Travel Insurance Claims

For policies purchased on or after 26th of June 2013 please contact ERV

24 hrs Emergency & Repatriation Assistance Helpline:

Outside UK: +44 1403 288 414

When calling from within the USA: +1 844 780 0639

When calling from within Canada: +1 819 780 0639

Inside UK: 01403 288 414

 

Other Claims

Outside UK: +44 1403 288 171

Inside UK: 01403 288 171

For policies purchased on or before 25th of June 2013 please contact MAPFRE ASSISTANCE on

FOR 24 HOUR EMERGENCY MEDICAL ASSISTANCE

MEDICAL EMERGENCY 0044 207 748 0683

For other Claims

TRAVEL INSURANCE CLAIMS 0044 207 748 0684

LEGAL HELPLINE 0044 207 748 0684

PERSONAL TRAVEL ASSISTANCE 0044 207 748 0684

 

Calls may be monitored or recorded for security purposes to ensure we maintain a quality of service at all times.

Amendments/Upgrades

At Staysure.co.uk we recognise that your personal circumstances may alter after the purchase of your insurance. If you have an Annual Multi-trip policy we ask that you notify us of any change of address or contact details in order to fulfil our requirements to invite renewal not less than 21 days prior to expiry. It is possible to amend certain sections of this policy; however an additional charge may apply. Please notify our customer services team on 0844 692 8418.