Testimonials

Read what our customers have to say...

Staysure Testimonials

 

 

We would like to thank Staysure Insurance for the excellent service we have received over the past few years when we have travelled abroad and obviously required insurance.
The quotes you gave were well below those of other insurance companies, some of which wouldn't even give us a quote after my husband reached 75 and then 80 years of age. We do have a variety of health problems which unfortunately creep up on us as we get older but whenever I contacted your call centre my queries were dealt with very efficiently by the member of staff taking the call. Thankfully the call centre is in this country and not abroad so there was no problem with communication.
We also received a good and quick service from the people dealing with a claim we had to make last year when we had to cancel a short break at very short notice after I was diagnosed with angina.
We will continue to recommend you to our friends who are younger and/or lucky enough not to have so many health problems and can continue to travel abroad.


Kath Donaldson

Travel Insurance - 28th October 2014              

 

     

It is with regret that I have requested cancellation due to unforeseen circumstances. I would however wish to express that your staff have been most courteous and helpful. Your quote was the best and I would recommend your company.


Mrs W Burson

Travel Insurance - 25th October 2014              

 

     

I write in response to your recent letter of 28th Sept enclosing Marks and Spencer vouchers. I wish to thank you very much for these which will prove extremely acceptable. My grateful thanks.


Staysure Customer

Travel Insurance - 21st October 2014              

 

     

We would like to say thank you to all the people involved with our recent medical claim. The call operators and the claims staff were very sympathetic and very helpful to me during a very stressful time while my husband was in hospital in France seriously ill. Also on our return, there were a lot of phone calls. When they said they would call back they did, I am pleased to say he is nearly back to normal now.

When you hear so many negative reports about insurance companies it's good to find the exception to the rule, well done.


Mr and Mrs G Parodi

Travel Insurance - 11th September 2014              

 

     

I just wanted to tell you how fabulous Sian is. I have now spoken to her on a few occasions to complete this policy and she has been so helpful - she's absolutely fabulous. I also spoke to Martyn Fairey who ensured Sian got the message to call me back. You really do have an excellent customer help front, I couldn't be happier with the service I received from you.


Mrs Olsen

Travel Insurance - 9th June 2014              

 

     

We wish to express our sincere thanks to all involved in resolving our recent Travel Insurance claim. Our disappointment at having to cancel our holiday was tempered by the resolution of the claim in full.


John and Lesley Williams

Travel Insurance - 3rd June 2014              

 

 

Found you guys on Moneysavingexpert.com. Great value, I won't be looking anywhere else for future travel insurance. Just covered a trip to Canada. I paid 3 times as much as your quote for a trip to Hong Kong earlier this year (with Cover For You). Wish I had known about you then. Thanks!


Brian Pedder

Travel Insurance - 10th April 2014              

 

     

I would just like to thank your company for providing such excellent service. I have been speaking to a girl called Chelsea; her communication and people skills were superb I couldn't be any happier with the service I've received today and every company should have a Chelsea!


Joyce

Travel Insurance - 18th March 2014              

 

     

I would just like to thank you for dealing with my claim so efficiently and speedily. It was a big disappointment to my husband and myself in having to cancel our holiday at the last minute. I would certainly recommend Staysure insurance and would not hesitate to use your services again.


Mrs J.C. Eyre

Travel Insurance - 28th February 2014              

 

     

Well I have always said that you don't know how well a company will behave until you have to claim. Had to cancel our holiday for medical reasons and have today had an email confirming payment of our claim without any quibble. We received our payment direct into the bank this morning and I am happy with the way it has all been dealt with and the speed with which our claim was processed and paid out.


Pamela Springs

Travel Insurance - 26th February 2014              

 

     

All staff I have spoken to at Staysure are polite, respectful and very knowledgeable. They are a credit to senior management and a credit to their customers.


Mr Garbett

Travel Insurance - 20th February 2014              

 

     

Thank you Staysure for your prompt reply over Facebook and offering a discount on the premium whilst still including breast cancer (even though I would have been happy to exclude). Customer service at its best!


Mrs Ashwell

Travel Insurance - 6th February 2014              

 

     

Have just renewed our travel policy with Tom. Just to say he was very efficient, attentive and thoughtful. He made what is usually a tedious process an enjoyable experience. Please give him my vote for your Employee of the Year.


Mr W Raymond

Travel Insurance - 30th January 2014              

 

     

I just wanted to thank you to the really helpful guy, Adam, who called me, for all his help with my travel insurance. Please pass on my thanks to Adam.


Claire Morely

Travel Insurance - 29th January 2014              

 

     

Alex, you are a superstar. Thank you so much for all you have done to help me and my parents with their insurance. It has been a pleasure to deal with such an efficient company, with employees who care about their job. Would I recommend you, yes without doubt. Do I wish all companies were like Staysure... oh my yes I do.


Kate Oldroyd

Travel Insurance - 29th January 2014              

 

     

I booked my travel policy today and asked to speak to a supervisor as I wanted to explain what a pleasure it was to speak with Sam. Throughout the call Sam was clear, concise, efficient and pleasant - I couldn't believe he was new to the job!


Mr Hutchinson

Travel Insurance - 25th January 2014              

 

     

Claire was a delight to deal with, she went the extra mile and I want to thank her for the service given. I understand people are quick to complain these days and not very many people call to praise, but I felt I had to with Claire.


Mr Aburrow

Travel Insurance - 16th January 2014              

 

     

We were dealt with very quickly and everyone was fantastic. I received my payment less than a week after our claim was approved. Everything went smoothly, delighted


Mrs Haw

Travel Insurance - 6th December 2013              

 

     

I always use Staysure and will continue to do so. Excellent service and not just for us over 50s - my son and his wife use Staysure too. Well done!


Mrs Joan Reay

Travel Insurance - 3rd December 2013              

 

     

We insured with Staysure after my husband was diagnosed with Leukaemia last September. He was still undergoing chemotherapy at the time and we were travelling to the US, which as you can imagine was expensive. I rang many companies for quotes for our travel but many wouldn't insure my husband and I felt some weren't asking the right questions. When I rang Staysure the lady I spoke to was really lovely and explained every question so I could give her the best information I have on my husband's cover requirements. We were happy he had full cover should we have needed it. We made some lovely memories, thank you!


Kylee Stone

Travel Insurance - 29th November 2013              

 

     

On our recent holiday to Tenerife we were unfortunate in that we had to claim on our policy. This was our first experience of claiming on travel insurance and also our first holiday since joining the company. We wish to thank you for the speed and efficiency in dealing with our claim. We will certainly be recommending you to all our friends and family.


Mrs Middleton

Travel Insurance - 29th November 2013              

 

     

No one wants to fall ill and certainly not in another country, unfortunately this happened to me. I thought it was important to let you know that it was a pleasure to conduct this particular part of my business with such a professional organisation, you are doing a great job.


Mr Giles

Travel Insurance - 13th November 2013              

 

     

I would like to thank Staysure for their efficiency in dealing with my claim, the procedure was straight forward and was dealt with quickly and proficiently which was really appreciated at a stressful time


Mrs Shilliam

Travel Insurance - 31st October 2013              

 

     

I have just this morning completed and paid in full for a single trip cover to Germany with your company. Cheaper quote than one from previous insurance provider for a lot of medical conditions for myself (67) and wife (63) so was happy with price for your Comprehensive cover.
I have posted on Facebook to my friends requesting they consider using Staysure. Will be definitely using Staysure for my next travel cover needs.


Mr K Buckley

Travel Insurance - 17th October 2013              

 

     

I would just like to say thank you for the service I received from your company whilst sorting out a quote for Car Insurance. Phil could not have been more helpful, he explained things clearly and made the process easy. Also, despite continuing with the same provider we are currently with, the total sum from Staysure was just over £100 cheaper than the renewal quote received! Rest assured, I shall recommend Staysure to other friends needing insurance of any kind. Thank you again.


Pam Whiting

Car Insurance - 10th October 2013              

 

     

I am in receipt of an Apple iPad3 – sent to me by your company, as the winner of a recent survey that I completed. May I take this opportunity to thank you for this lovely surprise. I do not consider myself lucky in that I often enter competitions – but without any luck, so not only is this a nice surprise but it also happens to be a ‘gadget' that I was seriously thinking about buying for myself. Once again, thank you!


Mr B Boston

3rd October 2013              

 

     

Sandra was very patient, which is the most important thing for me. She made everything very easy to understand and she had a very professional approach.


Mr Danenbergs

Travel Insurance - 1st October 2013              

 

     

I purchased travel insurance with Lorraine Davis, she was marvellous throughout the call – really helpful and had excellent customer service skills.


Mr Bulpit

Travel Insurance - 24th September 2013              

 

     

Staysure were there for my wife when we needed them, when she injured her leg abroad, the service could not have been better. I would recommend them to anyone thinking of travelling abroad.


Mr Fawkes

Travel Insurance - 24th September 2013              

 

     

Today I booked a policy with David John and just needed to let you know that whatever you do don't lose him! He's everything a customer dreams of, a complete delight!


Mrs Fee

Travel Insurance - 21th September 2013              

 

     

I would like to compliment you on your staff as Tasmeen was accurate, knowledgeable, patient and her people skills were second to none. I can't praise her enough!


Mr Lowrey

Travel Insurance - 3rd August 2013              

 

     

I recently made a claim on my Staysure Travel Insurance and was very impressed by the service I received. So much so that I sent an email to the Daily Mail.

I was taken ill during my trip to the USA in March where I had two medical consultations in New York, given medication and advised not to fly which, of course, delayed my return to the UK. I have to say the whole claim process was painless. I provided all documentation and the claim was relatively straightforward for medical expenses and flight costs. They paid my claim without any fuss within a couple of weeks.

I was extremely impressed and thought you might like to know that I would not hesitate to recommend Staysure and would certainly use them again. I think they deserve a pat on the back.

Mrs Sue Ware

Travel Insurance - 31st July 2013              

 

     

I would like to thank everyone involved in the help with my recent claim when I was diagnosed with bladder cancer in Spain. I had to have an operation and I am now doing well. We have been with Staysure for the last 3 years where we spend the winter in Spain. It was reassuring to know when we did make a claim it was dealt with sympathetically and efficiently – also phone calls we had when in Spain to check if we were okay and was everything being done for us with regard to the care we were receiving. I will certainly be recommended Staysure for travel insurance to everyone we know.


Nigel Bowen & Pat Wilson

Travel Insurance - 12th July 2013              

 

     

Please accept this email as a thank you for the prompt settlement of our travel claim. It is upsetting when loved ones are taken ill and a holiday with friends has to be cancelled so a big thank you to your staff for their kindness, helpfulness and efficiency in dealing with our claim at a difficult time.


Robert Sheriton

Travel Insurance - 11th July 2013              

 

     

I can't praise Staysure enough ! Whilst I was visiting my son in South Korea I suffered a stroke. At first we had to call an ambulance and they took us to an emergency room and my son was whisked off to pay before they would look at me. The next day when my son called Staysure they sorted out everything for us they sent us to (Gangham Severance Hospital) and all the costs were covered. They have just issued a cheque for all the payments my son paid out prior to contacting them. If you are over 50 I would recommend them without hesitation.

Plus I would like to add that I have had no difficulties whilst trying to contact them or any issues regarding answering the phone or e mails. I shall be using them again for future trips I have planned.


Maggie Begley

Travel Insurance - 26th June 2013              

 

     

Please pass on our thanks to Matthew Jones who has been a pleasure to deal with. We first telephoned Staysure with regard to changing our House Insurance cover last December and he was so helpful that we had no hesitation in moving our policy (at a very competitive rate). Since then both myself and my husband have spoken to him to get quotes for our respective car insurance and once again we have been able to take advantage of the rates offered. We have no hesitation in recommending Staysure to our friends and will certainly speak to Matthew for our insurance needs in future.


Mrs Booth

Car Insurance - 15th May 2013              

 

     

We have bought travel insurance through Staysure in the past but did not realise you covered building and contents insurance too.

We called close to the expiry date of our current policy, and you found the perfect policy for our needs, with a higher cover and a saving of £70.

As we purchased our contents and building insurance with you, we can save again with a discount promised on our next travel insurance. This was a nice surprise!


Pam Whiting

Home Insurance - 15th April 2013              

 

     

I have just purchased my travel insurance from Abbie and would like to say how refreshing it was to deal with an agent who was so good at her job! I will be sure to recommend Staysure to my friends


Mrs Edbrook

Travel Insurance - 15th April 2013              

 

     

I was recently contacted by one of Staysure representatives regarding holiday insurance for our forth coming cruise. I just wanted to let you know how impressed I was with the way Nadia dealt with my enquiry. She went through every step, explaining each step with me. Nadia gave me other options, without pressure to buy. The policy was explained very clearly and informatively in a very friendly manner. As I understand, Nadia is a relatively new member of the sales team, but she was extremely professional and dealt with the whole conversation with confidence and was very helpful in tailoring the best travel insurance for Molly and I. If you get the chance, please thank her for me.


Mrs Sally Browne, North Yorkshire

Travel Insurance - 5th April 2013              

 

     

I bought my car insurance and spoke to Rav who was professional, knowledgeable and was able to answer all of my questions with confidence. I would have no hesitation in recommending Staysure to my friends and family.


Mrs Carol Deacon, Northampton

Travel Insurance - 4th April 2013              

 

     

Online process very easy followed by rapid receipt of hard copy policy. Love the prices too


R Moore

Car insurance - 4th April 2013

 

     

What a good time I had today talking to one of your staff, John. He sorted out a good policy for me and my wife. I have used Staysure a few times now and am looking forward to using you again next year. Thanks again Staysure, and thank you very much John!


Mr M Bates

Travel Insurance - 26th February 2013              

 

     

 

An exceptional company to deal with. The lady I spoke to (Brenda) was a joy to deal with and was totally customer focused.


Mr R Macdonald

Travel Insurance - 25th February 2013              

 

     

The service I have received from Staysure has been excellent. I have just recently taken out car insurance with Staysure, the service I received was very helpful, the staff were courteous and I was satisfied with the outcome.


Mr A Smith

Car Insurance - 12th February 2013              

 

     

Staysure was recommended to me, so I thought I'd get a quote from them to compare with my current insurer. The lady I spoke to was extremely helpful and took the time to suggest a number of options, including a multi-car policy which I hadn't considered before. By insuring my car and my wife's car at the same time we saved £130. It is refreshing to experience such a friendly service, I will be recommending Staysure to my friends.


Mr F Pallister

Car Insurance - 8th February 2013              

 

     

You were so very kind and helpful as I was really having a hard time trying to sort my car insurance out. For this reason I hope to switch my travel insurance and home contents to Staysure.


Mrs J Jones

Car Insurance - 23rd January 2013              

 

     

I spoke to Priya today and got five separate quotes and ways of reducing my premiums. I then telephoned back and spoke to another one of your extremely helpful staff named Jennifer who then completed the three policies that I required. I wanted to say how helpful and efficient they were on both occasions.


Mr Maurice Priestman

Travel Insurance - 15th November 2012 

 

     

I would just like to say how happy I was with the service I received from Chloe and how extremely helpful she was. I was pleasantly surprised to a how warm she was in her approach and how much of a natural communicator she was, really a true professional!


Mrs Marion Noonan

Travel Insurance - 1st November 2012 

 

     

The level of customer service was excellent, I wanted to express how happy I was with the service I received; they were both friendly and helpful. I really appreciate being given the time to think the policy through before purchasing.


Mrs Solanki

Travel Insurance - 1st November 2012 

 

     

I just wanted to say how patient and helpful Raj was in arranging travel insurance for me. He worked hard to find a suitable policy and I just wanted to say how much of a star he was!


Mrs Trevett

Travel Insurance - 11th October 2012

 

     

I must say I am so pleased with the way Peter and Richard treated me whilst purchasing a policy for my parents. It is nice to know that there are still companies that care about customer service. It has been a pleasure to do business with your company.


Mrs N Hinnebusch

Health Insurance - 2nd October 2012

 

     

Tracy dealt with my travel insurance requirements and I would like to say how professional, kind and helpful she was. It is thanks to staff like Tracy that keeps me coming back to Staysure and recommending them to my friends.


Mrs Ingram

Travel Insurance - 18th September 2012

 

     

My husband and I were amazed at the service we received from Rob Rawson when booking our travel insurance. We had a lot of medical conditions to add and Rob was helpful and polite during the two calls we made to him over the space of two days. We will be recommending Rob and Staysure to all of our friends.


Mrs Hanks

Travel Insurance - 18th September 2012

 

     

I called through to insurance and it was a very bad line, but all the way through James was patient and helpful and it was refreshing to speak to such a nice young man. Please also say a big thank you to your training department for training him so well.


Mrs Birchall

Travel Insurance - 4th September 2012

 

     

I contacted your company with regards to travel insurance for my partner and spoke to your expert Rob. I found him to be very informative and helpful with helping us find which of the various offers you had available were best for our situation and plans. I think this young man is an asset to your company and I will be passing his details to my close friends and highly recommending them to contact him for their own needs, as well as this I will almost undoubtedly be returning to Staysure in the future to deal with you.


Mrs Roslin

Travel Insurance - 28th August 2012

 

     

Having been very impressed by my first experience on purchasing travel insurance for my wife and myself for our recent trip to Sweden, I was further very impressed by my follow up contact with your advisor Tracy Clement to purchase similar cover for Mrs Dean's forthcoming trip in September. Tracy was very clear in identifying my needs, clearly a well-trained and knowledgeable lady - a credit to herself and Staysure.


Mr Dean

Travel Insurance - 23rd August 2012

 

     

As a pensioner I am forever asking people to speak up, repeat themselves and to explain things in a way that I can understand. Elisha spoke clearly, explained the policy in full detail and was very patient throughout our lengthy conversation.


Mrs Bailey

Travel Insurance - 20th August 2012

 

     

I would like to say what a credit Ross Davey is to your company. He explained the policy in detail in a way I could understand and it is so refreshing to deal with such an efficient young man.


Ms Salmon

Travel Insurance - 17th August 2012

 

     

I would like to say how impressed I was with Elisha. She was prompt and explained the policies and their benefits. I wish dealing with all companies was as straight forward and pleasant as Staysure.


Mrs Burdett

Travel Insurance - 14th August 2012

 

     

I would like to say how helpful, pleasant and professional Elisha was. She was able to answer all of my questions and explained the policy in a comprehensive way.


Mrs Marshall

Travel Insurance - 13th August 2012

 

     

I am usually the first person to complain, but I wanted to inform you that whilst arranging my policy I found Adam Husbands to be extremely patient, very professional and well mannered. He has clearly been well trained.


Mr Archer

Travel Insurance - 31st July 2012

 

     

I had a very helpful telephone conversation with a member of your staff, Rob Rawson. I was only making tentative enquiries regarding different travel scenarios but he was very responsive and thorough. It allowed me to get a "ball park" idea of the insurance implications of various destinations. On the basis of this experience of your customer service I will not hesitate to contact Staysure when we plan our holidays for next year.


Mr Roy Crompton

Travel Insurance - 31st July 2012

 

 

Thanks very much Mark for all your help this morning with the policy for my wife. Documentation safely received and amended certificate too from Chrissie in Customer Service to pick up the cancellation addition. Great service, thank you.

Peter A of Bedford

Travel Insurance - 26th June 2012
 

Thank you for your empathy, patience, attention to detail and sensible accurate advice. I had felt that I was hitting my head against a wall, and was becoming increasingly frustrated and worried. But you have now resolved this - and so easily. You phoned back when you said you would, which not all agents do.

Mrs W. E. Wilson

Customer Services - 18th May 2012

 

 

Thanks very much for your help and excellent customer service Katy! Please forward my comments to your manager. You are a role model for your company. Lovely doing business with you.


Joan Walton and Barb Prochorchik

Customer Services - 11th May 2012

 

     

Many thanks for your prompt and exceptionally helpful professional attention to my requirements yesterday afternoon. I very much appreciate your patience and understanding, and look forward to contacting Staysure when the time comes to renew the policy for another year.

D.W. of Welwyn Garden City, Herts

Travel Insurance - 10th May 2012

 

     

I wish to make my appreciation known for the courteous and efficient way in which Rebecca and previously Tilly were able to settle my long drawn-out issue in obtaining a refund from my policy number. Both of these ladies are a credit to your organisation and I ask you pass on my thanks to them once again.

Stephen Brown

Travel Insurance - 5th May 2012

 

     

Could you please pass on our thanks to your assistant, Abby C, who was extremely helpful and obliging in dealing with our enquiry. She was very amenable and helpful with all of our questions and we are most grateful to her.

C. Allcock

Travel Insurance - 25th April 2012

 

     

Just wanted to say thank you for your help with this. Your being on the ball has meant a good result in this matter. Staysure have paid out in full for my extra travel expenses which means I am happy and will reinsure, albeit this time, reading through carefully the policy!!

Lynne Marshall

Travel Insurance - 24th April 2012

 

     

A big thank you for resolving my problem. I was very impressed with the way you handled the problem, in particular the way you kept me informed as to what progress being made. You said you would have a result for me by the end of the day and you delivered, well done.

Mr P of Cambridgeshire

Customer Service - 7th April 2012

 

     

I am writing to praise your employee, Ross, for his friendly, knowledgeable, patient and efficient handling of my recent purchase of annual comprehensive travel insurance. It was a pleasure to deal with him - he is a valuable asset to your company and I hope you will note this, as well as pass on the praise for his positive attitude and charming professionalism.

Jessica Blueberry

Travel Insurance - 10th March 2012

 

     

I have just been on the phone buying travel insurance. If all sales people were like the lovely Abby who dealt with me the world would be a nicer place.


Ron Burgess

Travel Insurance - 3rd February 2012

 

     

I would just like to thank you for insuring me and my pre-existing condition for my forthcoming world cruise. Following a visit to my consultant today she was interested where I had got my insurance from as many of her patients have trouble finding a policy suitable for them. Also I gave the name of your company to my travel agent and as to date you have accommodated 6 of their customers.
A big thank you all round.

Wendy Ludlow

Travel Insurance - 13th December 2011

 

     

I contacted Staysure about some travel insurance and was delighted with the level of service afforded to me. I would like to pass on my sincere appreciation for all your efforts.


Margaret Edwards

Travel Insurance

 

     

I have been dealing with Staysure for the last two days regarding travel insurance to Spain and Canada. Your service has been both friendly and proficient throughout the whole process, skills that are not often managed these days. We will definitely be talking to our friends about the excellent service we have received from Staysure and will certainly come back to you when we next need cover. Oh yes, we love your insurance prices too!

Terry Hodge

Travel Insurance

 

     

I just wanted to pass on immediately our grateful thanks to yourself and Staysure for the wonderful holiday we have just had in Egypt. It was just amazing, everything was superb the resort, hotel, hospitality, food, organisation and I was so sad to return home!

Janis Catlin

Competition winner

 

     

Many thanks for your very kind assistance. It's a refreshing change to deal with someone so pleasant and not a foreign call centre.


Hazel Statham

Customer Services

 

     

I called Staysure regarding our travel plans and as we were still unsure over dates and medical issues an advisor kindly gave me their extension number and suggested that I call her back later.

Having spoken to several providers whilst looking for a good deal we came back to you as no one came close to the personal service that you provided....you listened to our situation, rather than just telling me what I could and couldn't do and provided answers to all our queries.....hence we are very happy to have dealt with you company.

Graham Mills

Travel Insurance

 

     

I just wanted to say a big thank you to you all at Staysure. It is always a pleasure to deal with you and to speak to someone who talks just that little bit slower and clearly. We may be that bit older, but it is good to be treated respectfully! Keep up the good work.

Dave Hunt

Customer Services

 

     

When dealing with Staysure's call centre, I felt that they could have written the book on customer care. I appreciated the way in which I was helped and wanted to congratulate the service I received.


Terry Llewellyn

Customer Service

 

     

Thank you so much for your help. It's great to know that there are still companies that are willing to go the extra mile to help a very grateful customer. In particular I would like to thank the young lady who assisted me. An exemplary employee!

Ann Sandells

Travel Insurance

 

     

We were very happy with the way you dealt with our claim and would have no hesitation in recommending Staysure to our friends.


Don Clatworthy

Customer Service

 

     

I use Staysure for a variety of reasons such as can buy online or by phone from a UK call centre and they have a good reputation. I have no serious conditions, which is a bonus for someone my age (84!) and your website was so easy to understand even at my age.

Irene Unsworth

Travel Insurance