Terms and conditions

This website and its content is the copyright of TICORP Limited, which is licensed and regulated by the Gibraltar Financial Services Commission No. FSC1238B. All rights reserved.

 

These terms and conditions of use apply to your use of the website and provide a legal document which sets out your rights and obligations, and those of TICORP Limited in relation to the services offered through this site. References to “the website”, “our”, “we” and “us” refer to TICORP Limited. By visiting the website, you are deemed to have accepted these terms and conditions.

 

The information displayed on this website belongs to TICORP Limited and is provided for customer use only. It shall not be used by any person or entity resident within a jurisdiction where such distribution would be contrary to that jurisdiction’s applicable regulations.

 

The website is intended for the purpose of genuine personal insurance quotes only. It is not to be used for “mystery shopping” to obtain quotations or related information, other than for genuine insurance quotes for personal use.

 

The website shall not be used for marketing purposes or to transmit or send unsolicited commercial communications.

 

Systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website are not permitted without our express written consent.

 

We are not liable for any errors or omissions to be found on the website.

 

You may only use this website for your personal use (which will at all times be reasonable and not abusive) or for purposes legitimately connected with purchasing our products and services.

 

You are not allowed to access, use or copy any material or information on this website for any commercial purpose or for any purposes which are unlawful. In particular, you are not allowed to copy (whether by printing off, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or use any material contained in this website, except that you may print off any individual page for your own personal use.

 

This website displays brands, trademarks and registered trademarks which are registered in the UK. Other product and company names mentioned on this website are proprietary to their respective owners. You are not licensed to use any of the marks on our website unless written permission is granted, and you may not meta tag any of these marks.

 

Unless otherwise stated, we own (or are licensed to use) the intellectual property rights in the content and information in this website, including (without limitation) all text, sound, photographs, images, logos, maps, podcasts, blogs, customer reviews, graphics, design, underlying source and software. Subject to the “Non-Commercial Use Only” section above, material and information, either whole or in part, from this website may not be reproduced, copied, republished, downloaded, posted, broadcast or transmitted in any form or medium without our and/or the appropriate owner’s prior written permission.

 

The website is operated by TICORP Limited, registered in Gibraltar (incorporation number 111526) as an independent insurance intermediary. Your data, at the point of obtaining a quote, will be passed to Howserv Limited, and will become the property of Howserv Limited at the point your quote is complete.

 

To the maximum extent permitted by law, TICORP Limited disclaims all warranties, whether express or implied by statute, custom or usage relating to the information contained in this website and we shall not be liable for any losses or damages whatsoever, whether in contract to (including negligence), or otherwise arising from this website, or from any interruption or delay in accessing this website.

 

By accessing, using, browsing or booking on this site you agree that you have read, understood and agree to be bound by these Terms of Use and you agree to comply with all applicable laws, rules and regulations.

 

This website is for the purpose of communicating prices and availability; it should therefore not be regarded as an offer.

 

All contracts concluded between Howserv Limited or TICORP Limited and you, the customer, are subject to our standard terms and conditions. Acceptance of an insurance policy is subject to medical screening and terms as described in policy documents. A contract is only concluded when we accept your offer by sending you confirmation of our acceptance. Our acceptance is effective when sent by us. The contractual document is contained in the acceptance from us of your offer, and our terms and conditions which are incorporated into the acceptance and excludes any other representations. This does not affect your statutory rights as a consumer.

 

This site is only available to people who, and parties that may, lawfully enter into and form contracts under UK law.

 

Access to this website is free; however, you access and use it entirely at your own risk. Except as stated in these Terms of Use, we make no representations or warranties in respect of the website, its contents or performance. All conditions and warranties that might otherwise be implied by statute or at common law are excluded to the fullest extent permitted by law.

 

We do not promise that this site will always be available or that its operation will be error free; nor do we accept responsibility for any adverse effects of accessing it, or downloading material from it. TICORP Limited does not accept any liability for any losses or claims arising from any inability to access this website, any interruption in the conduct of any action or any failure to complete a transaction. This includes adverse effects resulting from the downloading of viruses, the loss or corruption to material that is downloaded, website-browser incompatibility problems or damage to programmes and data already on your system.

 

The prices shown on this website are valid at the time of input; however, we reserve the right to change our prices or other details at any time. Prices may fluctuate. Our sales consultants will confirm the correct price or advise you of any amendments before you buy your policy. We reserve the right to withdraw prices without notice.

 

These Terms of Use may be revised from time to time. If they are revised, we will post the revised version on this website. The revisions will be effective immediately.

 

Please re-read these Terms of Use from time to time even if you have previously used this Site. By using this website after we have changed the Terms of Use, you will be deemed to have accepted the changes.

 

If, for any reason, you do not agree to abide by our Terms of Use, please do not use this website.

To sign up for a My Staysure account you must be a minimum of 18 years old. You will require an email address which will form your username and you will be requested to create a password in order to login securely to your account.

 

Policies and quotes will only be accessible to the policyholder and only the policyholder will be able to make amendments to their policies.

 

Amendments that maybe available to complete include:

 

• Date changes
• Destination changes
• Adding additional cover options
• Change of telephone number
• Change of address
• Change of email address
• Upgrading cover limits
• Changing traveller ages
• Renew your policy
• Update marketing preferences 
• Opt out of auto renewal 

 

Any IP addresses outside of the UK, Channel Islands and Isle of Man will restrict access to ‘amend my policy’ and will require you to call the Customer Service team to amend your policy.

 

Any changes made to a policy by you will be immediate and will be visible on selection of the ‘view my policy’ section. Confirmation will be emailed to the email address listed on the policy.

 

Any requests to amend your policy via the ‘get in touch’ form must be verified by Staysure with any additional premiums paid and new documents issued (if required) before they form part of the cover.

 

1. Percentage discounts and cashback offers are available to customers who buy a policy, as stated on promotional material.
2. Discount does not apply to medical screening costs or add-ons. New policies only.
3. Discounts and offers advertised on staysure.co.uk are not valid to use on Golf Insurance and Expat Travel Insurance.
4. Policies can be bought over the phone or online at staysure.co.uk.
5. To qualify for the discount, customers must quote the campaign code at the time they buy their policy.
6. Customers must refer to the promotional material for minimum spend, if applicable.
7. Customers must refer to the promotional material for qualifying dates, if applicable.
8. The discount value is as stated on relevant promotional material.
9. No cash alternative will be given.
10. The offer cannot be redeemed against existing policies.
11. The discount offer cannot be used in conjunction with any other offer.
12. Staysure reserves the right to amend these rules at any time. Staysure may also create rules which apply to a specific promotion only. If we do this we will publish the amended rules and/or specific rules on the relevant promotional material or webpage.
13.  The promoters and administrator of these offers is Howserv Limited which is registered in England and Wales 03882026 and registered office is Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282.
14. Our promotions are in no way sponsored, endorsed, administered by or associated with the brand/prize(s) unless otherwise stated.
15. Using a discount offer in conjunction with third-party cashback requests will result in a cashback decline.
16. Any cashback requests or disputes can only be dealt with by the third-party that you have requested cashback from and not directly with Staysure.

 

 

1. This voucher may be used to buy any new Single Trip or Annual Multi-Trip Staysure Travel Insurance policy.
2. Vouchers may be used for full or part payment of a new travel insurance policy.
3. If your voucher value exceeds the cost of your new policy, any remaining credit will be saved on your Staysure account and may be redeemed at a later date.
4. Voucher is not refundable if lost or stolen.
5. Vouchers are not transferable and may not be sold on.
6. Vouchers are the property of Staysure Travel Insurance and have no cash value.
7. If a cancellation voucher has been issued but not used prior to the expiry of your voucher (36 months), we will apply an administration and maintenance fee which may be up to, but not exceeding the value of the voucher.

 

1. Customers must refer to third-party websites Quidco and TopCashback for full terms and conditions.

This is a summary of the key conditions to redeem rewards. It does not replace the full terms & conditions of Mention Me.

 

 

1. The referrer is offered a £10 Love2Shop gift card for each friend who buys for the first time.
2. This offer can be shared for 12 months from the date of acceptance by the referrer.
3. In order for the referral to qualify for the reward the referred friend must be a new customer to Staysure and over the age of 18 and the referred friend must meet the conditions of their reward.
4. There is no requirement for the referrer to be an existing Staysure customer.
5. In order to share this offer the referrer must be over the age of 18.
6. Rewards will be cumulative and so if multiple qualifying referrals are made to Staysure, multiple rewards will be delivered to the referrer, subject to a limit. A referrer may not earn more than 10 within any 24 hour period or 75 within the last 12 months or 1000 GBP of reward value within the last 12 months.
7. The Referrer will receive a voucher after a referred friend has bought a policy with Staysure, as long as they don’t cancel within 60 days. The Referrer will be notified by email once a referred friend has bought a policy, and when the reward has been earned.
8. Rewards will be valid for 3 months from the date earned by the referrer.
9. Referral rewards cannot be combined with other discount codes in a single order.
10. Staysure reserves the right to refuse the issue of any reward to any Referred Friend or Referrer at any time.
11. Staysure reserves the right to vary any and all elements of this offer at any time without notice.

 

 

1. The Referred friend discount is up to 20% off when they buy their first policy.
2. The reward is valid for one month from the point of issue to the referred friend. 
3. Discounts and offers only apply to the base premium of your travel insurance quote and do not apply to any medical screening costs or optional extras, where relevant. 
4. Discounts and offers advertised on staysure.co.uk are not valid to use on Expat Travel Insurance.
5. In order to qualify for the reward the referred friend must be a new customer to Staysure and over the age of 18.
6. Any rewards will be revoked if a refund is requested on the order for which the reward was offered.
7. The Referred friend reward cannot be claimed by the same person making the referral.
8. Referred friend rewards cannot be combined with other discount codes in a single order.

This is a summary of the key conditions for Charity donation promotions offered by Staysure Limited.

 

1. Staysure Limited will send donations on a monthly basis to the Charity stated on the relevant promotional material
2. Donations are valid once a policy has been purchased following the instructions stated on promotional material.
3. Staysure Limited reserves the right to not make a donation on suspicion of fraud or misrepresentation.
4. Staysure reserves the right to amend these rules at any time. Staysure may also create rules which apply to a specific promotion only. If we do this we will publish the amended rules and/or specific rules on the relevant promotional material or webpage.
5. There are no cash alternatives
6. The value of each donation is as stated on the relevant promotional material.
7. The donation offer to the Charity can be removed at Staysure Limited’s discretion at any time.
8. Charity donations are available to new Staysure travel insurance policies only. Does not apply to renewing policies.
9. Charity donation offers are only offered once per new policy created.
10. Our promotions are in no way sponsored, endorsed, administered by or associated with the charities unless otherwise stated.
11. The promoters and administrator of these offers is Howserv Limited which is registered in England and Wales 03882026 and registered office is Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282.

 

1. Discount does not apply to medical screening costs or add-ons. Renewing policies only.
2. Discounts and offers advertised on staysure.co.uk are not valid to use on Golf Insurance and Expat Travel Insurance.
3. To qualify for discount, policies must be bought online at staysure.co.uk.
4. To qualify for the discount, customers must quote the campaign code at the time they buy their policy.
5. Offer expires on date of policy expiry.
6. Customers must refer to the promotional material for minimum spend, if applicable.
7. Customers must refer to the promotional material for qualifying dates, if applicable.
8. The discount value is as stated on relevant promotional material.
9. No cash alternative will be given.
10. The offer can only be redeemed against renewing policies.
11. The discount offer cannot be used in conjunction with any other offer.
12. Staysure reserves the right to amend these rules at any time. Staysure may also create rules which apply to a specific promotion only. If we do this we will publish the amended rules and/or specific rules on the relevant promotional material or webpage.
13.  The promoters and administrator of these offers is Howserv Limited which is registered in England and Wales 03882026 and registered office is Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282.
14. Our promotions are in no way sponsored, endorsed, administered by or associated with the brand unless otherwise stated.
15. Using a discount offer in conjunction with third-party cashback requests will result in a cashback decline.
16. Any cashback requests or disputes can only be dealt with by the third-party that you have requested cashback from and not directly with Staysure.

 

These terms and conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Redemption instructions are deemed to form part of the terms and conditions and by entering this promotion all participants will be deemed to have accepted and be bound by the terms and conditions. The Promoter reserves the right to refuse any sale, or cancel the membership of anyone in breach of these terms and conditions. Please retain a copy for your information. Staysure is the promoter and Digital Rewards Group (DRG) is the supplier.  

 

 

1. The promotion is open to residents of the UK (England, Scotland, Wales and Northern Ireland, Channel Islands and Isle of Man), aged 18 or over.  Activities within local proximity of Channel Islands and Isle of Man may be limited. 
2. Employees of the Promoter, its agents or affiliates, or of any other person or other organisations connected with the administration of this promotion, or any relatives or members of the same household as any of the aforementioned, are not eligible to participate in this promotion.  
3. There is a maximum limit of one code per policy during the promotional period.  
4. There is a maximum limit of one code per policy per redemption period.  
5. One activation code will be sent per email address registered during the promotional period. 

 

 

7. To get access to the portal during the Promotional Period, you must: 

   1. Buy or renew your Staysure policy between 00:01 01/09/25 and 23:59 30/09/25. 

   2. You will be sent an email from Staysure with a link to activate your free 12-month access code. 

   3. The link will be directed to https://staysureholidaypass.drg.co.uk (“Website”) and you will need to create an account with Digital Reward Group Ltd (DRG). 

   4. Enter your details (full name, email address, postcode, password) onto the Website. 

   5. Once you have successfully completed the registration process you will have access to the Staysure Holiday Pass for 12-months. 

8. Customers will be able to activate their 12-month access codes as per the dates stated in the Redemption Period. All codes must be redeemed between 00:01 01/09/2025 and 23:59 14/11/2025 (the "Redemption Period"). Any codes redeemed outside of this period will be void and will not be honoured. 

9. Customers who do not give complete and accurate details when setting up their account or attempt to make an account in someone else’s name will be disqualified, at the Promoter’s discretion. 

9. Incomplete, inaccurate or late activation of link will not be accepted. The Promoter takes no responsibility for activation of links not successfully made on time or at all due to a technical fault of any kind or due to any reason beyond its control. Proof of sending will not be accepted as proof of delivery. 

11. The Promoter reserves the right to verify all activations by requesting further information from the customer (which they must provide within 28 days of such request) including but not limited to asking for proof of purchase, address, contact telephone number and identity details. The Promoter reserves the right to refuse to accept anyone or withdraw membership entitlement where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of this promotion’s entry requirements. 

 

 

10. The https://staysureholidaypass.drg.co.uk is owned and operated by Digital Reward Group Limited. 

11. One activation code will be sent per email address. 

12. The unique access code / redemption URL has no cash value and is automatically void if sold, offered for sale or if any attempt or offer is made to transfer the unique promotional code for value. 

13. The 12-month access is non-transferable and non-exchangeable, and no cash or other alternative is offered. 

14. You and anyone accompanying you to any of the attractions or hotels visited using your 12-month access will be solely responsible for any costs or expenses which may be incurred when you activate your 12-month access or visit any of the attractions and hotels. 

15. The 12-month access is valid for 12 months from the date on which you activate your link (you must submit your activation and complete the registration process in accordance with Clause 6). 

16. Always check opening dates and times before your intended visit on the relevant attraction and hotel website. 

17. Certain attractions or features shown on the promotional materials are not necessarily available. 

18. Please note that some attractions operate a chargeable car parking policy. 

19. Size, height, weight, age and other restrictions and medical warnings apply at certain attractions. It is your responsibility to check whether any such restrictions or warnings apply. 

20. All attraction information is subject to change; please check the relevant attraction website(s) before your visit for the latest information. The hotel discounts provided will vary and you should check the details of each hotel for details of how to redeem the specific offer before going. You will be required to pre-book prior to your visit. 

21. Entry into any participating attraction will be subject to the individual attraction’s terms and conditions of entry from time to time. In addition, access to services provided under the Kids Pass and Global Hotel Pass brands via the Staysure Holiday Pass website will be subject to their respective terms and conditions, which you agree to by using those services. 

    1. The Staysure Holiday Pass website includes access to services and offers provided by Digital Rewards Group trading as Kids Pass and Global Hotel Pass. By accessing and using these services, you agree to be bound by their respective terms and conditions, which can be found at: 

       • Kids Pass Terms and Conditions 

       • Global Hotel Pass Terms and Conditions 

22. By registering with Staysure Holiday Pass you will be sent emails promoting the latest offers available through the website. You can opt-out of these emails at any time by selecting the unsubscribe link at the bottom of each email. If you unsubscribe from these emails you will continue to benefit from Staysure Holiday Pass until the end of the Redemption Period. 

23. Unsubscribing from Staysure Holiday Pass will also not stop regular marketing emails from Staysure if you have given your permission to receive these (and unsubscribing from Staysure marketing will not stop Staysure Holiday Pass emails). To change your preferences with Staysure marketing emails please see Staysure Privacy Policy. 

 

24. As a condition of your access: 

    1. You must not share your username or password with any other person outside of your household. 

    2. You must have a mobile device or access to a device that can access the internet to benefit from access to the website. 

    3. As “Kids Pass” is a trademark registered in the UK and operated under an exclusive licence by Digital Rewards Group Limited you must not reproduce or otherwise use any part of the trademark or anything deceptively like it, or authorise, assist, or enable others to do so without prior written consent. 

    4. You must not use Kids Pass' trademark in combination with any other third-party trademarks, names, logos, illustrations, photographs, video or audio sequences, or graphics without prior written consent. 

    5. You must not use or share any access codes, vouchers, or details of the savings you have obtained from those food and leisure organisations via social media, on printed material, or in any other media whatsoever. 

25. Please note that failure to comply with any of the above conditions will entitle Digital Rewards Group to either (i) cancel your access to the Staysure Holiday Pass website with immediate effect by written notice to you, or (ii) suspend your access and the use of your access until you have remedied your breach of the conditions to our satisfaction. Failure by you to remedy the breach within 14 days of us notifying you of the breach and requesting you to remedy it will result in the immediate cancellation of your membership. 

 

26. Digital Rewards Group's current Partners and their redemption locations are as shown on the website and may vary from time to time.  
27. As a member, you will be granted access to offers in the Staysure Holiday Pass website which is operated by Digital Rewards Group where you can search for available offers and discounts. The discounts provided will vary and you should check the details of each attraction / restaurant / hotel for details of how to redeem the specific offer before going. Some attractions / cinemas will require you to make a pre-booking or ask for a printed voucher on entry. Pre-bookings can be made online where available or by telephone. Please note that we shall not be liable for any delay resulting out of the postage of tickets purchased online.  
28. Digital membership cards can only be used by the named member and the members of that person’s household and is strictly non-transferable.  
29. On occasion, Digital Rewards Group may remove or amend offers or promotions provided by their Partners. Digital Rewards Group will use reasonable endeavours to replace them although they shall have no liability for any such withdrawals or changes to the availability of an offer.  
30. Members will have the benefit of all additional attractions or third party offers which are added to the website.  
31. Any printed material that you may receive provides information about offers available partners that were correct at the time of printing and are subject to change.  
32. Your digital membership card cannot be refunded or exchanged for cash or other denominated vouchers or discount cards, nor can it be used in conjunction with any special promotions, discount tokens, coupons or cards or other offers.  
33. Digital Rewards Group are not liable for any attraction, or any of Digital Rewards Group Partners that refuse to honour the advertised discount or promotion. 

 

34. In the event of circumstances outside the reasonable control of the Promoter, the Promoter reserves the right to withdraw this promotion or amend any of its details without liability, but will use all reasonable efforts to minimise the effect of such circumstances to avoid unnecessary consumer disappointment.  
35. The Promoter and its associated agencies, distributors and companies will not in any circumstances be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), damage, personal injury or death occurring as a result of taking up the membership or in connection with this promotion, except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees, or where such liability cannot be excluded by law (in which case that liability is limited to the minimum permitted by law). Your statutory rights are not affected.  
36. Neither GlobalHotelPass.hotelplanner.com, Digital Rewards group to include trading names nor cooperating organisations shall be responsible for any cancellations or for acts of any other service providers, diversions or substitution of hotels or any other persons providing any of the services and accommodations to passengers. Nor shall they be liable for any loss or damage to baggage or property, or for injury, illness or death or for any damages or claims whatsoever arising from any act, error, omission, default or negligence of any person not a direct employee of GlobalHotelPass.hotelplanner.com.   
37. If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these terms and conditions and the remaining clauses shall survive and remain in full force and effect.  
38. The Promoter’s decision is final with regard to all matters relating to this promotion and no correspondence relating to it will be entered into.  
39. The Promoter reserves the right at its sole discretion, to hold void, cancel, suspend, or amend the promotion where it becomes necessary to do so, and eliminate or disqualify anyone that it regards as being in breach of these conditions or the spirit of the promotion.  
40. The Promoter and it’s appointed Supplier have no control over communications networks and are not liable for any problems associated with them due to traffic congestion, technical malfunction or otherwise. The Promoter and it’s Supplier will not be held liable to any individual for any fraud committed by any third party nor for any event beyond its control, including, but not limited to user error, any network, computer, and hardware or software failures of any kind which may restrict, delay or prevent a customer’s participation in the Promotion.  
41. The Promoter and it’s appointed Supplier will only use the personal details supplied for the administration of the promotion and for no other purpose, unless we have your consent. Your personal details will at all times be kept confidential and in accordance with current Data Protection legislation. Click here for the Promoter’s Privacy Policy. Click here for supplier’s privacy policy. You can request access to your personal data, or have any inaccuracies rectified, by sending an email to [email protected] or using the contact details in the Promoter's Privacy Policy.  
42. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of these rights.  
43. This promotion is subject to English law and the entrants submit to the exclusive jurisdiction of the English Courts, unless you live in another part of the UK, in which case your local courts will have jurisdiction.  
44. All participants will be deemed to have accepted (and will be bound by) these terms and conditions.