Holiday Home Insurance Claims

All claims for Staysure.co.uk holiday home insurance are handled by Towergate Underwriting Holiday Homes. We recommend you consult your Policy Wording before making any claim.

Please note: You will be asked to provide your policy number on each occasion.

Helpline numbers:

Claims in the UK: 01708 777 720
Outside the UK: +44 1708 777 720
Opening times 9.00am – 6.00pm weekdays

Calls may be monitored or recorded for security purposes to ensure we maintain a quality of service at all times.

Or you may write to:
Towergate Underwriting Holiday Homes
Towergate House
St. Edward’s Court, London Road
Romford, Essex RM7 9QD

Amendments & Upgrades

At Staysure.co.uk we recognise that your personal circumstances may alter after the purchase of your insurance. We ask that you notify us of any change of address or contact details in order to fulfil our requirement to invite renewal not less than 21 days prior to expiry.

It is possible to amend certain sections of this policy; however an additional charge may apply outside of the 14 day cooling off period. Please notify our customer services team on 0333 014 4514 or by email at holidayhome@staysure.co.uk.