The following information applies to all policies purchased on or after 10 December 2006.

CLICK HERE for claims details relating to policies purchased prior to this date.

All claims for travel insurance are handled by Mondial Assistance UK Ltd. We recommend you consult your Policy Wording before making any claim.

Please note: You will be asked to provide your policy number on each occasion. If you do not have your policy number for whatever reason, please do not hesitate to contact our customer services team on or email:
 

  REQUESTING ASSISTANCE

IN AN EMERGENCY, FIRST CHECK THAT THE CIRCUMSTANCES ARE COVERED BY THIS POLICY. HAVING DONE THIS TELEPHONE MONDIAL ASSISTANCE STATING YOUR NAME AND POLICY NUMBER.
  HELPLINE   NUMBERS
TRAVEL INSURANCE CLAIMS 0208 666 9305 (+44 208 666 9305 from abroad)
MEDICAL EMERGENCY 0208 666 9306 (+44 208 666 9306 from abroad)
LEGAL HELPLINE 0208 603 9804 (+44 208 603 9804 from abroad)
HOME CALL 0208 666 9325 (+44 208 666 9325 from abroad)
PRE-TRAVEL ADVICE 0208 666 9275
Calls may be monitored or recorded for security purposes and to ensure we maintain a quality service at all times

Amendments / Upgrades

At we recognise that your personal circumstances may alter after the purchase of your insurance. If you have an Annual Multi-Trip Policy we ask that you notify us of any change of address or contact details in order to fulfil our requirement to invite renewal not less than 21 days prior to expiry.

It is possible to amend certain sections of this policy; however an additional charge may apply outside of the 14 day cooling-off period. Please notify our customer services team on or email: