Here to help when you need us most
We pride ourselves on our customer service, which may be one of the reasons we were voted the nation’s Most Trusted Travel Insurance Provider by Moneywise for 2017 and 2018.
We have a specialist team available 24/7 worldwide for medical emergencies, ready to help you find the right care and to confirm you’re covered, should the worst happen when you’re on holiday.
Having your travel insurance policy you can trust can help when you need it most.
How we helped Denise
Denise had a fall while on holiday, fracturing her hip. Due to her pre-existing medical conditions, it was decided that she could receive better and faster care back in the UK. We helped Denise get home safely. See her story below.
“It seemed to lift every worry I had off my shoulders. There was a plane sorted out and I was on my way home. I can’t fault it.” Denise said.
Michael, Denise’s husband, continued: “They’d organised an aircraft, two pilots, a doctor, a nurse and they flew us back into Newquay where we then had a road ambulance.
“The service was first class, it really was.
“The peace of mind of that service and cover is brilliant. I don’t think we’d ever think about going abroad without any proper medical cover.”
How else we help
As well as being a helping hand during a medical emergency, we also help reimburse holiday mishaps once you’re home.
It’s important to make sure you let us know as soon as you have an incident that you feel you need to claim for. We can then confirm whether it’s covered in your policy and the supporting information you’ll need to supply.
In 2018 alone, we paid over £24 million in claims, so our customers had peace of mind when they needed it the most.
We try to make claiming as easy and straightforward as possible and most claims can be submitted online or paper copies can be requested and submitted by post.
Once a claim has been approved, 95% are paid within 5 working days.*** We’ve also put together a guide on how to avoid claim rejections.
Below are just some of our customer reviews from November 2019, when claiming with us:
Our claim was dealt with swiftly
We had the misfortune a few years ago to have to make a claim on our travel insurance, our claim was dealt with swiftly and without fuss. We have used this company since.
My claim was settled in an extremely professional and speedy manner
Would definitely recommend. I have recently had to submit a claim for cancellation of a trip and my claim was settled by Staysure in an extremely professional and speedy manner.
when I traveled to Canada in 2016, unfortunately I suffered a stroke while out there visiting my daughter. STAYSURE agents out there were absolutely excellent and my hospital stay and treatment were carried out efficiently and in a caring way.
We were kept informed and reassured
We were kept informed and reassured several times a day as to the progress of our claim and subsequent medical repatriation. The telephone staff were both friendly yet professional and dealt with us with great empathy. They explained very clearly every step of the process and always delivered on their word. A special thanks must be given to the nurse practitioner who flew out prior to our flight home and looked after my sick father at every stage of the repatriation from the moment we left the hospital in Majorca until we arrived home in Edinburgh. He was so well organised and looked after my father with great care and empathy. Without his kindness, we would never had made it home. Fantastic service all round. Thank you Staysure.