Staysure prides itself on its award winning customer service and we have a specialist team ready to manage your travel insurance claim.
Your travel insurance is there to help you when you need it most, not just in the event of a medical emergency, but throughout the entire claims process. We try to make claiming as easy as possible by making our policy wording clear so you know exactly what you are covered for and where coverage does not apply. We’ve also put together a guide on how to make a travel insurance claim, and how to avoid claim rejections.
Take a look at our latest customer claims reviews:
All that matters is that they work when it really matters
Staysure may not be the cheapest option, but all that matters is that they work when it really matters. Unfortunately I had to use them last year when a very serious illness happened when abroad in the Canaries. They were exceptionally helpful and quickly sorted out all the numerous and various details. On return the claim was settled in full, within the week.(Just make sure you have all the necessary receipts.) I have used them again this year as I am confident in a reliable, quick and professional service if needed.
Went on holiday to Spain last year and…
Went on holiday to Spain last year and got bitten by a spider on the hand. I took a seizure and was rushed into a private hospital, my partner called Staysure to say what had happened. Everything was taken care of over a phone call and I received the best medical treatment from the wonderful staff at the hospital. I have just taken out another policy for the next year and would recommend them to anyone.
Insurance is vital
Two years ago my husband was on a golfing holiday in Palm Springs and was taken into the local hospital with suspected appendicitis [not sure on the spelling] and it was discovered that the cause of this was a tumour on his colon. Staysure covered absolutely everything from his operation, stay in the hospital, transfer back to the UK, first class all the way and also paid for my son’s expenses whilst he stayed out there with his father. I cannot recommend Staysure more highly and now tell everyone, if in doubt, you need insurance while abroad. We would have had to remortgage our house to cover the cost of this medical emergency!
Ideal for over 60s
Used Staysure for many years now. Rates are competitive but most importantly they support you when you need help. We have had to claim on more than one occasion and they couldn’t have been more helpful – they even rang up after my wife’s fall in the USA to make sure she was making a full recovery. Service second to none.
John H Langley
More than satisfied
I was in hospital for a couple of weeks in Cyprus and the cost was met by Staysure. I then claimed for the return flight: Pathos to Luton. A cheque duly arrived with an additional sum to cover the cost of taxis which I had failed to claim for. I was very impressed.
Need to Make a Claim?
If you need to make a claim, you can download the relevant claims form here. If you need to call us, our dedicated team is here to support you.
Please contact the ERV 24 hrs Emergency & Repatriation Assistance Helpline:
Outside UK: +44 1403 288 414
When calling from within the USA: +1 844 780 0639
When calling from within Canada: +1 819 780 0639
Inside UK: 01403 288 414
Inside the UK: 01403 288 410
Outside the UK: + 44 1403 288 410