My Staysure (online account)

If you are unable to access your MyStaysure account due to it being locked, you will need to get in touch with us in order to have it unlocked.

 

Please reach out to our customer services team for assistance with unlocking your account. Only the policyholder can unlock their MyStaysure account.

 

You can also reach out to us using our webchat tool, which can be found at the bottom right corner of your screen. This tool allows you to easily get in touch with us and receive prompt assistance. 

If your quotes or policies are not showing in your account, get in touch with our Customer Service team who will be happy to help. You can email us at [email protected]​​​​​​​

Your My Staysure account allows you to manage your travel insurance policy at a time that suits you. Available 24/7, it’s the easiest way to view your documents or to make any changes. 

 

Please note: Your account won't be automatically created upon purchase.

 

Setting up your account is quick and easy to do, all we need is a few details from you and you’ll be ready to go.

 

• Email address 
• Policy holder full name
• Telephone no.
• Date of birth
• Address

 

You can reset your password HERE

 

If you are still having problems logging into your MyStaysure account then please get in touch with our Customer Service team or our webchat team who will be happy to help.

Access your My Staysure account by logging in here.

 

Your My Staysure account allows you to manage your travel insurance policy at a time that suits you. Available 24/7, it’s the easiest way to view your documents or to make any changes. 

 

Setting up your account is quick and easy to do, all we need is a few details from you and you’ll be ready to go.

 

• Email address 
• Policy Holder Full name
• Telephone no.
• Date of birth (DD.MM.YYYY)
• Address 

 

If your quotes or policies are not showing in your account, get in touch with our Customer Service team who will be happy to help.

 

Already have an account? Log in and you can request the policies to be linked to your existing account.

 

You can email us at [email protected] or speak with us on webchat.

Forgotten your password?

 

Click here and enter your email address to receive a password reset notification via email!

 

• Please allow up to 24 hours for the password reset link to arrive in your email, Duplicated requests will cause previous links to fail. (Please also check your Junk/Spam inboxes)

 

Alternatively, Our friendly customer services team will be able to assist or you speak with us on webchat for assistance.

To retrieve a quote, you will need to log into your MyStaysure account.

 

Once logged in, you will ee your current policies alongside any old policies. Click on the ‘Quotes’ tab along the top of the page to display any quotes you have had within the last 30 days.

 

So we can collect or refund any additional premium securely, amendments must be made via MyStaysure or by giving us a call. We are unable to action these via webchat or email but are working hard to move towards this in the future.

 

Don't forget, You can update any personal details via MyStaysure, Webchat or by Emailing us.

 

You can change your address by accessing your 'Mystaysure' Account.

 

Once you are successfully logged in, You'll need to click 'My Account Details' and then 'My Details'

 

This will then allow you to change your address, For a quick and easy update Enter your postcode and click 'Find Address' and then select your address for all fields to populate.

 

Please note: If you're unable to find your address in our list, Please ensure you double-check all the details prior to contacting our friendly customer services team.

 

Don't forget, You can update any personal details via MyStaysure, Webchat, or by Emailing us.

 

You can change your Phone Number by accessing your 'Mystaysure' Account.

 

Once your successfully logged in, You'll need to click 'My Account Details' and then 'My Details'

 

This will then allow you to change "Telephone Number 1" Or "Telephone Number 2"

 

Don't forget you can update any personal Details via MyStaysure, Webchat or by emailing us.

 

You can change your Marketing Preferences by accessing your 'Mystaysure' Account.

 

Once you've successfully logged in, You'll need to click 'My Account Details' and then 'My Marketing Preferences

 

This will then allow you to change your marketing preferences to which you prefer or none if wished.

 

Please note: This can take up to a maximum of 28 days to be actioned.

 

Don't forget you can update any personal Details via MyStaysure, Webchat or by emailing us.

 

Absolutely! If you ever need to access your policy documents or make any changes to your policy, you can easily do so online by logging into your MyStaysure account.

 

Want to make changes to your policy whilst abroad?

 

You will need to contact us if you want to change your policy whilst on holiday.

 

Click here to drop us a message and we will get back to you. We don't support any changes to your policy online if you're already abroad.

You can change your address by accessing your 'MyStaysure'  Account.

 

Once your successfully logged in, You'll need to click 'Account Details' 

 

You'll then need to select 'Email Address'

 

This will then allow you to change your email address, please note you'll need to enter your email twice to confirm the new address and then click 'Update'

 

Can't access your email account to get a password reset? Submit a request or speak to us on webchat!

You can access our online quote form here which will take you through each step. Or you can chat to our team who can answer any questions or worries you have.