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Here to help when you need us most

We pride ourselves on our customer service, which may be one of the reasons we were voted the UK’s Most Trusted Travel Insurance Provider.*

We have a specialist team available 24/7 worldwide for medical emergencies, ready to help you find the right care and to confirm you’re covered, should the worst happen when you’re on holiday.

Read what our customers have to say about claiming with us

How we helped Denise

Denise had a fall while on holiday, fracturing her hip. Due to her pre-existing medical conditions, it was decided that she could receive better and faster care back in the UK. We helped Denise get home safely.

“It seemed to lift every worry I had off my shoulders. There was a plane sorted out and I was on my way home. I can’t fault it.” Denise said.

Michael, Denise’s husband, continued: “They’d organised an aircraft, two pilots, a doctor, a nurse and they flew us back into Newquay where we then had a road ambulance.

“The service was first class, it really was.

“The peace of mind of that service and cover is brilliant. I don’t think we’d ever think about going abroad without any proper medical cover.”

 

How else we help

As well as being a helping hand during a medical emergency, we can also help reimburse holiday mishaps once you’re home.

It’s important to let us know as soon as you think you need to make a claim. We can then let you know if it’s covered by your policy and what information you’ll need to support your claim.

We try to make claiming as quick and straightforward as possible. Most claims can be made online but paper copies can be requested and sent by post.

100% of claims are progressed to the decision stage within 48 hours of receiving all required documents. We’ve also put together a guide on how to avoid claim rejections.

Below are just some of our customer reviews from July 2020, when claiming with us:

*Based on most ‘Excellent’ Trustpilot reviews of any travel insurance provider.
**100% of claims submitted are progressed to the decision making stage within 48 hours of all required documents being received.