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All in one place

Easy access to all your quotes,
policies and documents

Increase cover

Upgrade your policy with
optional extras

No admin fees

Amend your policy
any time you want

A quicker, easier way to manage your policy

Your My Staysure account allows you to manage your travel insurance policy at a time that suits you. Available 24/7, from anywhere in the world, on any device, it’s the easiest way to view your documents or to make any changes.

Setting up your account takes just a few minutes to do. All we need are a few details from you and you’ll be ready to go.

Don’t just take our word for it

Great cover at great price. Easy to use web site with the ability to go into your account and make any necessary changes if required. Great price for insurance that met my needs.

Robert / 22 Jan 2022
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Frequently asked questions

Log into your My Staysure account to find your quotes, current policies and past policies you’ve held with us.

 

You’ll be able to view, download and print any documents you need for your trip away.

Yes, you can do this easily on your My Staysure account.

 

If changes include increases to your original trip duration, or you move your trip to a later date, there may be an additional fee to increase your levels of cover.

Yes, you can.

 

If you change your destination to a different geographical region that is deemed higher risk by our underwriters, there may be an additional fee for cover.

 

E.g. Your original holiday destination was covered by a European policy, but your new destination is listed as a Worldwide policy destination.

On My Staysure, you can update your address and contact details, including telephone number and email address. You can also amend any misspellings, and correct ages, for anyone named on the policy.

 

You cannot add new travellers to your policy.

Log into your My Staysure account to upgrade your policy:

 

  • Upgrade your level of cover from Basic to Comprehensive
  • Upgrade your policy from Single Trip to Annual Multi-Trip 
  • Add optional extras to your policy at any time*

 

There may be an additional fee to increase your level of cover, but there’s no admin fee to make these changes.

*Excess Waiver and Single Item Cover can only be added to your policy within the cooling-off period (within 14 days of taking your policy out).

You can make simple changes to your medical conditions online. 

 

There may be an additional fee to increase your level of cover, but there’s no admin fee to make these changes.

 

You’ll need to contact a member of our team if any of the following statements apply to any travellers on your policy:

 

  • Awaiting surgery, a procedure, or is awaiting to be discharged from any post-procedure check-ups
  • Undergoing or awaiting any tests, test results (including for COVID-19), investigations, chemotherapy, radiotherapy or dialysis
  • Has any undiagnosed symptoms and/or an unresolved infection
  • Has a terminal prognosis

Log into your My Staysure account and you’ll be able to add most optional extras to your policy at any time, without having to pay an admin fee.

 

Excess Waiver and Single Item Cover can only be added to your policy within the cooling-off period (within 14 days of taking your policy out).

You can find all the information you need to make a claim in your My Staysure account.

If you already have your policy details to hand, you can also visit our Claims page.

Log into your My Staysure account to make changes to your marketing preferences. Pick and choose how you’d like to hear from us e.g. telephone, email, post or via SMS.