Staysure complaints contacts
Please include your policy number in all correspondence.
| Complaints related to Staysure travel insurance policy sales | Customer Services Manager Staysure.co.uk Ltd Britannia House 3-5 Rushmills Business Park Northampton NN4 7YB Tel: 0333 006 8033 Email: complaints@staysure.co.uk |
|---|---|
| Complaints related to Staysure travel insurance claims (including expat travel insurance) | The Managing Director ERGO Travel Insurance Services Limited, Afon House, Worthing Road, Horsham, West Sussex RH12 1TL Email: contact@erv.co.uk |
| Complaints related to Geo home and holiday home insurance claims | Geo Personal Lines Quay Point Lakeside Boulevard Doncaster DN4 5PL Tel: 01708 777 710 Email: household@geounderwriting.comIf your insurance is provided by Underwriters of Lloyd’s you are entitled to refer the matter to the Complaints team at Lloyd’s. Full details of the Lloyd’s Complaints Procedures are available at: www.lloyds.com/complaints.Lloyd’s contact details are:Complaints Fidentia House Walter Burke Way Chatham Maritime Chathan Kent ME4 4RN Tel: 020 7327 5693 Email: complaints@lloyds.com |
| Complaints related to Super Cover gadget insurance claims | The Customer Services Director Waterside House 20 Riverside Way Uxbridge UB8 2YF Tel: 0203 794 3928 Email: complaints@supercoverinsurance.com |
| Complaints related to TalktoTIM travel insurance policy sales | The Customer Service Manager Talk to TIM Britannia House 3-5 Rushmills Business Park Northampton NN4 7YB Tel: 0333 006 8033 Email: complaints@talktotim.co.uk |
| Complaints related to TalktoTIM travel insurance claims (Travel Insurance Facilities Group) | The Managing Director The Claims Manager Travel Claims Facilities PO Box 420 Tonbridge Kent TN9 9DE Tel: 0203 829 6761 Email: claims@tif-plc.co.uk |
| Complaints related to TalktoTIM travel insurance claims (UK General Insurance) | Customer Relations Department UK General Insurance Limited Cast House Old Mill Business Park Gibraltar Island Road Leeds LS10 1RJ Tel: 0345 218 2685 Email: customerrelations@ukgeneral.co.uk |
| Complaints related to TalktoTIM travel insurance claims (Astrenska) | The Claims Director Intana Sussex House Perrymount Road Haywards Heath West Sussex RH16 1DNE Tel: 0208 865 3072 Email: quality@intana-assist.com |
| Complaints related to terrorism insurance claims | The Managing Director International Travel & Healthcare Limited West House 46 High Street Orpington Kent BR6 0JQ Tel: 01689 892 228 Email: info@int-travelandhealthcare.com |
For other insurance claim complaints addresses, please consult your policy document.
If you remain dissatisfied after we/your Insurer has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS).
The contact details for the FOS are:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0800 023 4567 (calls to this number are free from ‘fixed lines’ in the UK)
