Contact Us | Help and Support Page

How can we help?

Our Live Chat agents are available Monday – Friday from 8:30am – 6pm, and Saturday from 9am – 5pm.

Got a question? Visit our Help Centre to see if we’ve already answered it.

The easiest and quickest way to make a change to your policy is by logging into your My Staysure account.

View your policy any time, any day, from anywhere in the world, on any device – and best of all, there’s no admin fee.

Whether you have a question about how to pay for your policy, or how you can make a change to your policy, you’ll find the answers here.

How do I make a claim?	How do I change the destination on my policy?
How do I change the travel dates on my policy?	How do I make changes to medical conditions?
My claim is an emergency – what do I do?	How do I pay for my policy?

Find out what to do if you have a medical emergency or need help while you’re away.

If you know who you’d like to speak to, you can get in contact directly using the details below:

Department	Contact details
Customer Services	Get in touch with our customer services team
Renewals	Get in touch with our renewals team
Sales	Get in touch with our sales team
Marketing	Get in touch with our marketing team

If your claim is not a medical emergency, you can submit your claim online.

If you would prefer to talk to us about your claim, our claims team are happy to help.

The quickest way to get in touch is to fill in our contact form.

You can also send us an email at [email protected]. We aim to respond within 3 working days.

Or you can write to us at:
Britannia House,
3-5 Rushmills Business Park,
Bedford Rd,
Northampton
NN4 7YB

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