Contact Staysure

Please do not hesitate to contact us if you have any questions or would like further information about any of our products.

Department Opening times Telephone
Insurance Sales Monday – Friday: 8:30am to 8pm
Saturday: 8:30am to 6pm
Sunday: 10am to 4pm
0844 692 8444^
Customer Services Monday to Friday: 8:30am to 6pm
Saturday: 8:30am to 3pm
Within UK: 0844 692 8418^
Outside UK: +44 1604 210 845
Emergency & Repatriation
Assistance Helpline
24/7 Outside UK: +44 1403 288 414
Within the USA: +1 844 780 0639
Within Canada: +1 819 780 0639
Within UK: 01403 288 414

Alternatively:

By email (response within 48 hours) info@staysure.co.uk
By post Staysure.co.uk Ltd
McGowan House
Waterside
The Lakes
Bedford Road
Northampton
NN4 7XD

Travel Insurance Claims

Visit our How to make a claim page for more information.

For policies purchased on or after 26th of June 2013 please contact ERV.

Emergency & Repatriation
Assistance Helpline
Outside UK: +44 1403 288 414
Within the USA: +1 844 780 0639
Within Canada: +1 819 780 0639
Within UK: 01403 288 414

For other claims

Calling from Telephone
Outside the UK +44 1403 288 410
Inside the UK 01403 288 410

^Calls cost 7p per minute from a UK landline plus your phone company’s access charge