Staysure Complaints

Our approach to your feedback and how to make a complaint

Unhappy with your Staysure experience? We’d like to hear from you.

We class a complaint as ‘any expression of dissatisfaction – whether written or verbal.’

You can see if your question is answered in our FAQs below or you can contact us today.

If you send us a complaint, we will contact you within three working days.

Our Complaints Process

1
How do I make a complaint?
Please select an option below that best describes your complaint for us to help you further, or read the common questions in our FAQs section.
2
What information do I need to provide?
Please include your policy/quote number, as well as your contact details for us to respond to you as soon as possible.
3
What happens next?
Your complaint will be assigned to the Complaints Department who will contact you within three working days. Our acknowledgement of your complaint can be verbal or in written form.
4
What if I'm not happy?
If you believe your complaint hasn't been handled appropriately, or you're unhappy with the outcome, it may then be referred to the Financial Ombudsman Service. You'll have six months to contact the FOS following your complaint.

What is your complaint regarding?