that most changes to existing policies can be made through MyStaysure. Register or sign in now to make changes in just a few moments.

If you want to know how coronavirus may affect your policy, please see our dedicated Coronavirus webpage which answers our most frequently asked questions

We deeply appreciate the patience and understanding our customers continue to show throughout this period and we hope that you and your family are keeping safe at this difficult time.


Department Opening times Telephone
Insurance Sales Monday to Friday: 8:30am – 6pm

Saturday: 9am – 5pm

Sunday: Closed

0800 033 4902
Customer Services

Latest information:

Monday to Friday: 8:30am to 6pm

Saturday: 9am – 5pm

Sunday: Closed

Within UK: 0333 014 4512
Outside UK: 0044 1604 210 845
Cancellations 24/7 Cancel your policy online
Emergency & Repatriation
24/7 Outside UK: +44 1403 288 414
Within the USA: +1 844 780 0639
Within Canada: +1 819 780 0639
Within UK: 01403 288 414
Renewals Team Monday to Friday: 8:30am – 6pm

Saturday: 9am – 5pm

Sunday: Closed

0800 014 7808

By post

By post Britannia House,
3-5 Rushmills Business Park,
Bedford Road,

Travel Insurance Claims

Visit our How to make a claim page for more information.

For other claims

Calling from Telephone
Outside the UK +44 1403 288 410
Inside the UK 01403 288 410