Need help? Find out more about our Covid Cover, how to update your policy online & the latest travel updates in our Covid Help Centre

Getting the right cover

When you’re going through the process of getting a diagnosis, or undergoing treatment for a condition, you may feel that a holiday is just what the doctor ordered.

Find out what level of cover we can give you from pre-diagnosis to treatment and beyond.

When you’re ready, speak to our friendly team for free on 0800 033 4902 to find out what level of cover we can offer you.

Who can we offer cover to?

Before we can offer anybody cover, we have to first ask if it’s safe for you to travel.

If you can answer all of the following questions with a yes for everybody who you’re creating a policy for, then we should be able to offer you cover even if you’re awaiting a diagnosis or surgery:

✔ You are fit and able to undertake your planned trip.
✔ You are NOT travelling against the advice of a doctor (or would be travelling against the advice of a doctor had you sought their advice)
✔ You are NOT travelling with the intention of having medical treatment, tests or consultation abroad.

Depending on where you are with your diagnosis and treatment plan, we may be able to offer you a varying level of cover. Where we can’t offer you cover, we may be able to signpost you to trusted insurers.

Here’s a handy summary to explain what cover options we can and cannot provide you with through your diagnosis journey:

Undiagnosed condition that is being investigated Diagnosed – Listed surgical or medical procedure Diagnosed – Awaiting other medical procedure or surgery Diagnosed –  awaiting sign off
Medical expenses related to any of your conditions X X ✔ – except the condition you’re being signed off from
Medical expenses NOT related to your conditions
Cancellation related to your conditions X X X ✔/ X – dependent on whether you knew about the procedure when you either took out the holiday or insurance policy.
Cancellation NOT related to your conditions
Cutting your holiday short related to any of your conditions X X X X
Cutting your holiday short NOT related to your conditions
Lost cash/passports

I have an undiagnosed condition or am awaiting test results:

If you have an undiagnosed condition that’s being investigated, then we may still be able to cover you.

We just won’t be able to cover any of your pre-existing medical conditions.

This means that you will still be covered for medical emergencies and cancellation, as long as they aren’t related either directly or indirectly by your pre-existing or undiagnosed conditions.

You’ll also still be covered for everything else – including baggage, lost money and passports.

I am awaiting a medical procedure or surgery:

If you’re awaiting a medical procedure or surgery for a diagnosed condition, then you may still be covered.

Where you’re awaiting surgery, we can still offer you full cover if you’re having, or even if you’ve been fully signed off from having, one of the following medical procedures listed below:

Adenoidectomy Finger joint replacement
Appendectomy Haemorrhoidectomy
Arthroscopic ligament repair Hip replacement
Arthroscopy of ankle Ingrown toenail repair
Arthroscopy of hip Injection to treat Carpal Tunnel Syndrome
Arthroscopy of knee Injection to treat Haemorrhoids
Aspiration of joints Injection to treat tennis and golfer’s elbow
Audiogram Injection to treat varicose veins
Blephoplasty (Ptosis repair) Knee replacement
Broken toe(s) (but can walk with a shoe on) Laparoscopic repair of hiatus hernia
Carpal Tunnel Syndrome Laparoscopic repair of inguinal hernia
Cataracts Laparoscopic repair of umbilical hernia
Cauterization of the nose Laser vision correction
Circumcision Minor wounds not requiring stitches – no infection
Colposuspension Myomectomy
Correction of hydrocele Myringoplasty
Cryotherapy for basal cell carcinoma of the skin Osteotomy for hallux valgus (bunion)
Cryotherapy for skin tag Reduction turbinates of nose
Cryotherapy for skin wart Release of trapped nerve in shoulder
Debridement of burn injury (covering an area smaller than a tennis ball) Removal of a thyroid nodule
Diagnostic laparoscopy Removal of contraceptive implants
Digital excision arthroplasty Repair of vaginal prolapse
Dupuytren’s repair Retinal detachment (no blurriness and not flying within 60 days)
Ectropioan repair Septoplasty
Endometrial sampling Septo-rhinoplasty
Endovenous laser treatment of varicose vein(s) Simple mole removal (no larger than 2cm)
Entropian repair Steroid injections into joints (not of the spine or neck)
Evacuation of perianal haematomas Strabismus correction
Excision of basal cell carcinoma of the skin Thyroidectomy for non-cancerous disease
Excision of benign skin cyst Toenail removal
Excision of benign skin lesion Tonsillectomy
Excision of epididymal cyst Tooth Extraction (excluding wisdom teeth)
Excision of ganglion Trabeculectomy (no blurriness and not flying within 60 days)
Excision of skin tag Ultrasonic or laser treatment for Kidney stones under 4mm
Excision of skin wart Varicose vein ligation
FESS (Functional endoscopic sinus surgery) Varicose vein stripping

If you’re having a medical procedure or surgery that’s not listed above, then we may still be able to offer you cover – but it wouldn’t cover any pre-existing medical conditions.

I’ve recently had a medical procedure or surgery but haven’t been signed off:

If your recent surgery is listed above, then good news! Even if you haven’t been fully signed off yet, we’ll be able to cover you for everything apart from cancellation and having to cut your holiday short.

If your surgery isn’t listed above, then we also won’t be able to cover any medical expenses or the costs associated with getting you back to the UK (repatriation) that are a result of pre-existing medical conditions.

If you have an accident or need to make a claim that isn’t related to your conditions, then you would still be covered for those medical expenses.

It’s a condition of our insurance that if you’re awaiting sign off or follow ups relating to a procedure that you make sure:

  • All surgical wounds have fully healed and no longer require dressing.
  • All external stitches, sutures, or staples have been removed.
  • There have been no complications, or infections after having had the procedure.
  • Your mobility is no worse than it was before you had the procedure.
  • You obtain a letter from your GP (doctor) confirming that you are medically fit enough for this trip.
  • You understand that this policy will not cover the cost of any follow-ups required during the insured trip.

What does our travel insurance cover?

Basic Comprehensive
  • Medical emergencies and repatriation up to £5m
  • Cancellation and cutting your holiday short covered from £500 with optional upgrade to £3,000
  • Baggage claims up to £300
  • Cash lost or stolen up to £250
  • Excess £85 – £100
  • Unlimited medical emergency and repatriation cover
  • Cancellation and cutting your holiday short covered from £5,000 up to £15,000
  • Baggage loss up to £2,500
  • Cash lost or stolen up to £500
  • Legal protection cover of up to £25,000
  • Excess £65

Get your travel insurance quote today

Talk to us today on 0800 033 4902. Or, you can get a quote online in just a few minutes below.

Get Quote