Here to help when you need us most
Things go wrong on holiday more often than you might think.
Having a quality travel insurance policy that you can trust means you can travel with confidence, knowing we’ll be there if you need us.
Staysure claims reviews
When it comes to insurance, you really get what you pay for. The true of any good policy isn’t the price you pay, but how the company handles claims. That’s the real proof of the pudding!
Here’s our latest claims reviews:
Martine Beynon
We had to cancel our holiday
Myself and my husband had to cancel our holiday to Turkey as my Mum was taken ill. From the first phone call with Staysure to the last, they were amazing. I made a claim online on 27 June, 28 June Staysure confirmed all ok and payment will be in our bank 3-5 days. Today, 29 June, money was in our account. Thank you so much, fantastic service!
Carol Oakley
Can’t fault this insurance company
Was stuck abroad during Covid, not only did they pay the full amount but we also got £20 a day each isolation fee!! I trust Staysure and continuously go back to using them for every holiday. They also make it easy to get insurance if you have medical conditions.
Ann Knight
My husband had a traumatic fall on holiday
My husband recently had an accident resulting in a fractured hip while on holiday abroad. He was transferred to hospital for an operation and spent a week there before being repatriated back home to the UK. Staysure dealt with everything, relieving us of all the stress of what was a traumatic time. Thank you.
Zo
Outstanding! if I could give 10 stars I would
I took this policy out for my son thinking I would never have to use it. But every parent’s nightmare came true. Staysure were amazing – they told me the nearest hospital and guided me every step of the way, liaising between myself in the UK and the hospital operating on my son in Spain. His surgery was done quickly thanks to Staysure paying the hospital within a couple of hours. THANK YOU Staysure for helping me through the longest 3 days of my life.
Customer claims story
Denise had a fall while on holiday, fracturing her hip. Due to her pre-existing medical conditions, it was decided she should receive care back in the UK. We helped Denise get home safely.
“Staysure seemed to lift every worry I had off my shoulders. There was a plane sorted out and I was on my way home.” Denise said.
“They’d organised an aircraft, two pilots, a doctor, a nurse and they flew us back into Newquay where we then had a road ambulance. The service was first class, it really was. The peace of mind and cover is brilliant.”
Here to help when you need us most
Making a claim when you’re abroad
We have a specialist team available 24/7 worldwide for medical emergencies, ready to help you should the worst happen when you’re on holiday.
If you need to make a claim, we’ll be there to help make your claim journey as easy and stress-free as possible.
Making a claim when you’re home
As well as being a helping hand during a medical emergency, we can also help reimburse holiday mishaps once you’re home.
It’s important to let us know as soon as you think you need to make a claim. We can then let you know if it’s covered by your policy and what information you’ll need to support your claim.
We’ve also put together a guide on how to avoid claim rejections.