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Call our UK contact centres free
0800 033 4902
Opening times

Telephone Hours

Insurance Sales

  • Mon - Fri: 8:30am - 8pm
  • Sat: 8:30am - 6pm
  • Sun: 10am - 4pm

Customer Service

  • Mon - Fri: 8:30am - 6pm
  • Sat: 8:30am - 6pm
  • Sun: Closed
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Get in touch

 

Department Opening times Telephone
Insurance Sales Monday to Friday: 8:30am – 8pm
Saturday: 8:30am – 6pm
Sunday: 10am – 4pm		 0800 033 4902
Customer Services Monday to Saturday: 8:30am to 6pm Within UK: 0333 014 4512
Outside UK: 0044 1604 210 845
Emergency & Repatriation
Assistance		 24/7 Outside UK: +44 1403 288 414
Within the USA: +1 844 780 0639
Within Canada: +1 819 780 0639
Within UK: 01403 288 414
Renewals Team Monday to Friday: 8:30am – 8pm
Saturday: 8:30am – 6pm
Sunday: 10am – 4pm		 0800 014 7808

By email or post

By email (response within 48 hours) info@staysure.co.uk
By post Britannia House,
3-5 Rushmills Business Park,
Bedford Road,
Northampton,
NN4 7YB

Travel Insurance Claims

Visit our How to make a claim page for more information.

For policies purchased on or after 26th of June 2013 please contact Great Lakes Insurance SE.

For other claims

Calling from Telephone
Outside the UK +44 1403 288 410
Inside the UK 01403 288 410