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When you have a condition such as epilepsy and want to travel, having travel insurance can give you peace of mind.
Good travel insurance also helps protect you against unwelcome surprises such as flight cancellations, lost luggage delays and loss of personal items such as passports, money or valuables when you’re on your trip.
Surprisingly, having to claim on your insurance is more common than you might think. In 2018, 1 in 20 people claimed on their Annual Travel Insurance**, so things go wrong on holiday more often than you may have realised.
A tailored travel insurance policy provides you with confidence that you’re covered as well as having a practical value if something actually does go wrong at the time you’re meant to be enjoying yourself.
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It’s important you declare epilepsy and any other pre-existing medical condition you may have, when taking out a policy with us.
You can declare your medical condition through our online medical screening process, which is a straightforward set of questions for us to understand how your medical conditions affect you. Or, if you prefer, you can complete the medical screening over the phone.
It’s important that all pre-existing conditions are declared on your medical travel insurance policy. This will avoid large medical bills if you need treatment in another country. Failure to disclose any pre-existing medical conditions may affect the validity of your policy should you need to claim.
| Basic | Comprehensive |
|---|---|
| Medical emergencies and repatriation | |
| Up to £5 million | Unlimited |
| Cancellation | |
| Up to £500 | Up to £5,000 |
| Cutting your holiday short | |
| Up to £500 | Up to £5,000 |
| Baggage claims | |
| Up to £300 | Up to £2,500 |
| Cash lost or stolen | |
| Up to £250 | Up to £500 |
| Personal liability | |
| - | Up to £2 million |
| Legal protection cover | |
| - | Up to £25,000 |
| End Supplier Failure | |
| - | £3,000 |
| Excess | |
| £85-£100 | £65 |
Tailor your policy to suit your needs. Not all holidays are created equal, so whether you’re hopping over to Paris for a weekend, or planning an epic worldwide tour, you’ll want to tailor your policy to cover you properly.
Before you take out a policy with us, it’s worth thinking about the areas where you might need to upgrade your level of cover.
| Basic | Comprehensive | |
|---|---|---|
| Medical emergencies and repatriation | Up to £5 million | Unlimited |
| Cancellation | Up to £500 | Up to £5,000 |
| Cutting your holiday short | Up to £500 | Up to £5,000 |
| Baggage claims | Up to £300 | Up to £2,500 |
| Cash lost or stolen | Up to £250 | Up to £500 |
| Personal liability | - | Up to £2 million |
| Legal protection cover | - | Up to £25,000 |
| End Supplier Failure | - | £3,000 |
| Excess | £85-£100 | £65 |
Tailor your policy to suit your needs. Not all holidays are created equal, so whether you’re hopping over to Paris for a weekend, or planning an epic worldwide tour, you’ll want to tailor your policy to cover you properly.
Before you take out a policy with us, it’s worth thinking about the areas where you might need to upgrade your level of cover.
"Excellent service on phone when buying travel insurance. We have used Staysure before and had to make a claim from Singapore in an emergency situation. It was handled well, and all financial payments were dealt with efficiently and speedily. Would highly recommend!"
Evelyn
"Have used Staysure Travel Insurance for a few years. Have always found the staff friendly, helpful and courteous whether discussing a renewal or dealing with a claim. Would definitely recommend."
Edwards
"The website was very easy to use and provided good and helpful feedback "
Kenneth Tattersall
Questions we'll ask you may include:
If your epilepsy is symptomatic, is it caused by a tumour, head injury or brain haemorrhage?
If your doctor has declared you fit enough to travel (or would do if you asked them), then we can consider you for medical travel insurance.
Since epilepsy can affect people in many different ways, we consider each person on a case-by-case basis.
If your doctor has told you that it’s unsafe for you to travel, then any travel insurance policy you buy through us would be invalid.
That’s because it’s important to us to make sure that you’re safe and aren’t putting yourself in danger.
We can only consider you for travel insurance if your doctor has declared you fit enough to travel. If in doubt, speak to your doctor about any potential travel destinations and where you can travel.
Whenever you need us, our 24/7 claims team is here for you.
View claims information95%
of claims paid in 5 working days^* Moneywise Customer Service Awards 2018
** As provided by our underwriter
*** 2019 British Travel Awards
^ In 2018, after receiving all relevant paperwork.
Number 1 travel insurance as rated by over 50,000 people on Trustpilot.
