Cancellation

With COVID-19 affecting holidays abroad, you may need to amend your travel plans. We know this can be stressful so we’d like to help you where we can.

We hope this guide helps to explain when you can cancel your travel insurance policy and what to do if cancellation isn’t an option for you.

Your right to cancel the policy

When buying travel insurance, you have the right to cancel within 14 days of when you receive your documents.

We’ll only refund you the money you’ve paid for your policy, as long as you haven’t already travelled on your policy and haven’t made and don’t intend to make a claim on your policy. Just bear in mind, an admin charge will be taken off the amount you’ll be refunded.

If you want to cancel your policy but have gone over the 14 day cooling off period, we’re unable to offer a refund. Exceptions may be made for circumstances, such as bereavement or a change to your policy which means we’re unable to cover your medical conditions.

You can cancel your policy over the phone or by filling in the form below. If you want us to cancel your policy on a specific date, then please let us know. Otherwise, we’ll cancel your policy from the date you send us your request.

What options are available to you?