On Tuesday 28 June, shortly before 9pm, a number of armed assailants made an attack on Istanbul’s Atatürk international airport.
Atatürk airport was closed for some hours before being reopened to flights in and out of the country. However, information from Turkish Airlines and the UK’s Foreign Office suggests that while some flights are operating, others are not, and travellers are advised to check with their airline or travel operator well in advance of travelling.
British Airways has cancelled flights between Istanbul and Heathrow on 29 June. The carrier has published the following statement regarding flights:
“We recognise that you may not wish to travel as a result of the incident and we have therefore introduced a more flexible rebooking policy to help customers travel on alternative dates or to an alternative destination.
“Any customer due to fly on a British Airways operated flight to or from Istanbul up to and including Sunday 3 July can rebook to a later date or use the money they have spent towards an alternative destination.
“All rebookings are subject to availability. Please contact British Airways or your travel agent if you wish to rebook your travel arrangements.”
Flights to other Turkish airports at Bodrum and Dalaman are operating as normal from UK airports. But as advised, please check for delays or other interruptions to travel.
The Turkish authorities are on high alert and all travellers are advised to remain vigilant and avoid crowded places. The FCO asks that if you are in the area that you follow the advice of the local security forces.
To date no UK travellers have been identified as among the injured. If you are concerned about the wellbeing of a family member in Istanbul on 28 June and have not been able to contact them, please contact the FCO Consular team on 020 7008 1500 (24 hours).
The UK’s Foreign Office has not issued an official warning against travel to Turkey. However it has issued the following advice: “Please follow Travel Advice for further updates. Flights to and from Ataturk International Airport are resuming gradually. Speak to your carrier for updated travel information before travelling to the airport.”
You can view the most recent travel advice in full here: https://www.gov.uk/foreign-travel-advice/turkey
Staysure has the following travel insurance advice for customers:
If your Tour Operator has advised you to travel to an alternative destination, Staysure can amend the insurance policy to reflect this change in destination and it will waive the administration fee. If the area you are travelling to is classed as “higher risk” and an additional premium is required, this will need to be paid.
Staysure customers who are about to travel, or due to come home, please call your tour operator first before contacting Staysure.
General Travel Advice
Customers who are planning to travel to Turkey:
- Please check with your airline or tour operator before purchasing insurance to travel today (29 June) and for the next few days.
Customers who have already purchased holiday and insurance:
- Customers who wish to cancel a holiday or return home early, should contact their tour operator or travel agent as a first port of call.
- As the FCO has not yet issued specific advice against travelling to Istanbul or Turkey, Staysure customers are advised to refer to the terms and conditions in their policy if they wish to cancel or curtail their holiday, have abandoned their travel arrangements, or been delayed.
- Please note that a disinclination to travel is not covered under the terms of your insurance policy.
- We also advise you that travel delay or abandonment of travel due to terrorist acts is not covered by your policy as terrorism is not a specified peril.
Customers who are currently in Istanbul/Turkey
- Any Staysure customers directly involved in any of the reported incident at Istanbul airport and who have sustained injuries are not covered under the European Health Insurance Card scheme. In this circumstance, customers are advised to contact Assistance Services on (+44) 1403 288 414 who will handle claims and any repatriation if required.
All travel insurance provided by Staysure is subject to agreement from our underwriter. Terms and Conditions apply, details of which can be found within the policy.