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When you buy a travel insurance policy, you’re not buying a piece of paper. You’re asking for a helping hand when you need it most. So we know it’s not a decision you take lightly.
We’ve given over 12 million people peace of mind since 2005.
Our ethos is that travel insurance is Worth Doing Right and that flows through everything we do. It’s the reason we’ve got double the number of 5-Star Trustpilot reviews than any other travel insurance provider.
Excellent 4.7 | 459,861 reviews
We get double the love of other insurers
Twice as many people give us 5-star reviews on Trustpilot than any other travel insurance provider. That’s over 340,000 5-star reviews. And counting.
Nice and easy documentation
nice and easy documentation
Stephen Kilpatrick,
The person who dealt with my policy…
The person who dealt with my policy renewal was very friendly and went through everything very professionally.
Will Birkett,
An overall satisfying experience
An overall satisfying experience. Straightforward, simple to access and well-explained. Also, good value for money.
Mr Mark Rowbotham,
Cover that comes with confidence, not confusion
Buying a travel insurance policy you can trust doesn’t need to be confusing.
So, by tailoring cover to your needs, you can build a policy to feel confident in:
Covering your pre-existing medical conditions
Choosing either a Single Trip or Annual policy with no upper age limit
Picking the cover limits that best protect your plans
Adding optional extras such as gadget cover and excess waiver.
Limitless improvements on cover
With everything we do, we aim to be the best.
We’re proud to have led the travel insurance market as the first to cover emergency medical expenses for COVID-19.
We’re constantly improving what we can give you. Whether that’s removing age limits to offering unlimited medical expenses. You’ll find that our cover options are constantly being improved to help protect your plans to a level that suits you.
We choose to do this because it’s the right thing to do. We will always offer people the very best cover where we can.
When the going got tough, we stayed
When other travel insurance providers pulled their hands away during the pandemic, we extended ours.
We just couldn’t turn our backs on you.
Which? reported that 31 of the 71 leading travel insurance providers including Aviva, Post Office and Direct Line stopped selling cover during the pandemic.
Instead of shying away, during the pandemic we asked ourselves what more could we do. Where we could, we listened to what you needed from us and changed the way we work.
Tailoring the right cover for you and your family
One size doesn’t fit all when it comes to travel insurance.
You’re unique, with your own holiday plans and medical conditions to cover.
That’s why we tailor travel insurance to suit you:
Optional extras to cover your plans, including cruises and winter sports.
It’s not just us that thinks we’ve got a great level of cover to suit your needs. Independent financial experts, Defaqto have given us a big thumbs up with five stars, after reviewing us for quality and comprehensiveness.
You can’t get better than that.
What’s better is that it’s fast and easy to set up your policy. You can fill out our online form which will take you through each step. Or you can chat to our team on 0333 060 6264 who can answer any questions or worries you have.
It really is as simple as that.
We’re people too with honest values
We’re people too with honest values
We’re a friendly bunch and look after everyone who is part of the Staysure family.
Whether you’re calling in with a question about your cover or looking to join us to progress your career, you’ll get to know us pretty well.
We live by four values:
1. Dare to be different
2. Better together
3. Keep it real
4. Always do the right thing
If you wish you were here, check out our latest vacancies.
Making travel insurance stress-free
We want to make sure you have the best experience with us. And we’re always looking for ways to improve.
That’s one of the reasons why we’ve been voted by our customers as ‘Best Company for Travel Insurance’ from the British Travel Awards seven years in a row.
Ryan Howsam
Founder and chairman of Staysure
Our history
Ryan Howsam formed Staysure in 2004, passionate to ensure that over-50s in the UK could access travel insurance that covered their pre-existing medical conditions.
As a privately owned company, we make decisions from the needs of our customers, not for shareholders.
Today our headquarters are in Northampton, and we employ over 700 people across the UK and Gibraltar as part of the Staysure Group.
We do things by the book
Doing things the right way is important. You know that. After all, if you’ve read down to here? You’re a pretty thorough person.
You may want to know about the rules and regulations to make sure we really know our stuff.
There are a number of governing bodies that help make sure we’re doing things by the book.
From protecting your personal information to making sure we’re not making false or misleading statements on our website or in an advertisement or by any other means.
These include bodies with three letter acronyms including the FCA (Financial Conduct Authority), the iCO (Information Commissioner’s Office), the FOS (Financial Ombudsman Service) and the Financial Services Commission (FSC).
It’s a good idea to check that any financial insurer you choose is registered with the FCA on their Financial Services Register.
We take this sort of stuff seriously and even have a team who live and breathe compliance to make sure we’re doing things by the book. We don’t believe in cutting corners as it’s not the right thing to do. They review every single piece of information we provide before it’s launched to make sure we’re doing things right.
If you think we’re not doing something as well as we could, or have a complaint, then we really do welcome your feedback.
Where you have a valid claim, and your medical expenses exceed £350 we will look to settle the bill directly with the medical provider where possible. Just call the 24-hour emergency helpline listed on your validation certificate.
If you require emergency assistance and need help translating our 24 hour emergency helpline is there to help.
If you need to call Staysure Asstance helpline during an insured event or receive a call then you can claim back the cost when submitting your claim.
Yes, if you have pre-booked a flight and either your first outward or final inward international flight is delayed as a direct result of a strike or industrial action, adverse weather conditions, failure of air traffic control systems, or mechanical breakdown of aircraft, sea vessel, coach or train then you have a valid claim.
You’ll be covered for cancellation of your holiday if the Foreign, Commonwealth & Development Office have issued a warning against all but essential travel because of natural disasters, such as a typhoon, hurricane or earthquake with any policy if this was an unforeseen event.
Yes, we can cover you if you are made redundant provided you qualify for a redundancy payment under current legislation applicable within your home country.
In the event of a valid claim, we will ask you to provide confirmation you will receive redundancy payment from your employer.
If you require more than our standard packages we have some optional extras to choose from:
