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We believe in doing things the right way and that starts with keeping our colleagues safe. In line with government advice, most of our team are now taking calls from home which may impact how long it takes for us to pick up the phone. We are busier than usual but continue to work hard to answer all of your queries as efficiently as possible.

Did you know that most changes to existing policies can be made through MyStaysure. Register or sign in now to make changes in just a few moments.

If you want to know how coronavirus may affect your policy, please see our dedicated Coronavirus webpage which answers our most frequently asked questions

We deeply appreciate the patience and understanding our customers continue to show throughout this period and we hope that you and your family are keeping safe at this difficult time.

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Travel Insurance Claims

Visit our How to make a claim page for more information.

For other claims