Holiday Home Insurance Claims

All claims for Staysure holiday home insurance are handled by Geo Personal Lines Homes. To make a claim, first read your policy documents to check that you are covered.

You will be asked to provide your policy number on each occasion.

Helpline numbers:

Claims in the UK: 0345 074 4760
Outside the UK: 00 44 345 074 4760

Calls may be monitored or recorded for security purposes and ensure we maintain a quality of service at all times.

Or you may write to:

household@geounderwriting.com

Geo Personal Lines
The Octagon
Middleborough
Colchester
CO1 1TG

 

Amendments & Upgrades

At Staysure we recognise that your personal circumstances may alter after the purchase of your insurance. We ask that you notify us of any change of address or contact details in order to fulfil our requirement to invite renewal not less than 21 days prior to expiry.

It is possible to amend certain sections of this policy; however an additional charge may apply outside of the 14 day cooling off period. Please notify our customer services team on 0333 006 8050 or by email at holidayhome@staysure.co.uk.