Claims reviews

Staysure prides itself on its award winning customer service and we have a specialist team ready to manage your travel insurance claim.

Your travel insurance is there to help you when you need it most, not just in the event of a medical emergency, but throughout the entire claims process. We try to make claiming as easy as possible by making our policy wording clear so you know exactly what you are covered for and where coverage does not apply. We’ve also put together a guide on how to make a travel insurance claim, and how to avoid claim rejections.

Take a look at our latest customer claims reviews:

Need to Make a Claim?

If you need to make a claim, you can download the relevant claims form here. If you need to call us, our dedicated team is here to support you.

Medical emergencies

Please contact the ERV 24 hrs Emergency & Repatriation Assistance Helpline:

Outside UK: +44 1403 288 414

When calling from within the USA: +1 844 780 0639

When calling from within Canada: +1 819 780 0639

Inside UK: 01403 288 414

Other claims

Inside the UK: 01403 288 410
Outside the UK: + 44 1403 288 410

Make a Claim