Is your annual policy expiring? There’s three ways to renew your annual travel insurance:

• Auto-renew your policy
When you first buy your annual travel insurance policy, you’ll be asked if you’d like us to automatically renew your policy each year. This way you get continuous cover, hassle-free.

• Renew online
You can renew your policy yourself, just log into your My Staysure account whenever is convenient for you. Don’t worry, you don’t have to remember the expiry date off by heart, we’ll be in touch to remind you.

• Call us to renew 

If you’d rather speak to someone over the phone, you can give our Renewals Team a call on 01604 265688. They’ll run through your policy with you and make any changes needed.

Yes, you can do this easily on your My Staysure account.

If changes include increases to your original trip duration, or you move your trip to a later date, there may be an additional fee to increase your levels of cover.

Yes, you can.

If you change your destination to a different geographical region that is deemed higher risk by our underwriters, there may be an additional fee for cover.

E.g. Your original holiday destination was covered by a European policy, but your new destination is listed as a Worldwide policy destination.

On My Staysure, you can update your address and contact details, including telephone number and email address. You can also amend any misspellings, and correct ages, for anyone named on the policy.

You cannot add new travellers to your policy.

Log into your My Staysure account to upgrade your policy: 

• Upgrade your level of cover to Comprehensive or Signature. 
• Upgrade your policy from Single Trip to Annual Multi-Trip 
• Add optional extras to your policy at any time* 

There may be an additional fee to increase your level of cover, but there’s no admin fee to make these changes. 

*Excess Waiver can only be added to your policy within the cooling-off period (within 14 days of taking your policy out).

You can make simple changes to your medical conditions online. 

There may be an additional fee to increase your level of cover, but there’s no admin fee to make these changes.

You’ll need to contact a member of our team if any of the following statements apply to any travellers on your policy:

• Awaiting surgery, a procedure, or is awaiting to be discharged from any post-procedure check-ups
• Undergoing or awaiting any tests, test results (including for COVID-19), investigations, chemotherapy, radiotherapy or dialysis
• Has any undiagnosed symptoms and/or an unresolved infection
• Has a terminal prognosis

Log into your My Staysure account and you’ll be able to add most optional extras to your policy at any time, without having to pay an admin fee.

Excess Waiver and Single Item Cover can only be added to your policy within the cooling-off period (within 14 days of taking your policy out).

You can find all the information you need to make a claim in your My Staysure account.

If you already have your policy details to hand, you can also visit our Claims page.

Log into your My Staysure account to make changes to your marketing preferences. Pick and choose how you’d like to hear from us e.g. telephone, email, post or via SMS.