On Tuesday 19 September 2017 there was an earthquake of magnitude 7.1 near Puebla, Mexico – approximately 140 km south-east of Mexico City. Damage has been severe.
Update to this post at 22 September 2017 – the government of Mexico declared a state of emergency in some of the areas affected by the earthquake.
General advice for customers travelling to affected areas
As soon as you can, please contact your Airline, Travel Agent or Tour Operator to find out if your travel plans are affected.
Monitor news and weather reports.
If you are in the region please follow the advice of the local authorities and stay in contact with your Airline, Travel Agent or Tour Operator.
Please click here if you want to know how to make a claim. The telephone numbers for the 24 hrs Emergency & Repatriation Assistance Helpline are:
When calling from within the USA: +1 844 780 0639
When calling from within Canada: +1 819 780 0639
Other countries outside the UK: +44 1403 288 414
Inside the UK: 01403 288 414