Contact Us | Customer Service Contact Information | Staysure
Call our UK contact centres free
0800 033 4902
Opening times

Telephone Hours

Insurance Sales

  • Mon - Fri: 8:30am - 8pm
  • Sat: 8:30am - 6pm
  • Sun: 10am - 4pm

Customer Service

  • Mon - Fri: 8:30am - 6pm
  • Sat: 8:30am - 6pm
  • Sun: Closed
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NEW

YEAR

SALE!

20 % off ‡

Quote: NYS20 at checkout -Offer ends 28/02/19

Get in touch

Department Opening times Telephone
Insurance Sales Monday to Friday: 8:30am – 8pm
Saturday: 8:30am – 6pm
Sunday: 10am – 4pm		 0800 033 4902
Customer Services Monday to Saturday: 8:30am to 6pm Within UK: 0333 014 4512
Outside UK: 0044 1604 210 845
Emergency & Repatriation
Assistance		 24/7 Outside UK: 0044 1403 288 414
Within the USA: +1 844 780 0639
Within Canada: +1 819 780 0639
Within UK: 01403 288 414

By email or post

By email (response within 48 hours) info@staysure.co.uk
By post Britannia House,
3-5 Rushmills business park,
Bedford Road,
Northampton,
NN4 7YB

Travel Insurance Claims

Visit our How to make a claim page for more information.

For policies purchased on or after 26th of June 2013 please contact ERV.

Emergency & Repatriation
Assistance		 Outside UK: +44 1403 288 414
Within the USA: +1 844 780 0639
Within Canada: +1 819 780 0639
Within UK: 01403 288 414

For other claims

Calling from Telephone
Outside the UK +44 1403 288 410
Inside the UK 01403 288 410

‡ Discounts only apply to the base premium of your travel insurance quote and do not apply to any additional medical screening costs, where relevant. The discount offer cannot be used in conjunction with any other offer.