Frequently asked questions about auto-renewals

  • What is Auto-Renewal?

    We’ve launched auto-renewals to help save our customers time and money. Many customers find this the easiest way to renew their annual travel insurance.  We’ll use the information you provided when you purchased your policy to provide you with a quote for the next 12 month, we’ll write to you with this information before your renewal date. If you are happy and none of your details have changed, you don’t need to do anything – your policy will automatically renew meaning you never run the risk of travelling without insurance. If you have any questions, please call our dedicated Renewals Team on 0800 014 7808.
  • Why do we automatically renew your policy?

    Automatically renewing your policy means you won’t need to worry about your cover lapsing and it will simply roll on year to year with no gap – as long as your medical and payment details remain the same. This means you can relax, safe in the knowledge that you are covered if you want to make a last minute trip.
  • How does the automatic renewal process work?

    Each year we will send you a copy of your renewal terms, these may be from your existing provider or a different insurer. We will send your renewal reminder by post or email (depending on how you received your documents the previous year) at least 21 days before your current policy is due to expire, with details of your premium and policy for the coming year.

    If you have chosen to renew using a continuous payment method, we will automatically renew your policy each year, with effect from the renewal date, using the payment details you have provided. Payment will be taken on the day the policy expires. If you have not chosen to automatically renew and do not contact us before your renewal date, your policy will lapse and no insurance will be in place.

  • What if my medical conditions or payment details have changed?

    Simply contact us at least 5 days before your renewal date if you wish to renew using an alternative payment method or you need to make any changes to your policy – such as updates to your medical conditions for travel insurance. You can call our UK based Renewals Team on 0800 014 7808, they will be happy to make the change to your policy.
  • What if I need to change my card details?

    If you wish to change your payment card you can call our dedicated Renewals Team on 0800 014 7808.
  • What if I want to only renew myself and not the other people named on the policy?

    No problem, but you will need to let us know at least 5 days before the date your policy expires in order for us to update this on your policy.
  • What if I need to change my personal details such as my address?

    Any personal details such as a change of address that need updating on your renewal can be made simply and in a matter of minutes by calling our helpful team on 0800 014 7808.
  • Can I stop my policy from automatically renewing?

    If you’d prefer us not to renew your policy automatically, please call us at least 5 days before your renewal date on 0800 014 7808.
  • Can I cancel my policy if it has been automatically renewed?

    Yes, call our Customer Services team on 0800 014 7808 if you would like to cancel your policy after it has been automatically renewed. You’ll have a 14 day cooling off period after the renewal date to cancel and get a refund – assuming no claims have been made.

Looking for Annual Travel Insurance

If you have any questions regarding annual travel insurance, we will gladly help – simply talk to the specialists on 0800 033 4902 for an answer to all your queries. Alternatively, get a travel insurance quote online.

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