Travel Doctor: English-speaking doctors abroad
Travel Doctor
Get free access to English-speaking doctors abroad* with Travel Doctor – included with Staysure travel insurance. Find local medical professionals and book video consultations or in-person appointments whenever you feel unwell on your trip.
Speak to an English-speaking doctor by video or in person.*- Find local doctors, dentists and specialists abroad.
- Cashless and claimless service.
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What is Travel Doctor?
If you’re feeling unwell on holiday, an English-speaking doctor is just a tap away with our Travel Doctor service. Get reassurance with a video consultation, or choose to see a medical specialist in person – all free* with your Staysure travel insurance.
With just a few taps you can:
- get a video consultation with an English-speaking doctor
- see doctors, dentists and specialists abroad
- book an appointment in a clinic or at your accommodation
- get a local prescription
Travel Doctor is designed to make getting care abroad feel as familiar, safe and straightforward as seeing a doctor at home. You’ll get medical help with minimal disruption, so you can continue your trip.
How Travel Doctor works with your Staysure policy
As a Staysure customer, you and anyone on your policy can use Travel Doctor for non-emergency medical care while you’re abroad. You’ll get access to the following:
- Up to 3 medical appointments per person, per trip – your first appointment can be with a doctor, dentist or paediatrician. Follow-up appointments may be with other specialists if needed.
- Video and in-clinic consultations – book and attend appointments through the Travel Doctor app or web platform.
- English-speaking doctors – filter by language or choose a video consultation with an English-speaking doctor abroad.
- A simple, fully digital booking experience – find, book and attend appointments in one place.
What you’ll need to pay
- No charge for your Travel Doctor appointment and nothing to pay towards a claim.
- You may need to pay upfront for prescriptions or services not covered by your policy.
- Any eligible prescription costs paid upfront can be claimed back when you return home.
Important information
Travel Doctor isn’t available for trips taken in the UK and is only available for international travel. Availability may vary by destination, so it’s worth checking before you go. Geographical restrictions and full terms and conditions apply.
How to register and book with Travel Doctor
If you have a Staysure travel insurance policy, you can register with the Travel Doctor service before you travel. That way, you’ll be ready for medical support abroad when you need it. It only takes a few minutes.
Step 1 – Register before you travel
When you buy a Staysure policy, you’ll get a link to register on your confirmation screen and in your welcome email. You can also request the link by calling Staysure customer services using the number provided in your policy documents.
Step 2 – Find a doctor
When you need help on your trip:
- open the app – it detects your location or lets you search by area
- filter by speciality, language and distance
- review each doctor’s profile, clinic information, photos and ratings
Step 3 – Book your appointment
Choose the consultation type that suits you:
- Secure video appointment.
- Visit a clinic nearby.
- An appointment at your accommodation (where offered).
Choose a time that suits you and send your request. You’ll get a confirmation in the app shortly, depending on the doctor’s availability.
Step 4 – Attend and follow up
Join your video call or attend your appointment at the agreed time.
- Your consultation will be billed directly between Travel Doctor, the doctor and the insurer.
- You will not normally need to complete claim forms for the consultation itself.
- If medication is prescribed, it’s free of charge* when provided by your consulting doctor. If you collect your prescription from another location, you’ll need to pay upfront and claim the cost back when you return home.
When should I use Travel Doctor?
Travel Doctor is ideal for non-emergency medical issues while you’re away. Use it for things like:
- sudden but mild illnesses (fever, stomach upsets, infections, flu-like symptoms)
- minor injuries (sprains, strains or small cuts)
- skin concerns, rashes or bites
- questions about medication or prescription renewals
- specialist outpatient care, such as paediatrics, gynaecology or orthopaedics
When not to use it
Travel Doctor can’t replace emergency care. Call the local emergency number or go to the nearest hospital if you have:
- chest pain or trouble breathing
- severe bleeding or a major injury
- sudden confusion, loss of consciousness or signs of stroke
- anything that feels life-threatening
For serious emergencies, you should contact Staysure’s emergency assistance team using the number in your policy documents.
Why use Travel Doctor while you’re away?
With your Staysure travel insurance, you get free* access to Travel Doctor whenever you need support abroad.
It gives you:
- video consultations with an English-speaking doctor
- medical appointments – book in just a few minutes
- flexible care – choose a clinic visit or a doctor at your accommodation (where offered)
Travel Doctor helps take the worry out of getting medical help abroad, giving you reliable care and fewer out-of-pocket surprises where your policy allows.
Frequently asked questions
*You may still need to pay upfront for prescriptions or services not covered by your policy. Video or in-person consultations are subject to availability and depend on location.