We are delighted to announce that we have won one of the insurance broker market’s most prestigious awards – Personal Lines Broker of the Year – at the 2016 UK Broker Awards.
The win came as result of a compelling award entry that focussed on our improvements in Trustpilot TrustScores over the past 12 months and customer-focused initiatives such as the roll-out of our new 5 star Defaqto rated Comprehensive Travel Insurance product and an auto-renewal service.
In their 23rd year, the UK Broker Awards recognise excellence on a national level within the insurance broker market. Every award is judged by a panel of judges, which includes a diverse group of highly accomplished individuals from across the broking community.
The judges were looking for a broker in the personal lines arena that has managed to excel despite the on-going tough economic environment. In particular they were looking for the following:
- Outstanding levels of customer service
- High staff engagement
- Companies who have responded to the demands of consumers with a product/scheme/offering tailored to their needs