Medical Travel Insurance

Declaring your pre-existing medical conditions starts with telling us the name of your condition during our medical screening. You can choose cover for pre-existing medical conditions across all our policies. We’ll just ask you a few questions about your conditions either online or over the phone to start tailoring your policy. For information on getting medical travel insurance while awaiting surgery please see our awaiting surgery page for a full list of surgical procedures that can be covered.

Here are a few of the most common conditions we cover:

• Arthritis
• Asthma
• Breast cancer
• Cancer
• Diabetes
• Heart conditions
• Hernia
• High blood pressure
• High cholesterol
• Gallstones

You can choose cover for pre-existing medical conditions across all our policies. We’ll just ask you a few questions about your conditions either online or over the phone to start tailoring your policy.

When applying for travel insurance, we’ll ask you to declare any conditions through our medical screening process.

Declaring all of your pre-existing conditions is vital. Failing to do so may affect the validity of your policy, should you need to claim further down the line.

You should have to hand:
• The names of any medical conditions you have
• Medical history documents to help with questions relating to dates

Complete our simple medical screening online today.

If you are taken to hospital as an emergency by ambulance or any other emergency service, you will need to make sure that you or a travelling companion call us as soon as possible.

By calling our 24-hour medical emergency helpline, we may be able to help you locate the safest and most appropriate place to have treatment. We can also help by acting as a translator if your medical team don’t speak English.

The NHS recommends that people have both a travel insurance policy and a free European Health Insurance Card (EHIC). The EHIC entitles you to free or reduced cost medical care when travelling to European countries. We strongly recommend that you apply for an EHIC if you don’t already have one. In fact, it’s a condition of our travel insurance that if you’re travelling to a European country, you have an EHIC with you.

The EHIC should not be considered a replacement for travel insurance, as it does not provide any cover for:

• Medical treatment outside the EEA and Switzerlandd (please note: Turkey is not a current member of the EEA)
• Extra travel and accommodation costs due to illness
• Costs associated with rescue and repatriation
• Losses from trip cancellation, cutting short your trip and interruption

It's important that you declare any changes to your health or medical conditions, even after you have bought your policy. These changes may mean an additional charge or a change to the type of cover you’ve bought. Please contact our Customer Services team to notify us of any changes.

A medical screening is a set of simple questions about your health that will help your insurer determine the severity of any condition when you’re buying travel insurance to ensure you get the right level of cover.

With Staysure, this can be completed over the phone or online in a matter of minutes.