Leading insurer Staysure has won a pair of awards at the industry’s most vaunted event, the Insurance Times Awards 2016.
Staysure was named the ‘Personal Lines Broker of the Year’ and also claimed the ‘Broker Innovation of the Year’ accolade.
The Insurance Times Awards are the most highly regarded in general insurance and they celebrate the very best of customer-focused organisations.
There were over 150 finalists at the event including the likes of Aviva, Admiral and Ageas.
Staysure’s successes came as a result of a series of campaign initiatives including:
- The launch of the ‘Sure You Can!’ campaign in 2015 which saw the removal of upper age limits on single trip travel insurance policies and the accreditation of the company’s comprehensive product with the Defaqto 5 Star rating.
- The implementation of a customer feedback campaign through Trustpilot which resulted in over 8,000 reviews at the time of writing. During 2015/16, Staysure’s TrustScore has improved from 3.8 to 9.1.
- The development of an Auto-Renewal process, giving customers the peace of mind that they would be continuously covered
The win is the latest in a year of success for Staysure which has included being voted the ‘Best Travel Insurance Provider’ by the public in the British Travel Awards, winning the ‘Personal Lines Broker of the Year’ category at the UK Broker Awards and receiving a commendation as the ‘Most Trusted Travel Insurance Provider’ in the Moneywise Customer Service Awards.
The winners were unveiled at a dazzling ceremony at the InterContinental London on December 1st.