Claims
We're here to help make your claim journey as easy and stress-free as possible.
24hr Medical emergency numbers
Our emergency assistance lines are open 24 hours a day, 365 days a year.
Calling from outside of the UK | +44 1403 288 414 |
Calling from the UK | 01403 288 414 |
Calling from USA or Canada | +1 844 780 0639 |
Calling from Mexico | +1 819 780 0639 |
What will I be asked for?
- Your travel insurance policy number.
- Digital copies/photos of receipts or other document to support your claim.
For cancellation claims:
- Your booking invoice.
- Your cancellation invoice.
Your excess
Please ensure the amount you are claiming for is above your policy excess before proceeding. The excess amount is shown under each section in the table of benefits in your policy wording.
What is your claim related to?
We're here to help make your claim journey as easy and stress-free as possible.
We don't think claims should be rushed, so we deal with each with the same care and attention they deserve. We appreciate your patience as we continue to help as many people as we can.
Other claims
We work with specialist claims providers to make sure you get expert support when you need it most. If your claim falls under one of our third-party partners, you’ll find all the details you need below.
Frequently asked questions
Our FAQ section provides helpful information about claims to guide you through the process.
For existing claims, you can speak to on of our Live Chat agents Monday to Friday, 8am to 6.30pm subject to availability.
Alternatively, you can email us.