Contact Us | Customer Service Contact Information | Staysure Worried about Coronavirus and travel insurance? Find out more

We're here to help

As most of our team are working from home, we might take a little longer to take your call. Here’s how we can help you to get what you need without calling us:

Making changes to your policy on My Staysure

Where you can, we’d urge you to use My Staysure if you need to make changes to your policy. No administration charge is added if you do this online but you may still need to pay a premium if you’ve increased your cover.

I have a question…

If you have a question about COVID-19 and your policy, you can find out how your policy is covered for coronavirus. This includes when you can make a claim.

For any other question, we’ve answered a lot of questions on our FAQ page which may be a good place to start.

Get in touch…

Department Opening times Telephone
Insurance Sales Monday to Friday: 8:30am – 7pm

Saturday: 9am – 5pm

Sunday: 10am – 4pm

0800 033 4902
Customer Services

Latest information:

Monday to Friday: 8:30am to 7pm

Saturday: 9am – 5pm

Sunday: 10am – 4pm

Within UK: 0333 014 4512
Outside UK: 0044 1604 210 845
Email us:
Cancellations 24/7 Cancel your policy online
Emergency & Repatriation
24/7 Outside UK: +44 1403 288 414
Within the USA: +1 844 780 0639
Within Canada: +1 819 780 0639
Within UK: 01403 288 414
Renewals Team Monday to Friday: 8:30am – 7pm

Saturday: 9am – 5pm

Sunday: 10am – 4pm

0800 014 7808

By post

By post Britannia House,
3-5 Rushmills Business Park,
Bedford Road,

Travel Insurance Claims

Visit our How to make a claim page for more information.

For other claims

Calling from Telephone
Outside the UK +44 1403 288 410
Inside the UK 01403 288 410