Here to help when you need us most
We pride ourselves on our customer service, which may be one of the reasons we were voted the UK’s Most Trusted Travel Insurance Provider.*
We have a specialist team available 24/7 worldwide for medical emergencies, ready to help you find the right care and to confirm you’re covered, should the worst happen when you’re on holiday.
Having your travel insurance policy you can trust can help when you need it most.
How we helped Denise
Denise had a fall while on holiday, fracturing her hip. Due to her pre-existing medical conditions, it was decided that she could receive better and faster care back in the UK. We helped Denise get home safely. See her story below.
“It seemed to lift every worry I had off my shoulders. There was a plane sorted out and I was on my way home. I can’t fault it.” Denise said.
Michael, Denise’s husband, continued: “They’d organised an aircraft, two pilots, a doctor, a nurse and they flew us back into Newquay where we then had a road ambulance.
“The service was first class, it really was.
“The peace of mind of that service and cover is brilliant. I don’t think we’d ever think about going abroad without any proper medical cover.”
How else we help
As well as being a helping hand during a medical emergency, we also help reimburse holiday mishaps once you’re home.
It’s important to make sure you let us know as soon as you have an incident that you feel you need to claim for. We can then confirm whether it’s covered in your policy and the supporting information you’ll need to supply.
In 2018 alone, we paid over £24 million in claims, so our customers had peace of mind when they needed it the most.
We try to make claiming as easy and straightforward as possible and most claims can be submitted online or paper copies can be requested and submitted by post.
100% of claims are processed within 48 hours of receiving all documents. We’ve also put together a guide on how to avoid claim rejections.
Below are just some of our customer reviews from July 2020, when claiming with us:
No fuss just A* service!
I had to cut short my trip to Australia earlier this year and for the first time ever I had to submit a claim. Absolutely no problem, the claim was settled in full & the money transferred to my account the next day! Highly recommended. No fuss just A* service.
Claim was completed efficiently
As per usual I have again bought my travel policy with Staysure. I have always found Staysure to be competitive in its prices when compared with other companies. The one time I had the misfortune to make a claim it was completed efficiently and quickly – as you would hope it to be. The policy inclusions are of a high standard with add-on options if needed. Thanks Staysure.
Really helpful and understanding
I had to put a claim in a few years ago when I had my purse stolen in Florence by pick pockets, they were really helpful and understanding, once I sent all the relevant information to them they emailed me to tell me the money from my claim would be in my bank account within the next few days, and it was. I recommend them to friends and family who now also take out travel insurance with them and are very satisfied with them.
Very efficient processing my claim
Staysure were very efficient processing my claim for missed flights due to civil unrest in Ecuador. I have just renewed for the 3rd year and have made use of the 15 month cover for the price of 12.