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Planning your next trip? Get cover for medical conditions, cancellations and emergencies abroad, with flexible protection that’s ready whenever you need it.
Our claims process is designed to be simple and fair – we’re here to support you from start to finish.
UK-based claims team – here to help you every step of the way.
Quick and fair assessments – with fast payouts on approved claims.
Clear guidance – we’ll let you know exactly what information we need.
In 2024, we paid over £99 million on 59,834 claims.
Our highest payout in 2024 was £681,434.
Many of our customers tell us how easy it was to claim – and how reassuring it is to have Staysure on their side when they need us most.
“For the first time ever, we had to claim on our policy when my husband broke his hip prior to travelling… Thank you to Staysure who have paid out the full claim (excluding the policy excess), giving us one less thing to worry about.” – Helen, Trustpilot review
“I contacted Staysure and they paid me within 2 days, no hassle, simple and straightforward. So, I have taken another policy for my cruise holiday this year.” – Gordon, Trustpilot review
Annual multi-trip travel insurance – cover for multiple getaways in a year, ideal if you travel regularly. It could save you time and money, with one policy to cover all your trips.
You'll be able to personalise your policy when you get a quote.
Travel insurance options for every trip
With cover for almost all medical needs and no upper age limit, we’ve designed travel insurance that suits most trips, big or small.
Everyone’s trip is different – that’s why we let you tailor your policy with optional extras, giving you even more protection for the type of holiday you’re taking.
You can add extra cover for:
gadgets – protect your mobile, tablet, camera and other devices while you travel
winter sports – cover for skiing, snowboarding and other winter activities (included with Signature and Comprehensive annual multi-trip policies as standard)
golf holidays – protection for your golf equipment, green fees and more
cruise holidays – cruise-specific cover including cabin confinement and itinerary changes
excess waiver – reduce your out-of-pocket costs if you need to make a claim
long stays – perfect for extended trips abroad
When you get a quote, you’ll be able to see which optional extras are available and choose the ones that suit your trip.
Travel insurance can be bought any time before a trip begins. With single trip policies, cover usually starts from the moment you buy it. Annual multi-trip policies can be set to start immediately or from a future date – depending on when you want your cover to begin.
It may include protection for certain events that could happen before you travel – like cancellation or unexpected illness.
Even if a trip has already been booked, it’s still possible to arrange cover up until departure, provided no claims have been made or incidents have occurred that could affect eligibility.
How much does travel insurance cost?
The cost of travel insurance depends on a few key factors. At Staysure, we work to keep premiums fair – so you only pay for the cover you need.
Here’s what affects your quote:
Your age – premiums are usually higher for older travellers due to increased medical risks.
Destination – healthcare costs vary around the world, so where you’re travelling can affect the price.
Trip length – longer trips often mean higher premiums.
Medical conditions – we cover thousands of pre-existing conditions, but some may increase your premium depending on the level of risk.
We know that every holiday – and every traveller – is different. That’s why we offer flexible options, fair prices, and clear cover levels to help you find the right protection at the right price. Many people find that the reassurance of cover far outweighs the cost, especially when travelling with medical conditions or on higher-cost trips.
How to get travel insurance?
Getting a quote is quick and easy – you can do it online or by phone.
Tell us about your trip
Let us know where you're going, who's travelling and how long you'll be away.
Share your details
We’ll ask a few simple questions about your health and any existing medical conditions.
Get your quote
We’ll create a personalised quote and email it to you for convenience.
Customers give us twice as many 5-star reviews as any other travel insurance company.
Satisfied customerj
We have used the company before and are happy to use them again
Mr michael parkinson,
I have had a few years with Staysure…
I have had a few years with Staysure now and although I haven't had to use them it is good to know they are there if I need them
Pam from Southampton,
Efficient precise and accurate…
Efficient precise and accurate information from James
Mr Davies,
What our customers say
Don’t just take our word for it – over 12 million travellers have trusted Staysure to protect their holidays since 2005. Here’s what some of them say:
Mrs Dodman, Trustpilot review June 2025
Best company I've found for those with medical issues
Having looked at other Travel Insurance Companies, over the years, we always go with Staysure for our Holiday Insurance. The Website is easy to navigate and if I encounter any problems I phone and speak to someone. This company is the best I've found for those with medical issues.
James, Trustpilot review June 2025
Excellent service
I spoke to your colleague yesterday afternoon to arrange my single trip policy. He was unfailingly helpful, courteous and always ready to explain why we needed to proceed as we did. It was a wholly pleasant experience.
Eileen, Trustpilot review June 2025
A good company to use
A good company to use. Was recommended by family members. Quick and easy to apply. Good value.
Beth Craig
Travel insurance expert
Good travel insurance isn’t just about ticking a box—it’s about peace of mind.What our expert says…
“While it’s tempting to pick the cheapest travel insurance available, it’s important to remember that a bare-bones policy might not give you the protection you truly need. Whether it’s a medical emergency, a cancelled flight, or lost baggage, knowing you’re covered means you can travel stress-free.
”
Frequently asked questions
Travel insurance is a type of cover that helps protect you financially if something goes wrong before or during your trip. It typically covers unexpected medical emergencies, trip cancellations, lost baggage, travel delays and more.
With Staysure travel insurance, you're protected against many of the risks that can turn a holiday into a costly problem – giving you peace of mind to travel with confidence.
Yes – holiday insurance and travel insurance mean the same thing. Both help protect you against unexpected costs if something goes wrong before or during your trip, such as medical emergencies, cancellations, travel delays or lost luggage.
Staysure travel insurance includes cover for many pre-existing medical conditions, so you can travel with confidence.
Travel insurance works by covering certain financial losses if unforeseen events affect your holiday. If you need to cancel your trip, receive emergency medical care, or lose your baggage, you can submit a claim for reimbursement, subject to your policy terms.
At Staysure, we make claiming simple and our UK-based team is on hand to help you throughout the process.
Without travel insurance, you could face large unexpected bills if something goes wrong – especially with medical emergencies abroad. Travel insurance helps cover costs like emergency treatment, cancellations, lost belongings and repatriation.
Staysure travel insurance provides reassurance that you're protected financially, so you can focus on enjoying your trip.
Even a small incident abroad can result in high costs. Travel insurance gives you valuable protection for medical expenses, trip cancellations, lost possessions and more.
With Staysure, you get affordable cover with added peace of mind – including 5-star Defaqto rated policies and specialist cover for pre-existing conditions.
Typical cover includes:
emergency medical treatment and hospital stays
trip cancellation or curtailment
lost or delayed baggage
missed flights and travel delays
repatriation (returning you home if needed)
lost or stolen passports and personal belongings
Common exclusions include:
travelling against the advice of the UK government’s Foreign, Commonwealth and Development Office (FCDO)
undeclared pre-existing medical conditions
alcohol or drug-related incidents
high-risk or extreme sports (unless specifically covered)
Always check your policy wording for full details.
Staysure specialises in covering pre-existing medical conditions – even complex ones. During your quote, you'll complete a simple medical screening to declare any conditions.
Based on your answers, we’ll offer tailored cover that meets your needs, with no upper age limit on many policies.
Single trip, annual multi-trip and long stay policies are all available with medical cover.
Yes – you can buy travel insurance after booking your holiday, provided your trip hasn’t started yet.
If your trip has already started, your policy won’t provide cover unless you are renewing an existing Staysure annual multi-trip policy at the same level of cover before it expires. Always check your policy documents for full details.
The best travel insurance is the one that offers the right cover for your personal circumstances. Look for:
strong medical cover (especially if you have pre-existing conditions)
fair cancellation limits
high-quality customer service
24/7 emergency medical assistance
Staysure travel insurance is Defaqto 5-star rated and trusted by millions of UK travellers for its wide cover and reliable support.
If you need to make a claim:
Contact Staysure as soon as possible – our UK-based claims team are ready to help.
However, a GHIC doesn’t replace travel insurance – it won’t cover cancellations, private healthcare costs, repatriation or lost belongings.
Having both a valid GHIC card and travel insurance can provide broader protection while travelling in the EU.
For more details on what’s covered by the GHIC card – and where travel insurance covers the gaps – visit our GHIC blog.
Even if you’re staying in the UK, travel insurance can still protect you if something unexpected disrupts your trip. While the NHS covers your medical care, Staysure UK travel insurance can cover:
cancellations or cutting your trip short
lost, stolen or delayed baggage
travel delays and missed departures
personal liability
lost travel documents
up to £10,000 for extra transport and accommodation if you can't continue your trip for medical reasons
You’ll need to be staying for at least two consecutive nights in pre-booked and pre-paid accommodation for UK cover to apply.
Yes – Staysure travel insurance can cover flight cancellations if your trip is cancelled for an insured reason, such as unexpected illness, injury, severe weather or mechanical failure. You may be able to claim for unused travel and accommodation costs.
Some flight disruptions (such as airline strikes, weather delays or breakdowns on the way to the airport) may also be covered under the travel delay, missed departure or missed connection sections of your policy, depending on your level of cover.
Make sure you allow enough time for your journey, as claims won’t be covered if you haven’t allowed sufficient time to reach your departure point or have less than two hours between connecting flights.
For people who have trouble finding travel insurance for pre-existing medical conditions, the British Insurance Brokers' Association (BIBA) has a directory of specialist insurers, like us!
To find out more, or if on the odd occasion we are unable to provide the cover you need, contact BIBA on 0370 950 1790. You can also search BIBA's medical directory online.
Stay in control of your account with My Staysure
You can make changes to your policy, online and in your own time with My Staysure.
It’s quick and easy to make changes to your policy online. If you need to make simple changes such as updating traveller details or renewing a policy that’s details are staying the same, just visit your My Staysure account.
5-star Defaqto rated cover with no upper age limit
