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Denise’s Story

Posted on August 20, 2019 by Ed Soul

Before Denise went on holiday she turned to her husband, Michael, and said “We pay all this travel insurance but we’ve never claimed”.

But with 1 in 20 people claiming on their Annual Travel Insurance in 2018*, something bad happening on holiday occurs more often than you might think.

Denise suffered a medical emergency while on holiday and turned to Staysure for help.

Find out how we helped Denise when she needed us most…

How we helped Denise get back home safely

Denise and Michael, who live near Plymouth, recently had to claim on their Staysure Travel Insurance policy.

Every year, Denise and Michael go away to their favourite holiday spot – Fuerteventura. Unfortunately on their last visit, Denise fell on a rock and fractured her hip. They were rushed to hospital where she was told she needed a prosthetic hip replacement.

The prosthetic needed for her hip wasn’t readily available. Speaking about the prospect of having to wait for the prosthetic to arrive, Denise told us: “I was totally afraid.” With Michael echoing that “It was an awful time.”

But they didn’t have to worry for long. We decided that due to Denise’s other medical conditions, it was necessary for her to be flown home.

“It seemed to lift every worry I had off my shoulders. There was a plane sorted out and I was on my way home. I can’t fault it.” Denise said.

Michael continued: “They’d organised an aircraft, two pilots, a doctor, a nurse and they flew us back into Newquay where we then had a road ambulance.

“The service was first class, it really was.

“The peace of mind of that service and cover is brilliant. I don’t think we’d ever think about going abroad without any proper medical cover.”

With our help, Denise got the care and support she needed. We rallied a medical team to help her get back home and we’re pleased to say she’s now fully recovered from her hip operation.

She told us: “I think I would have had to sell my house if I’d have not had travel insurance.

“I think Staysure insurance offers you more than peace of mind. It offers you a personal touch. Every step of the way they were with me. I couldn’t have asked for better.”

We believe that insurance is worth doing right.

It’s worth choosing a trusted provider

We’re proud to say that we’ve been voted the Most Trusted Travel Insurance as awarded by Moneywise in 2017 and 2018. It’s an accolade that’s close to our hearts.

It shows that we’re doing the right thing by the people who trust us to help them when they need it most. By people like Denise and Michael.

We always put our customers at the centre of what we do and where we can, we help people to cover their pre-existing medical conditions. So that if something unexpected does happen, you know we’ll be there for you.


* Data provided by underwriters