Advice for Staysure customers ahead of gale force winds and potential travel disruption on Tuesday 21st October
Strong winds of up to 70mph are set to hit the UK – threatening to cause travel disruption and difficult driving conditions across the country. A “yellow” severe weather warning has been issued by the Met Office with gales expected to hit most of the UK on Tuesday morning.
The bad weather comes from the remnants of Hurricane Gonzalo which caused widespread damage in Bermuda. As a precaution, travellers are advised to give themselves plenty of time to get to airports ahead of their flights, in case there is widespread travel disruption. Customers should also contact their airline to check their flight is still going ahead as planned – to save any wasted journeys.
What should I do if my flight is cancelled?
If you have a Comprehensive policy or a Basic policy with cancellation cover:
In the first instance you should contact your airline or tour operator. They are responsible for re-arranging your travel or providing a refund if they cancel your flight. In the event that your original flight is delayed and not cancelled, as long as your delay is 12 hours or more, you can chose to abandon your trip and submit a cancellation claim.
If you need to make a claim, make sure you get a letter from the airline or tour operator regarding any cancellations or delays, as this will help support your claim.
If you have purchased a Staysure Basic policy:
If you have a Basic policy and you opted not to include the cancellation upgrade, you will be unable to claim from Staysure if your flight is cancelled.
Protect yourself with Travel Disruption Extension
Customers who wish to be covered for natural events that could disrupt future travel plans such as floods, earthquakes, explosions, tsunamis, avalanches, ash clouds or hurricanes, should look at buying a Travel Disruption Extension.
This popular cover upgrade provides up to £100 for phone calls, meals and drinks for travel delays of over 12 hours – and provides cover if food poisoning or an e-coli outbreak ruins a cruise or other holiday. Strikes, over-booking and public transport failures are also covered and we’ll pay you £500 for a room plus expenses to get to your final destination.
Travel Disruption Extension covers you if you can’t take your holiday or have to leave the country you are visiting as a result of the advice given by the Foreign & Commonwealth Office (FCO) or the World Health Organisation (WHO).