Travel insurance medical expenses claims

You will need to complete a medical and other expenses claim form if you received medical attention whilst on your trip.

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Making a medical and other expenses claim

  • Which documents do you need?

    When submitting your claims, please return the claim form with all requested documents. We require the originals of the following documents:

    • Receipts for costs being claimed
    • Medical evidence to support details of illness or injury
    • Death certificate if applicable
    • Evidence of hospital admission and discharge if claimant was an in-patient at a hospital
    For all claims
    • The Travel Insurance Certificate together with the receipt issued by the Travel Agent showing payment of the Insurance Premium
    • The Tour Operators or Travel Providers booking document(s) showing the total cost of the holiday
    • Travel Tickets (airline/ferry/coach etc…)
    • Your travel itinerary
    • A photocopy of your passport page showing your photograph, name and date of birth (This is only required to verify the identity of the claimant(s))
    • Documents to support any discount given to you for your travel arrangements.

    If in doubt, send in as much information as you can.

    We will return original death certificates and annual insurance certificates. Please note that any costs associated with getting this information is not a claimable expense.

  • What is an excess?

    The policy excess is the amount you have to pay towards each claim. In some cases you can pay an excess waiver premium, which means no deduction will be made from the claim settlement for the policy excess. Please be aware the excess is applied to each claimant and each trip cancelled. The excess may be deducted from the claim settlement.